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JOB PURPOSE: |  | To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionalsand others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients , visitors and external agencies/bodies are efficiently and courteously handled to the mutual satisfaction of the partners and patients |  |\n| ACCOUNTABILITY |  |  |  |\n| The post holder is ultimately accountable to the Partners |  |  |  |\n| MAIN DUTIES AND RESPONSIBILITIES |  |  |  |\n| 1. | Greet patients and visitors to the practice. |  |  |\n| 2. | Book in, amend and cancel patient appointments in-line with practice appointments procedures ensuring optimum efficiency of the appointment system |  |  |\n| 3. | Ensure that patients without appointments but who need ' urgent consultations’ are booked into appropriate slots and referred to a GP where necessary |  |  |\n| 4. | Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets |  |  |\n| 5. | Ensure computerised appointment system is up-to-date |  |  |\n| 6. | Respond and/or redirect all patient and visitor requests accordingly |  |  |\n| 7. | Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed |  |  |\n| 8. | Set-up of new patients onto the computer system |  |  |\n| 9. | Advise patients of relevant charges for private services, accept payment and issue receipts for same |  |  |\n| 11. | Ensure correspondence, reports, results etc. are filed electronically in correct patient record |  |  |\n| 12. | Ensure reception and waiting areas are kept neat and tidy |  |  |\n| 13. | Re-stocking of information leaflets as appropriate |  |  |\n| 14. | Answering incoming telephone calls, ensuring calls are documented and redirected accordingly |  |  |\n| 15. | Undertake administration tasks as allocated and arranged by Reception Team Leaders |  |  |\n| 16. | Maintain patient calls/recalls as instructed by Reception Team Leaders |  |  |\n| 17. | Action start and end of day procedures |  |  |\n| 18. | Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes) |  |  |\n| 19. | Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required |  |  |\n| 20. | Regularly check all electronic messages have been actioned |  |  |\n| 21. | Amalgamation of new patient records |  |  |\n| 22. | This job description is not exhaustive and adjusted periodically after review and consultation. You will be expected to carry out any reasonable duties, which may be requested from timeto-time. |  |  |\n| 23.\u003Cbr>| Work safely at all times in accordance with Legislative requirements, Practice Policy, and Procedures. |  |  |\n\n\n| EQUIPMENT, MACHINERY & SYSTEMS |  |\n| --- | --- |\n| 1. | Personal Computer system including internet activity which is utilised as a means of communication both internally and externally |\n| 2. | Practice Clinical System (Vision) to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits |\n| 3. | Fax and photocopying machines |\n| 4. | The post-holder is responsible for, in conjunction with others, maintaining the accuracy of the Practice’s Clinical System (Vision) |\n\n\n| ASSIGNMENT OF WORK |  |  |\n| --- | --- | --- |\n| | The post-holder’s work assignment is determined by the requirements of the Practice, GP Partners, Practice Team Leaders and patients.\u003Cbr>Reception Team Leaders provide immediate line-","cbCaibuGpfQehF3w","https://ap.wps.com/l/cbCaibuGpfQehF3w","pdf",150324,"English","# Job Purpose\n# Main Duties and Responsibilities\n## Accountabilities\n# Equipment, Machinery & Systems\n# Assignment of Work\n# Decisions & Judgements\n# Challenging Part of the Job\n# Communication and Relationships","[{\"question\":\"What is the main purpose of the Medical Receptionist role at Llanfair Surgery?\",\"answer\":\"To deliver a high quality, professional reception and administrative service to patients and to act as the first point of contact, ensuring enquiries are handled efficiently and courteously.\"},{\"question\":\"Which appointment-related tasks does the Medical Receptionist handle?\",\"answer\":\"They greet patients and visitors, book in/amend/cancel appointments, manage urgent consultations into appropriate slots, and maintain an up-to-date computerised appointment system.\"},{\"question\":\"How does the role manage records, correspondence, and communications?\",\"answer\":\"It includes accurately recording and filing requests, ensuring electronic filing of correspondence and results in the correct patient record, checking emails and faxes daily, and sending/acting on electronic messages as required.\"}]","LLANFAIR SURGERY - Medical Receptionist Job Description - Key Duties and Responsibilities | PDF",1789323427]