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Develops business cases and requirements for digitization, automation, and AI enablement, supports implementation, and provides executive-ready process and roadmap deliverables while ensuring strong change management and measurable improvements.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/manager-of-business-process-excellence-job-responsibilities-and-requirements/261002/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/manager-of-business-process-excellence-job-responsibilities-and-requirements/261002.png","ImageObject",442,249,{"name":42,"@type":43},"Gelato","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-04","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",19,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the core responsibilities of the Manager of Business Process Excellence?","Question",{"text":63,"@type":64},"Map and diagnose end-to-end workflows, identify root causes of friction, rework, and risk, and redesign processes to improve simplicity, scalability, and measurable performance. Translate findings into future-state designs, procedures, and sustainable operating models and support implementation.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the role drive adoption and ensure changes stick?",{"text":68,"@type":64},"Partner with business unit leaders and frontline teams to define success measures and facilitate workshops and cross-functional working sessions. Use trusted influence and change leadership to secure buy-in, and support change management through communication plans, training, and reinforcement mechanisms.",{"name":70,"@type":61,"acceptedAnswer":71},"What qualifications are required for this position?",{"text":72,"@type":64},"A bachelor’s degree in any field of science or business is required, with an MBA or equivalent as a plus. The role requires three to five years of consulting experience within a Big Four or comparable firm, including two to four years in business process redesign.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},261002,1791739858,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":86,"slug":87},11,90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":85,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22,"preview_page_count":4},19241457091524,"https://us-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Manager of Business Process Excellence  \nDepartment: Audit & Advisory  \nOrganizational Relationship: Reports to the Senior Director of Audit & Advisory  \nFLSA Status: Exempt  \nLast Updated: December 5, 2025  \nGeneral Summary:  \nThe Manager of Business Process Excellence maps and diagnoses end to end workflows across business teams, identifies root causes of friction, rework, and risk, and redesigns processes for simplicity, scalability, and measurable performance improvement. The role translates findings into clear future-state designs, practical procedures, and sustainable operating models that will help improve consistency, service quality, and ease of execution.  \nThis manager partners closely with business unit leaders and frontline teams to drive adoption, define success measures, and ensure changes stick. Where appropriate, the role develops wellgrounded business cases and requirements for process digitization, automation, and AI enablement, then works with the firm’s AI and technology partners who design and implement the technical solutions.  \nEssential Duties and Responsibilities  \n“Essential duties” are those that an individual must be able to perform with or without reasonable accommodation.  \n• Lead end-to-end business process excellence engagements, including discovery, current-state mapping, root cause analysis, future-state design, and implementation support.  \n• Identify inefficiencies, rework, bottlenecks, and control gaps, then define practical recommendations aligned to firm culture and operating realities.  \n• Develop a deep understanding of workflows by synthesizing stakeholder input, documentation, system touchpoints, and data.  \n• Apply structured methodologies (for example Lean, Six Sigma, and standard process and control design concepts) to improve quality, consistency, scalability, and cycle times.  \n• Use data and performance measures to quantify pain points, validate hypotheses, prioritize opportunities, and track results.  \n• Identify opportunities for process digitization, automation, and AI enablement, develop business cases and requirements, and partner with AI and technology teams for delivery.  \n• Facilitate workshops and working sessions, align cross-functional stakeholders, and drive decisions toward clear outcomes.  \n• Build trusted relationships quickly, using influence, storytelling, and change leadership to secure buy-in and drive adoption.  \n• Provide advisory support to leaders and teams, while maintaining accountability for measurable, sustained improvements.  \n• Prepare clear, executive-ready materials (process maps, operating model artifacts, recommendations, and implementation roadmaps) for senior leadership.  \n• Support change management by partnering with stakeholders to develop communication plans, training, and reinforcement mechanisms that ensure changes stick.  \nPosition Specifications  \nEducation  \n• Bachelor’s degree in any field of science or business is required.  \n• MBA or equivalent advanced degree a plus.  \nWork Experience  \n• Minimum three (3) to five (5) years’ consulting experience within a Big Four or comparable consulting firm , including two (2) to four (4) years’ experience in the area of business process redesign.  \nKnowledge, Skills, and Abilities  \n• Proven ability to lead and manage cross-functional process excellence engagements, including planning, structuring work, driving decisions, and delivering outcomes.  \n• Strong command of process mapping and analysis techniques (current-state, future-state, swim lanes, SIPOC/value stream, root cause analysis) and demonstrated implementation experience.  \n• Fluency in structured improvement methodologies (for example Lean, Six Sigma, and standard process and control design concepts), with sound judgment on what is practical ina professional services environment.  \n• Strong facilitation and stakeholder management skills, able to influence without authority and build alignment across senior leaders and frontline team","cbCaiq60ECnntqFP","https://ap.wps.com/l/cbCaiq60ECnntqFP","pdf",202419,"English","# General Summary\n## Essential Duties and Responsibilities\n## Position Specifications\n### Education\n### Work Experience\n### Knowledge, Skills, and Abilities\n## Additional Requirements and Working Conditions","[{\"question\":\"What are the core responsibilities of the Manager of Business Process Excellence?\",\"answer\":\"Map and diagnose end-to-end workflows, identify root causes of friction, rework, and risk, and redesign processes to improve simplicity, scalability, and measurable performance. Translate findings into future-state designs, procedures, and sustainable operating models and support implementation.\"},{\"question\":\"How does the role drive adoption and ensure changes stick?\",\"answer\":\"Partner with business unit leaders and frontline teams to define success measures and facilitate workshops and cross-functional working sessions. Use trusted influence and change leadership to secure buy-in, and support change management through communication plans, training, and reinforcement mechanisms.\"},{\"question\":\"What qualifications are required for this position?\",\"answer\":\"A bachelor’s degree in any field of science or business is required, with an MBA or equivalent as a plus. The role requires three to five years of consulting experience within a Big Four or comparable firm, including two to four years in business process redesign.\"}]","Manager of Business Process Excellence - Job Responsibilities and Requirements | PDF",1789348204]