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 \nPrepared by  \nZoë Harney / Karen Fisher  \nFor  \nLondon School of Economics Houghton St, London WC2A 2AE  \nTable of contents  \nINTRODUCTION ................................................................................................................................................ 5  \nSITE ID’S ............................................................................................................................................................... 5  \nLOGGING ON .......................................................................................................................................................... 5  \nHOME PAGE CONFIGURATION ................................................................................................................................... 5  \nHOME PAGE ..................................................................................................................................................... 6  \nExplanation of Home Page Tabs.................................................................................................................... 6  \nMAIN MENUS ........................................................................................................................................................ 7  \nExplanation of menu icons............................................................................................................................. 7  \nQuick Access, Reservation Search, Log Off and the “Hamburger” ................................................................ 8  \nHOT KEYS .............................................................................................................................................................. 8  \nAdd a new hot key ......................................................................................................................................... 8  \nExplanation of the ‘Add Hot Key’ drop-down menus..................................................................................... 9  \nEdit a Hot Key ................................................................................................................................................ 9  \nDelete a Hot Key ............................................................................................................................................ 9  \nCRS RESERVATION .......................................................................................................................................... 10  \nMAKING A RESERVATION ........................................................................................................................................ 10  \nQuote an option to a potential customer .................................................................................................... 10  \nConverting an Enquiry Straight Away.......................................................................................................... 12  \nTaking Payment via Secure Trading ............................................................................................................ 15  \nInvoicing Set Up ........................................................................................................................................... 16  \nConverting an Enquiry Not Straight Away ................................................................................................... 17  \nSENDING A CONFIRMATION ..................................................................................................................................... 19  \nEnquiry......................................................................................................................................................... 19  \nConverted .................................................................................................................................................... 19  \nSEGMENTS .....................................","cbCaiqybDfbZWDOh","https://ap.wps.com/l/cbCaiqybDfbZWDOh","pdf",3245073,125,"English","# Introduction\n# Site ID’s\n# Logging On\n# Home Page Configuration\n## Home Page Tabs\n# Main Menus\n## Menu Icons\n## Quick Access, Reservation Search, Log Off and the “Hamburger”\n# Hot Keys\n## Add a new hot key\n## Edit a Hot Key\n## Delete a Hot Key\n# CRS Reservation\n## Making a Reservation\n## Quote an option to a potential customer\n## Converting an Enquiry Straight Away\n## Taking Payment via Secure Trading\n## Invoicing Set Up\n## Converting an Enquiry Not Straight Away\n## Sending a Confirmation\n# Segments\n## Adding a New Segment\n## Adding a room onto a segment\n# Mid Stay Changes (Booking Lines)\n# Cross Property Booking Transfers\n# Cancelling a Reservation\n# CIM Invoicing (Student Bookings Only)","[{\"question\":\"What does the workbook cover for getting started with Rezlynx?\",\"answer\":\"It covers site IDs, how to log on, and home page configuration including explanations of home page tabs and main menu icons.\"},{\"question\":\"How are hot keys managed in the system?\",\"answer\":\"The workbook explains how to add new hot keys, including the add-hot-key dropdown menus, and how to edit or delete existing hot keys.\"},{\"question\":\"How does the workbook describe the reservation and confirmation workflow?\",\"answer\":\"It guides users through making CRS reservations, quoting options, converting enquiries (straight away or not straight away), and sending confirmations with enquiry and converted states.\"}]","LSE Rezlynx Training Work Book | PDF",1790236708,44]