[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-282362-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-282362-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","managed-services-agreement-msa-template-managed-services-agreement","Managed Services Agreement (MSA) Template - Managed Services Agreement","","Managed Services Agreement (the “Agreement”) template defines the contractual relationship between a managed services provider (MSP) and a client, covering the full service lifecycle. It specifies the scope of services such as 24/7 network monitoring, cybersecurity threat detection and response, cloud infrastructure management, help desk support, backup and disaster recovery, and IT consulting. The template also sets service delivery rules (remote first, then on-site), excluded services, upgrade options, service levels with SLA-linked response times and penalties, and the client’s obligations including access, contacts, licensing responsibilities, acceptable use compliance, staffing change notifications, cybersecurity insurance, and participation in risk assessments.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/managed-services-agreement-msa-template-managed-services-agreement/282362/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/managed-services-agreement-msa-template-managed-services-agreement/282362.png","ImageObject",442,249,{"name":42,"@type":43},"Aurora","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-25","2026-09-16",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What services are included in the managed services scope?","Question",{"text":63,"@type":64},"The template includes 24/7 network monitoring and management, cybersecurity threat detection, prevention, and response, cloud infrastructure management and optimization, help desk support, backup and disaster recovery, and IT strategy and consulting. It also allows adding other services as applicable.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does service delivery work when issues occur?",{"text":68,"@type":64},"Service delivery starts with remote support as the first course of action. If remote resolution is not possible or practical, the provider may dispatch on-site technicians at the provider’s discretion.",{"name":70,"@type":61,"acceptedAnswer":71},"What does the SLA cover and how are service levels reviewed?",{"text":72,"@type":64},"The SLA attached as Appendix A includes response and resolution times by priority, service availability guarantees, penalties for missing SLA metrics, and escalation procedures. Both parties agree to review and potentially adjust the SLA annually to match the client’s evolving needs.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},282362,1790005997,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":141},4810365810221,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Managed Services Agreement (MSA) Template  \nThis Managed Services Agreement (the “Agreement”) is entered into by and between [MSP Name], a [State] corporation with its principal office located at [Address](“Service Provider”), and [Client Name], a [State] corporation with its principal office located at [Address](“Client”).  \nManaged Services Agreement Template  \n1. Parties Involved  \nThis Agreement is entered into by and between the Service Provider and the Client as identified on the previous page.  \n2. Services  \n2.1 Scope of Services: The Service Provider agrees to deliver the following services (collectively, the “Services”):  \n• 24/7 network monitoring and management  \n• Cybersecurity threat detection, prevention, and response  \n• Cloud infrastructure management and optimization  \n• Help desk support for end-users  \n• Backup and disaster recovery services  \n• IT strategy and consulting  \n• Software and hardware procurement assistance  \n• [Add other services as applicable]  \n2.2 Service Delivery:  \n1. Remote Support: Provider will attempt to resolve issues remotely as a first course of action.  \n2. On-Site Support: Provider will dispatch on-site technicians at Provider’s discretion when remote resolution is not possible or practical.  \nManaged Services Agreement Template  \n2.3 Excluded Services:  \nThis Agreement does not cover:  \n• Support for personally owned equipment  \n• Home or cellular network issues  \n• Older or unsupported equipment and software (defined in Exhibit A)  \n• Third-party owned equipment or software not explicitly covered in this Agreement  \n• Custom application development  \n• Training beyond basic system use  \n• [Add other exclusions as needed]  \n[OR instead of a list, state “Services not explicitly mentioned herein are excluded from this Agreement.”]  \nProvider reserves the right to deny support or charge additional fees for services outside the scope of this Agreement.  \n2.4 Service Upgrades:  \nProvider may, from time to time, make available service upgrades or enhanced service offerings. Client shall have the option to upgrade services at any time during the term of this Agreement.  \n2.5 Service Levels and Response Time:  \nThe Service Provider commits to metrics detailed in the Service Level Agreement (SLA) attached hereto as Appendix A. The SLA includes:  \n• Response and resolution times for various priority levels  \n• Service availability guarantees  \n• Penalties for failing to meet SLA metrics  \n• Escalation procedures  \nBoth parties agree to review and potentially adjust the SLA annually to ensure it remains aligned with Client’s evolving business needs and industry standards.  \nManaged Services Agreement Template  \n3. Client Responsibilities  \n3.1 Access and Information: Client agrees to provide timely access to systems, facilities, and information necessary for Provider to perform the agreed-upon services.  \n3.2 Designated Point of Contact: Client shall designate a primary and secondary point of contact authorized to make decisions and provide information on behalf of Client.  \n3.3 Software Licenses and Hardware Warranties: Client is responsible for maintaining current software licenses and hardware warranties unless otherwise specified in this Agreement.  \n3.4 Acceptable Use Policy: Client agrees to comply with Provider’s Acceptable Use Policy, attached as Exhibit C.  \n3.5 Staffing Changes: Client must notify Provider of:  \n• Employee terminations: Within 24 hours  \n• New hires: At least 7 business days in advance  \n• Role changes affecting system access: Within 48 hours  \nFailure to provide timely notification may result in additional billable services and/or security risks for which Provider is not liable.  \n3.6 Cybersecurity Insurance: Client agrees to maintain appropriate cybersecurity insurance coverage commensurate with their business risk, with minimum coverage limits of [AMOUNT] per incident.  \n3.7 Compliance: Client is responsible for ensuring their own regulatory compliance unless ","cbCaiuIfrznCsMi7","https://ap.wps.com/l/cbCaiuIfrznCsMi7","pdf",157701,19,"English","# Parties Involved\n# Services\n## Scope of Services\n## Service Delivery\n## Excluded Services\n## Service Upgrades\n## Service Levels and Response Time\n# Client Responsibilities\n## Access and Information\n## Designated Point of Contact\n## Software Licenses and Hardware Warranties\n## Acceptable Use Policy\n## Staffing Changes\n## Cybersecurity Insurance\n## Compliance\n## Environment Changes\n## Training Participation\n## Responsibility Matrix\n## Risk Assessment and Mitigation\n# Provider Responsibilities\n## Qualified Personnel\n## Documentation\n## Reporting\n## Security Measures\n## Compliance\n## Confidentiality","[{\"question\":\"What services are included in the managed services scope?\",\"answer\":\"The template includes 24/7 network monitoring and management, cybersecurity threat detection, prevention, and response, cloud infrastructure management and optimization, help desk support, backup and disaster recovery, and IT strategy and consulting. It also allows adding other services as applicable.\"},{\"question\":\"How does service delivery work when issues occur?\",\"answer\":\"Service delivery starts with remote support as the first course of action. If remote resolution is not possible or practical, the provider may dispatch on-site technicians at the provider’s discretion.\"},{\"question\":\"What does the SLA cover and how are service levels reviewed?\",\"answer\":\"The SLA attached as Appendix A includes response and resolution times by priority, service availability guarantees, penalties for missing SLA metrics, and escalation procedures. Both parties agree to review and potentially adjust the SLA annually to match the client’s evolving needs.\"}]","Managed Services Agreement (MSA) Template - Managed Services Agreement | PDF",1789573001,7]