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Key duties include supporting doctors and practice staff, maintaining an appointment system, booking surgeries via a computerized system, managing repeat prescription requests within 48 hours, and processing patient records such as registrations, electronic pathology results, and document scanning. The document also specifies confidentiality, health and safety, equality and diversity, professional development, quality expectations, and communication standards, with acknowledgment that duties may be adjusted after review.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/medical-receptionist-job-description-258574/258574/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/medical-receptionist-job-description-258574/258574.png","ImageObject",442,249,{"name":88,"@type":89},"McQueen","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Who does the Medical Receptionist report to in this role?","Question",{"text":109,"@type":110},"The Medical Receptionist is responsible to the Practice Manager.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the key reception and administration duties?",{"text":114,"@type":110},"The role provides friendly patient assistance, supports practice communication, and processes repeat prescription requests to ensure collection within 48 hours.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the job description address confidentiality and data protection?",{"text":118,"@type":110},"It requires respecting patient privacy, restricting disclosure of confidential information to authorized persons per practice confidentiality and data protection policies, and recognizing that the employee may access sensitive information.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},258574,1790433838,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},5909890329169,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","MEDICAL RECEPTIONIST – JOB DESCRIPTION  \nMAIN PURPOSE OF POST: To provide assistance to Doctors and Practice Staff  \nRESPONSIBLE TO: Practice Manager  \nMAJOR DUTIES AND RESPONSIBLITIES OF THE POST  \nReception/Administration  \n• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone  \n• Facilitate effective communication between patients, doctors and other team members  \n• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours  \nAppointments  \n• Maintaining and monitoring the Practice appointments system  \n• Use computerised appointment system to book patients into surgery  \n• Deal with all general enquiries, explain procedures and make new and follow-up appointments  \nTelephone  \n• Answer the telephone in a polite, friendly and positive manner  \n• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery  \nComputer  \n• Registration of new patients – computer data entry and medical records  \n• Process electronic mail on a daily basis  \n• Use NHS mail, as required  \n• Process electronic pathology results, if required and file them into patients electronic notes  \n• Scanning and attaching documents to patient computer records  \n• Any other task that may be requested from the Practice Manager or GPs  \nConfidentiality  \n• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They  \ndo so in confidence and have the right to expect that staff will respect their privacy and act appropriately  \n• In the performance of the duties outlined tin this Job Description, the employee may have access to confidential information relating to patients and their carers, Practice Staff and other healthcare workers.  \n• Information relating to patients, carers, colleagues, other healthcare workers orthe business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data  \nHealth & Safety  \nThe employee will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health and Safety Policy. This will include:  \n• Identifying the risks involved in work activities and undertaking such activities ina way that manages those risks  \n• Making effective use of training to update knowledge and skills  \n• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards  \n• Reporting potential risks identified  \nEquality and Diversity  \nThe employee will support the equality, diversity and rights of patients, carers and colleagues, to include:  \n• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation  \n• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues  \n• Behaving in a manner which is welcoming to and of the individual, is nonjudgemental and respects their circumstances, feelings priorities and rights.  \nPersonal/Professional Development  \nThe employee will participate in any training programme implemented by the Practice as part of this employment, such training to include:  \n• Participation in an annual individual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development  \n• Keep up to date with current practice procedures  \nQuality  \nThe employee will strive to maintain quality within the practice and will  \n• Work effectively with individuals in other agencies to meet patients’ needs  \n• Effectively manage own time, workload and resources available  \n• Be able to work well un","cbCaiopCDKGp398x","https://ap.wps.com/l/cbCaiopCDKGp398x","pdf",133122,"English","# Major Duties and Responsibilities of the Post\n## Reception/Administration\n## Appointments\n## Telephone\n## Computer\n## Confidentiality\n## Health & Safety\n## Equality and Diversity\n## Personal/Professional Development\n## Quality\n## Communication","[{\"question\":\"Who does the Medical Receptionist report to in this role?\",\"answer\":\"The Medical Receptionist is responsible to the Practice Manager.\"},{\"question\":\"What are the key reception and administration duties?\",\"answer\":\"The role provides friendly patient assistance, supports practice communication, and processes repeat prescription requests to ensure collection within 48 hours.\"},{\"question\":\"How does the job description address confidentiality and data protection?\",\"answer\":\"It requires respecting patient privacy, restricting disclosure of confidential information to authorized persons per practice confidentiality and data protection policies, and recognizing that the employee may access sensitive information.\"}]","Medical Receptionist - Job Description | PDF",1789323430]