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The role focuses on providing guest-centered service while ensuring emergency response, protection of life and property, loss prevention, and professional guest relations. Responsibilities include enforcing rules and statutes, conducting visible patrols, handling life-threatening incidents, maintaining radio communication, documenting incidents accurately, requesting police/fire/EMS, performing safety inspections, issuing parking tickets, and supporting tenant relations and safety awareness programs. Applicants must meet defined skills, training, licensing, and physical job requirements.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/mall-of-america-patrol-officer-position-description/258536/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/mall-of-america-patrol-officer-position-description/258536.png","ImageObject",442,249,{"name":88,"@type":89},"Mia  ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How does a candidate apply for the Patrol Officer position?","Question",{"text":108,"@type":109},"Send a resume to resumes@mallofamerica.com with “Security Patrol Officer” in the subject line, and complete the online application at www.mallofamerica.com/employment.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the Patrol Officer’s core responsibilities?",{"text":113,"@type":109},"Enforce Mall rules and statutes, maintain highly visible patrols, provide guest service and assistance, respond to life-threatening emergencies and incident calls, and produce detailed incident/accident/personal injury reports.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications and requirements must applicants meet?",{"text":117,"@type":109},"Applicants need a high school diploma or equivalent, be at least 18, hold a valid driver’s license, have excellent customer relations skills, complete required training programs, be eligible for Minnesota security officer licensing with no disqualifying criminal convictions, and meet extensive physical job requirements.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},258536,1790352721,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","MALL OF AMERICA  \nPosition Description  \nTitle: Patrol Officer  \nDepartment: Security  \nFLSA Status: Non-Exempt  \nPay Grade: N06  \nHOW TO APPLY (two steps):  \n Send resume to [resumes@mallofamerica.com](resumes@mallofamerica.com) with “Security Patrol Officer” in subject line.  \n Visit, [www.mallofamerica.com/employment](www.mallofamerica.com/employment and fill out)[ and fill out](www.mallofamerica.com/employment and fill out) the online application.  \nWORKING RELATIONSHIPS:  \nReports to: Security Supervisor  \nSubordinate staff: None  \nInternal Contacts: Mall Staff  \nExternal Contacts: Mall Guests, Tenants, Public Safety Agencies  \nPURPOSE:  \nTo ensure guests, tenants and employees at Mall of America have a positive experience by providing unparalleled service related to emergency response, protection of life and property, loss prevention and guest relations.  \nESSENTIAL DUTIES:  \n Enforce MOA rules and policies, as well as state and local statutes.  \n Deter criminal or destructive behavior by maintaining a highly visible patrol presence on MOA property; this includes regular patrols of mall common areas, service corridors and parking areas.  \n Provide outstanding guest service at all times. This may include but is not limited to providing directions or assisting in the location of lost persons or vehicles.  \n Respond and appropriately deal with life threatening emergencies or incident calls as directed. This may include but is not limited to medical emergencies, arresting combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.  \n Utilize quick decision making skills and sound judgment acting in accordance with MOA Security policy and procedure as well as state and local statutes.  \n Write detailed and accurate reports as required, including incident, accident or personal injury reports.  \n May be assigned to the following areas: vehicle or foot patrol, special events conducting crowd control or VIP protection, or stationary posts monitoring access to restricted areas.  \n Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines.  \n Requests Police, Fire or EMS services as necessary.  \n Conduct periodic safety/fire inspections as assigned, issue parking violation tickets, conduct traffic direction, and ensure the overall safety of the immediate work area as well as surrounding areas.  \n Uphold high personal and professional standards as set forth by the MOA Security Department  \nADDITIONAL DUTIES:  \n Perform various tenant relations activities, including but not limited to assisting in presenting information for tenants on loss prevention, assisting in disorderly incidents, participating in other  \nsafety awareness and loss prevention programs, distributing various correspondence and reports from Mall Management, establishing good working relationships with tenants and Mall Staff.  \n Monitor safety awareness practices among Mall staff and tenants. Promptly identifies and reports any hazardous conditions according to procedure.  \n Perform other duties as assigned.  \nREQUIRED SKILLS, KNOWLEDGE AND ABILITIES:  \n High School diploma or equivalent.  \n Must be at least 18 years of age.  \n Must possess a valid driver's license.  \n Excellent customer relations skills.  \n Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.  \n Ability to accept, prioritize and follow through on work direction.  \n Ability to work variable and/or rotating shifts, which include nights, weekends and holidays.  \n Be able to meet the physical demands ofthe position including: frequent and sustained walking, occasional running, bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms.  \n Eligible to be licensed as a Security Officer in the State of Minnesota. This requires that you  \nhav","cbCaijdiJUq7t2Qn","https://ap.wps.com/l/cbCaijdiJUq7t2Qn","pdf",56279,"English","# How to Apply\n## Application steps\n# Working Relationships\n## Reporting and contacts\n# Purpose\n# Essential Duties\n# Additional Duties\n# Required Skills, Knowledge and Abilities\n# Preferred Skills, Knowledge and Abilities\n# Physical Job Requirements","[{\"question\":\"How does a candidate apply for the Patrol Officer position?\",\"answer\":\"Send a resume to resumes@mallofamerica.com with “Security Patrol Officer” in the subject line, and complete the online application at www.mallofamerica.com/employment.\"},{\"question\":\"What are the Patrol Officer’s core responsibilities?\",\"answer\":\"Enforce Mall rules and statutes, maintain highly visible patrols, provide guest service and assistance, respond to life-threatening emergencies and incident calls, and produce detailed incident/accident/personal injury reports.\"},{\"question\":\"What qualifications and requirements must applicants meet?\",\"answer\":\"Applicants need a high school diploma or equivalent, be at least 18, hold a valid driver’s license, have excellent customer relations skills, complete required training programs, be eligible for Minnesota security officer licensing with no disqualifying criminal convictions, and meet extensive physical job requirements.\"}]","Mall of America - Patrol Officer Position Description | PDF",1789323128]