[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-262099-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-262099-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","luggage-porter-job-description-concierge","Luggage Porter Job Description - Concierge","","Operational role description for a Luggage Porter within the Concierge department, reporting to the Head Concierge/Concierge. Defines core responsibilities for bell service activities, including greeting guests, handling and transporting luggage, assisting with rooming procedures, safely storing guest property, delivering parcels/messages, and updating arrival/departure traffic records. Adds night porter duties such as newspapers delivery and shoe shining, and includes health, safety, fire/emergency/bomb procedures, security compliance, and general hotel-concierge operational knowledge, with an explicit note that responsibilities may change.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/luggage-porter-job-description-concierge/262099/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/luggage-porter-job-description-concierge/262099.png","ImageObject",442,249,{"name":42,"@type":43},"Theodore","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-25","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",19,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the main responsibilities of the Luggage Porter?","Question",{"text":63,"@type":64},"The role focuses on bell service support: greeting guests, handling luggage for check-in/check-out, delivering parcels and messages, assisting with rooming procedures, and ensuring guest property is safely stored. It also includes updating arrival/departure traffic records and referring guest queries or complaints to supervisors.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What additional duties apply when working as a night porter?",{"text":68,"@type":64},"Night porter duties include organizing and delivering newspapers, performing shoe shine for guests, and assisting the Night Manager with special tasks such as setting up beds and supporting lobby security.",{"name":70,"@type":61,"acceptedAnswer":71},"How does the document address health and safety requirements?",{"text":72,"@type":64},"It requires immediate reporting and rectification of hazards, full knowledge of fire/emergency/bomb procedures, rehearsing and enforcing emergency procedures, and ensuring safety of persons and property through strict adherence to hotel regulations and applicable laws. It also requires safe working practices by staff within the department.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},262099,1790762378,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social 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Supervisors and within the established Sofitel London St James’ policies and procedures, responsible for taking part in all activities related to the bell service, such as , but not restricted to, handling of guest luggage, running errands and delivery of guest parcels or messages.  \n• Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms.  \n• Assists guests with their luggage for both check-ins and check-outs.  \n• Carries guests' luggage to the room upon check-in and check-out.  \n• Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room.  \n• Ensures that all guest property is safely handled and/or stored in the Luggage Room.  \n• Complies with standards of grooming and personal hygiene.  \n• Cleans ashtrays and lobby area neat and orderly.  \n• Participates in group luggage handling, distribution and collection.  \n• Replaces Doorman at the door, whenever necessary.  \n• Delivers newspapers, parcels and messages promptly and within the standards.  \n• Escorts guests attending functions to function area.  \n• Engages in moving luggage from one room to another in the case of a room move as per procedure.  \n• Updates Arrival / Departure Traffic Sheets accurately and the Long Term Storage book.  \n• Attends to guest needs and queries and refers complaints to supervisor.  \n• Points out stationery needs to Head Concierge or delegate.  \n• Complies with Hotel's Health, Safety and Hygiene policy.  \n• Performs related duties and special projects as assigned.  \n• Handles vehicle parking for guests as per procedure.  \n• To carry certain shopping on behalf of the guests at the request of the Concierge or the Front Office Manager.  \n• May have to work as night porter when required.  \nNIGHT PORTERS  \nAdditional Duties entail:  \n• Organises and delivers newspapers for all hotel's guests.  \n• Performs shoe shine for guests.  \n• Assists the Night Manager or delegate in special tasks i.e. setting up beds and hotel lobby security.  \nHealth and Safety  \n• Ensure that all potential and real Hazards are reported immediately and rectified  \n• Be fully conversant with all departmental Fire, Emergency and Bomb procedures  \n• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees  \n• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.  \n• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others  \nGeneral Duties  \nTo be fully conversant with:  \n• Hotel fire procedures  \n• Hotel and Company Security procedures  \n• Hotel Health and Safety policy and procedures  \n• Hotel Facilities and attractions  \n• Hotel standards of operation and departmental procedures  \n• Keys of Luxury and company repositioning  \n• Methods of accepted payment of the company  \n• Short and long term company marketing promotions  \nNote  \nThis document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.  \nEmployee Name: Signed Employee:  \nDate:","cbCaioFXemucWq9n","https://ap.wps.com/l/cbCaioFXemucWq9n","pdf",31190,"English","# Main Duties\n## Guest Service & Bell Operations\n## Night Porter Duties\n## Health and Safety\n# General Duties\n# Note and Sign-off","[{\"question\":\"What are the main responsibilities of the Luggage Porter?\",\"answer\":\"The role focuses on bell service support: greeting guests, handling luggage for check-in/check-out, delivering parcels and messages, assisting with rooming procedures, and ensuring guest property is safely stored. It also includes updating arrival/departure traffic records and referring guest queries or complaints to supervisors.\"},{\"question\":\"What additional duties apply when working as a night porter?\",\"answer\":\"Night porter duties include organizing and delivering newspapers, performing shoe shine for guests, and assisting the Night Manager with special tasks such as setting up beds and supporting lobby security.\"},{\"question\":\"How does the document address health and safety requirements?\",\"answer\":\"It requires immediate reporting and rectification of hazards, full knowledge of fire/emergency/bomb procedures, rehearsing and enforcing emergency procedures, and ensuring safety of persons and property through strict adherence to hotel regulations and applicable laws. It also requires safe working practices by staff within the department.\"}]","Luggage Porter Job Description - Concierge | PDF",1789359311]