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The manual details accounting and audit expectations, record retention and microfilming requirements, access and delivery obligations upon written request, legal cost liability, security protections, and tax and assessment payment procedures, including escrow-driven payment timing and discount optimization.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/loan-servicing-manual-mortgage-files-and-records-record-retention-and-access/281346/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/loan-servicing-manual-mortgage-files-and-records-record-retention-and-access/281346.png","ImageObject",442,249,{"name":42,"@type":43},"Grenda","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-20","2026-09-16",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",8,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Who owns mortgage files and records, and what is the servicer’s role?","Question",{"text":63,"@type":64},"WHEDA owns the mortgage papers and records required to service the mortgage properly. The servicer retains any such records in a custodial capacity only.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What must an individual mortgage file contain for each loan?",{"text":68,"@type":64},"The servicer must maintain an individual file identified by the loan number, including origination documents (Note, recorded mortgage and assignment, title and mortgage insurance, hazard insurance, etc.), current hazard insurance and evidence of property tax payments, and any other pertinent servicing information.",{"name":70,"@type":61,"acceptedAnswer":71},"How should the servicer handle record retention and access requests?",{"text":72,"@type":64},"The servicer may microfilm or condense required papers but must reproduce condensed documents promptly and legibly when needed. Upon written request, the servicer must deliver all mortgage records and documents identified by the mortgage and reproduce condensed records at its own expense.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},281346,1790216523,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":136,"language":137,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":12,"update_tm":141,"read_time":115},7971474921005,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Loan Servicing Manual  \nFebruary 4 , 2016  \nMortgage Files and Records  \nThe servicer is responsible for maintaining accurate accounting and mortgage payment records. We have the right to examine, at any time, all records which pertain to mortgages we hold in our portfolio, all accounting reports associated with those mortgages and mortgagor remittances, and any other reports and documentation we consider necessary to assure the servicer is in compliance with our requirements.  \nWHEDA will maintain physical possession of original mortgage documents while the servicer must maintain copies of each document.  \nOwnership of Mortgage Files and Records (3/31/08)  \nAll mortgage papers and documents, tax receipts, insurance policies, insurance premium receipts, ledger sheets, payment records, insurance claim files and correspondence, current and historical computerized data files, and all other papers and records (whether developed or originated by the servicer or others) required to service a mortgage properly will be the property of WHEDA. Any of these records in the possession of the servicer are retained in a custodial capacity only.  \nTypes of Records (3/31/08)  \nMortgage files and records include the individual mortgage files, permanent mortgage account records, and accounting system transmissions that are sent to us. The accounts and records relating to mortgages serviced for WHEDA must be maintained in accordance with sound and generally accepted accounting principles and in such a manner as will permit our representatives to examine and audit such accounts and records at any time.  \nSpecifically, WHEDA's examination and audit will consist of:  \n• Monitoring all monthly accounting reports the servicersubmits.  \n• Conducting periodic procedural reviews during visits to theservicer's office.  \n• Conducting, from time to time, in-depth audits of the servicer's internal records and operating procedures, including the examination of financial records and mortgagor escrow deposit accounts.  \nIndividual Mortgage Files (3/31/08)  \nThe servicer must maintain an individual file with our loan number for each mortgage it services for us. The mortgage file must include any papers or records required to service the mortgage properly and any documents that attest to the validity of the mortgage. The file must include:  \n• A copy of the loan origination documents including copies of the Note, recorded mortgage and assignment, title insurance, mortgage insurance, hazard insurance, etc.;  \n• Current hazard insurance declaration page and evidence of payment of property taxes; and  \n• Any other pertinent servicing information (for example, copies of property inspection reports or payment changes) .  \nMortgage Payment Records (3/31/08)  \nThe servicer must also maintain permanent mortgage account records of each mortgage it services for us. The records must be identified by our loan number in addition to any other identification the servicer uses. The servicer may develop its own system for maintaining these records as long as it can produce an account transcript.  \nThe servicer's accounting system must be able to produce detailed information on:  \n• All transactions that affect the mortgage balance (the amount and due date of each payment, when the payment was received, and how the payment was applied);  \n• The financial status of the mortgage (the latest outstanding balances for principal, escrow deposits, advances, and unapplied payments);  \n• Any overdrafts in the escrow deposit account.  \nRecord Retention (3/31/08)  \nThe servicer may microfilm (or otherwise condense) the papers required to document and service the mortgage. The servicer must be able to reproduce any condensed documents promptly and legibly if they are needed for any reason.  \nAfter a mortgage is liquidated, the servicer must keep the individual mortgage records as required by State of Wisconsin Statutes.  \nAccess to Records (3/31/08)  \nUpon our written request, the servicer mu","cbCaiu2dS449a7gq","https://ap.wps.com/l/cbCaiu2dS449a7gq","pdf",783540,52,"English","# Mortgage Files and Records\n## Ownership of Mortgage Files and Records\n## Types of Records\n## Individual Mortgage Files\n## Mortgage Payment Records\n## Record Retention\n## Access to Records\n## Audit Confirmations\n## Protection of Security\n## Taxes and Assessments","[{\"question\":\"Who owns mortgage files and records, and what is the servicer’s role?\",\"answer\":\"WHEDA owns the mortgage papers and records required to service the mortgage properly. The servicer retains any such records in a custodial capacity only.\"},{\"question\":\"What must an individual mortgage file contain for each loan?\",\"answer\":\"The servicer must maintain an individual file identified by the loan number, including origination documents (Note, recorded mortgage and assignment, title and mortgage insurance, hazard insurance, etc.), current hazard insurance and evidence of property tax payments, and any other pertinent servicing information.\"},{\"question\":\"How should the servicer handle record retention and access requests?\",\"answer\":\"The servicer may microfilm or condense required papers but must reproduce condensed documents promptly and legibly when needed. Upon written request, the servicer must deliver all mortgage records and documents identified by the mortgage and reproduce condensed records at its own expense.\"}]","Loan Servicing Manual - Mortgage Files and Records - Record Retention and Access | PDF",1789565640]