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Maintains accurate records of collection efforts, continues with followup actions and produces reports pertaining to collections.  \nDuties/Responsibilities  \n• Contacts customers (by phone) with overdue accounts and attempt to either collect the overdue amount.  \n• Develops collections methods that consistently lead to achieving or exceeding company financial goals  \n• Maintains log of payment promises and pertinent account details; schedules follow-up communication with account holder.  \n• Follows established guidelines to review and update account status.  \n• Monitors reports.  \n• Stays up to date on federal and state laws and company policies and procedures  \n• Completes other duties as assigned.  \nEssential Knowledge, Skills and Abilities:  \n• Think critically and exercise independent judgement  \n• Ability to communicate with account holders in a courteous and assertive manner.  \n• Possess excellent negotiation and decision-making skills  \n• Possess strong customer focus with the ability to have detailed conversations  \n• Able to work independently and in a team environment  \n• Proficient in MS Office (Excel, Word, Outlook)  \nRequired Education and Experience:  \nHigh school diploma or equivalent required.  \nTwo years of related experience in account collections preferred.  \nPhysical Requirements:  \nProlonged periods of sitting at a desk and working on a computer and on the phone.  \nMust be able to lift up to 10 pounds at times.  \nSalary:  \n$21-$26 per hour based on experience  \nUniBank is proud to be an Equal Opportunity Employer committed to hiring the best qualified candidate. All qualified applicants will receive consideration for employment without regard to any protected class, including race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital  \nstatus, disability, or protected veteran status. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.","cbCaigsCPe5tUYk8","https://ap.wps.com/l/cbCaigsCPe5tUYk8","pdf",110635,"English","# Job Title\n## Reports to\n## Job Summary\n# Duties/Responsibilities\n## Essential Knowledge, Skills and Abilities\n## Required Education and Experience\n## Physical Requirements\n## Salary\n## Equal Opportunity Employer Statement","[{\"question\":\"What does the Loan Collector do day to day?\",\"answer\":\"The Loan Collector contacts customers about overdue accounts, attempts to collect overdue amounts, maintains accurate records of collection efforts, and schedules follow-up communications based on payment promises and account details.\"},{\"question\":\"Which compliance and policy responsibilities apply to this role?\",\"answer\":\"The position follows guidelines in accordance with the FDCPA and stays up to date on federal and state laws as well as company policies and procedures, including monitoring reports and updating account status.\"},{\"question\":\"What qualifications and skills are required for the role?\",\"answer\":\"A high school diploma or equivalent is required, with two years of related experience preferred. The role requires critical thinking, courteous and assertive communication, strong negotiation and decision-making skills, customer focus, and proficiency in MS Office (Excel, Word, Outlook).\"},{\"question\":\"What are the salary and physical requirements?\",\"answer\":\"Salary is $21–$26 per hour based on experience. The job involves prolonged sitting and phone/computer work, with occasional ability to lift up to 10 pounds.\"}]","Loan Collector - Job Description - Responsibilities, Requirements, Salary | PDF",1789341568]