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The role includes ticket scanning, enforcing FOH guidelines for artist companies, communicating event details to leadership, and handling lost-and-found delivery to Security. Key qualifications include a cleared background check, training on MPAC’s REDI goals, ability to work varied schedules, and calm problem-solving during emergencies.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/marcus-performing-arts-center-head-usher-job-description-part-time/260247/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/marcus-performing-arts-center-head-usher-job-description-part-time/260247.png","ImageObject",442,249,{"name":88,"@type":89},"Kyle","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the main responsibilities of the Head Usher?","Question",{"text":108,"@type":109},"The Head Usher assists the Theater Manager and House Managers by supervising Volunteer Ushers, supporting Front of House operations, providing guest services, and ensuring smooth event flow. The role also includes communicating event information to House Management.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What operational tasks does the Head Usher perform during events?",{"text":113,"@type":109},"The Head Usher operates ticket scanners, enforces FOH guidelines for artist companies, and records personal work hours in Paylocity. The position may also include merchandise sales support and lost-and-found collection.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications are required to perform the job?",{"text":117,"@type":109},"Candidates must have a cleared background check and be able to manage schedules using Better Impact. The role also requires training related to MPAC’s racial equity, diversity, and inclusion goals, plus skills in communication, calm emergency response, and directing volunteers.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},260247,1790346897,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},3985741905716,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","Marcus Performing Arts Center Position Description  \nJob Title Department Reporting To FLSA Status Employment Status Direct Report(s)  \nHead Usher Front of House Theater Manager Non-exempt Part Time  \nNone  \nJOB SUMMARY  \nUnder the general supervision of the Theater Manager and the House Managers, the Head Usher assists with supervising the Volunteer Ushers, supports the House Manager and provides guest services to ensure the smooth operation of the Front of House Department.  \nESSENTIAL DUTIES AND RESPONSIBILITIES  \n• Performs the duties outlined in the Head Usher Manual.  \n• Provides respectful, attentive, professional and friendly service to all guests.  \n• Operate ticket scanners.  \n• Leads the Volunteer Ushers, including advising the Theater Manager and/ or House Manager(s) of job performance issues.  \n• Communicates event-related information to the House Manager during or after the event.  \n• Records personal work hours via Paylocity.  \n• Enforces the FOH guidelines of the artist companies.  \n• May be assigned to handle merchandise sales, including keeping count of merchandise inventory, safeguarding cash and merchandise, processing sales transactions and managing guest traffic flow atthe sales location.  \n• Collects lost and found articles and turns the items in to the Security Department.  \nThis job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.  \nQUALIFICATION REQUIREMENTS  \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.  \n• Cleared Background check.  \n• Manage personal schedule through the online tool Better Impact.  \n• Receive training that includes the discussion and presentation of the MPAC’s racial equity, diversity, and inclusion goals and curriculum, as part of the orientation and training process of becoming a Head Usher.  \nKnowledge, Skills and Abilities  \n• A commitment to the arts and arts education.  \n• Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, and inclusion (REDI)  \n• Ability to work a varied schedule including weekends.  \n• Understand ticket scanner functions and the action to take when error messages appear.  \n• Ability to act calmly in emergency situations and take initiative in solving problems.  \n• Must be able to direct the actions of the Volunteers Ushers.  \n• Ability to effectively present information and respond to questions.  \n• Ability to communicate effectively and intelligibly with other employees of the organization and the public.  \nOther Skills and Abilities  \n• Able to operate a wheelchair, hand truck, keys, two-way radio, and credit card processing technology.  \nWORK ENVIRONMENT / JOB SPECIFICATIONS  \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  \nWhile performing this job, the employee is extensively required to stand, walk, talk and hear, and use hands to finger, handle and touch. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and reach above shoulders. The employee may be required to lift program boxes and push a cart loaded with program boxes. The employee will move stanchions, easels, and directory signs. The duties of this job require close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  \nWhile performing the duties of this job, the employee is exposed to work in high places, and work outdoors. The noise level in the work environment is usually moderate.","cbCaicCFyelFqkag","https://ap.wps.com/l/cbCaicCFyelFqkag","pdf",144463,"English","# Job Summary\n# Essential Duties and Responsibilities\n# Qualification Requirements\n## Knowledge, Skills and Abilities\n# Work Environment / Job Specifications","[{\"question\":\"What are the main responsibilities of the Head Usher?\",\"answer\":\"The Head Usher assists the Theater Manager and House Managers by supervising Volunteer Ushers, supporting Front of House operations, providing guest services, and ensuring smooth event flow. The role also includes communicating event information to House Management.\"},{\"question\":\"What operational tasks does the Head Usher perform during events?\",\"answer\":\"The Head Usher operates ticket scanners, enforces FOH guidelines for artist companies, and records personal work hours in Paylocity. The position may also include merchandise sales support and lost-and-found collection.\"},{\"question\":\"What qualifications are required to perform the job?\",\"answer\":\"Candidates must have a cleared background check and be able to manage schedules using Better Impact. The role also requires training related to MPAC’s racial equity, diversity, and inclusion goals, plus skills in communication, calm emergency response, and directing volunteers.\"}]","Marcus Performing Arts Center - Head Usher Job Description - Part Time | PDF",1789340449]