[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-287311-105":53,"doc-detail-287311-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","medi-cal-rx-electronic-prior-authorization-request-submission-outage-urgent-notice","Medi-Cal Rx Electronic Prior Authorization Request Submission Outage - Urgent Notice","","This urgent notification informs pharmacy providers and prescribers regarding a technical service outage affecting the Medi-Cal Rx Web Portal and CoverMyMeds electronic prior authorization (PA) request submission channels as of February 15, 2024. Due to these ongoing difficulties, all providers are instructed to redirect PA requests via fax to 1-800-869-4325 using the standard DHCS 6560 form until further notice. The document provides clear guidance on alternative submission procedures, including adherence to emergency fill policies as detailed in the official provider manual, and establishes direct communication channels for continuous support through the 24/7 Customer Service Center or dedicated email outreach. Providers are advised that official status updates will be published upon the successful resolution of this systemic issue to restore normal electronic operations. This proactive communication ensures that patient access to essential medications is maintained despite the temporary technological disruption in the authorization request workflow.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/medi-cal-rx-electronic-prior-authorization-request-submission-outage-urgent-notice/287311/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/medi-cal-rx-electronic-prior-authorization-request-submission-outage-urgent-notice/287311.png","ImageObject",442,249,{"name":88,"@type":89},"Caleb Sterling","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-26","2026-09-17",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What should providers do if the Medi-Cal Rx portal is down?","Question",{"text":108,"@type":109},"Providers should submit prior authorization requests via fax to 1-800-869-4325 using the Medi-Cal Rx Prior Authorization Request Form (DHCS 6560).","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Can pharmacies still dispense prescriptions during the outage?",{"text":113,"@type":109},"Yes, pharmacies may dispense prescriptions under the emergency fill policy; please refer to the Emergency Fills section of the Medi-Cal Rx Provider Manual for details.",{"name":115,"@type":106,"acceptedAnswer":116},"Who can providers contact for further assistance?",{"text":117,"@type":109},"Providers can contact the 24/7 Medi-Cal Rx Customer Service Center at 1-800-977-2273 or email the Education & Outreach team at MediCalRxEducationOutreach@magellanhealth.com.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},287311,1790024422,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":4},962084925290,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Urgent: Medi-Cal Rx Electronic Prior Authorization Request Submission Outage – Submit via Fax  \nFebruary 15, 2024  \nWhat Pharmacy Providers and Prescribers Need to Know  \nThe purpose of this alert is to notify pharmacy providers and prescribers that the Medi-Cal Rx Web Portal and CoverMyMeds® prior authorization (PA) request submission channels are experiencing technical difficulties. Fax your PA request until further notice.  \nWhat Pharmacy Providers and Prescribers Need to Do  \nAt this time, PA requests should be submitted by fax to 1-800-869-4325 using the Medi-Cal Rx Prior Authorization Request Form (DHCS 6560) .  \nPharmacies may also dispense prescriptions under the emergency fill policy. Refer to the Emergency Fills section of the Medi-Cal Rx Provider Manual for additional information.  \nNote: An alert will be posted upon resolution of this system issue.  \nContact Information  \nYou can call the Medi-Cal Rx Customer Service Center (CSC) at 1-800-977-2273, which is available 24 hours a day, 7 days a week, 365 days per year.  \nFor other questions, email Medi-Cal Rx Education & Outreach at [MediCalRxEducationOutreach@magellanhealth.com](MediCalRxEducationOutreach@magellanhealth.com).","cbCaid0wDmqlwEAv","https://ap.wps.com/l/cbCaid0wDmqlwEAv","pdf",710969,"English","# Medi-Cal Rx Outage Alert\n## Required Actions for Providers\n## Emergency Fill Procedures\n## Support and Contact Information","[{\"question\":\"What should providers do if the Medi-Cal Rx portal is down?\",\"answer\":\"Providers should submit prior authorization requests via fax to 1-800-869-4325 using the Medi-Cal Rx Prior Authorization Request Form (DHCS 6560).\"},{\"question\":\"Can pharmacies still dispense prescriptions during the outage?\",\"answer\":\"Yes, pharmacies may dispense prescriptions under the emergency fill policy; please refer to the Emergency Fills section of the Medi-Cal Rx Provider Manual for details.\"},{\"question\":\"Who can providers contact for further assistance?\",\"answer\":\"Providers can contact the 24/7 Medi-Cal Rx Customer Service Center at 1-800-977-2273 or email the Education \\u0026 Outreach team at MediCalRxEducationOutreach@magellanhealth.com.\"}]","Medi-Cal Rx Electronic Prior Authorization Request Submission Outage - Urgent Notice | PDF",1789632142]