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Library Assistants help customers with information needs and general library usage.  \nSupervision Received  \nThe Library Assistant is under the supervision of the Branch Services Manager. This position does not have supervisory responsibilities.  \nEssential Duties  \n● Provides excellent customer service to all library customers by assisting in all realms of public library usage, including general reference and information needs, reader’s advisory, computer and technology assistance, and item location  \n● Initiates interactions with library customers to discover information needs  \n● Communicates effectively, professionally, and courteously with both internal and external customers  \n● Circulates materials, including processing reserves, checking items in and out, shelving items as needed and assuring that materials are easily located  \n● Extends borrowing privileges to new cardholders, along with verifying and updating existing customer information, and processing payments and credits on all library accounts  \n● Applies library policy and procedure consistently, fairly, and in a manner that promotes excellent customer service, uses good judgment to resolve minor customer issues  \n● Instructs customers on using the library’s online catalog, website and online calendar  \n● Participates in regular collection maintenance  \n● Assists in technical aspects such as cleaning materials, coordinating volunteer activities, performing notary duties (if applicable), maintaining Friends Book Store and processing Book Store transactions, evaluating donated materials and other duties as required  \n● Checks library email daily to maintain currency in library news, announcements, programs, initiatives  \n● Keeps work area clean, handles minor cleanups, and reports building or maintenance issues to management  \nRequired Knowledge, Skills, and Abilities  \nThis person must be able to:  \n● Establish and maintain a positive working relationship with a diverse community of customers and library staff.  \n● Communicate effectively in both oral and written form with customers and staff.  \n● Follow oral and written instructions.  \n● Have a working knowledge of Microsoft Office products, Microsoft Windows, and Internet navigation, as well as perform basic computer troubleshooting.  \n● Operate computers, printers, copiers, fax machines, and other library equipment.  \n● Work a flexible schedule which may include day, night, and weekend hours.  \n● Exhibit flexibility and a willingness to work in a dynamic, busy, and changing environment.  \n● Learn, understand and apply library policy and procedure.  \n● Apply basic math and literacy skills.  \n● Maintain confidentiality of customer information and library records.  \nMinimum Experience, Education, and Training  \n● GED or high school diploma required. Some college experience preferred, or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.  \n● Customer service experience required.  \n● Ability to work weekends and evenings required.  \n● Willingness to travel to and attend conferences, including the ability to stay overnight if needed.  \nLicense/Certification  \nFull-time Library Assistants must have the ability to be certified at the Library  \nExperience level within 5 years of employment. All employees must satisfactorily pass a background investigation.  \nPhysical Characteristics  \n● Sufficient powers of speech, hearing or other common capabilities, with or without reasonable accommodations, to enable the employee to communicate effectively  \n● Sufficient vision or other powers of observation, with or without reasonable accommodations, to enable the employee to r","cbCaidHn7T0QX0Zb","https://ap.wps.com/l/cbCaidHn7T0QX0Zb","pdf",86862,"English","# Position Description\n## Supervision Received\n## Essential Duties\n## Required Knowledge, Skills, and Abilities\n## Minimum Experience, Education, and Training\n## License/Certification\n## Physical Characteristics\n## Work Devices\n## Work Environment","[{\"question\":\"Who supervises the Library Assistant and does the role have supervisory responsibilities?\",\"answer\":\"The Library Assistant is supervised by the Branch Services Manager and has no supervisory responsibilities.\"},{\"question\":\"What are the core essential duties of this Library Assistant position?\",\"answer\":\"The role focuses on high-quality customer service, assisting with reference and information needs, helping with technology and item location, circulating materials, processing payments and credits, instructing customers on online tools, and participating in collection maintenance.\"},{\"question\":\"What qualifications and training are required for applicants?\",\"answer\":\"A GED or high school diploma is required, with some college experience preferred. Customer service experience is required, along with the ability to work evenings and weekends, and willingness to travel to conferences.\"}]","Madison County Public Library - Library Assistant - Job Description | PDF",1789348899]