[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-253012-105":53,"doc-detail-253012-en":118},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":111,"head_meta":113,"extra_data":115,"updated_unix":117},105,"en","list-of-publications-papers","List of Publications (Papers)","","Comprehensive list of academic publications and conference full papers centered on service recovery, customer behavior, banking and digital transformation topics. Entries include journal articles with research focus areas such as customer behavior under purpose-driven or CSR impacts during COVID-19, emotional responses to service recovery, social media communication in banking, and justice perceptions in online banking recovery. Several works are marked as accepted or under review, alongside conference proceedings that examine mediating effects, satisfaction dynamics, forgiveness strategies, and switching intentions.",{"@graph":63,"@context":110},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/list-of-publications-papers/253012/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/list-of-publications-papers/253012.png","ImageObject",442,249,{"name":88,"@type":89},"Dozel","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104],{"name":105,"@type":106,"acceptedAnswer":107},"How are publication statuses indicated in the document?","Question",{"text":108,"@type":109},"Entries use labels such as accepted for publication, under publishing process, second round review, and under review/submitted.","Answer","https://schema.org",{"og:url":78,"og:type":112,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":114,"canonical":78},"index,follow",{"doc_id":116,"site_id":56},253012,1789263810,{"code":4,"msg":5,"data":119},{"doc_id":116,"user_id":120,"nickname":88,"user_avatar":121,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":122,"file_id":123,"file_url":124,"file_type":125,"file_size":126,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":127,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":128,"faqs":129,"seo_title":130,"seo_description":61,"update_tm":117,"read_time":9},962085662650,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","List of Publications (Papers)  \n\n| 1. Abdelkader Ali, A., Campayo-Sanchez, F. and Ruiz-Moreno, F. (2024), \"Banking with purpose: the impact ofCSR-S on customer behavior during the COVID- 19\", European Journal of Management and Business Economics\u003Cbr>[https://doi.org/10.1108/EJMBE-09-2023-0301](https://doi.org/10.1108/EJMBE-09-2023-0301)\u003Cbr>[https://www.emerald.com/insight/content/doi/10.1108/EJMBE-09-2023-](https://www.emerald.com/insight/content/doi/10.1108/EJMBE-09-2023-)[ ](https://www.emerald.com/insight/content/doi/10.1108/EJMBE-09-2023-)[0301/full/html](0301/full/html) |\n| --- |\n| 2. Attia Abdelkader Ali (2024 ) Emotional responses to service recovery initiatives in the banking industry, Journal of Public Administration, Finance and Law, [https://doi.org/10.47743/jopafl-2024-31-39](https://doi.org/10.47743/jopafl-2024-31-39) [https://www.jopafl.com/issue31.html](https://www.jopafl.com/issue31.html) |\n| 3. Attia Abdelkader Ali, Ahmed A. Khalil, Gama S. Alhawbani (2024) Navigating the banking landscape: the power of social media communication, international journal of Internet Marketing and Advertising, Accepted for publication. Under publishing process |\n| 4. Attia Abdelkader Ali (2024). Banking service recovery strategies: enhancing relationship quality and behavioral intentions, Review of Economic and Business Studies. Accepted for publication. Under publishing process |\n| 5. Attia Abdelkader Ali, Andreia andrei, Felipe Ruiz-Moreno, Luigi Zingone (2024) .\u003Cbr>Exploring Justice Perceptions in Online Banking Recovery: Gender Moderation and Behavioral Outcomes, Journal of business economics and management. Submission ID:\u003Cbr>SBEM-2024-0145. (Second round review) |\n| 6. Raun.y Limonta; Felipe Ruiz-Moreno; Attia Abdelkader Ali; Luigi Zingone (2024) .\u003Cbr>Beyond the Beach: Tourist Citizenship Behaviors and Their Relationship with Destination Image in Manta, Ecuador. Journal of vacation marketing. Submission ID: JVM-24- 0022.R1. Second round review |\n| 7. Nadia Adnan, Attia Abdelkader Ali (2024) . Transforming Sustainability: A Meta-Analysis of the Revolutionary Impact of Bio-Based Fertilizers on Crop Production in Gulf Cooperation Council (GCC) Agriculture. Scientific Reports. Submission ID: 24fe8f83- 98fd-4430-82b0-a0d4c624a6bb v1 .0 (Under review review). |\n| 8. Attia Abdelkader Ali, Nadia Adnan (2023) . It is time to Africa Go Cashless: Embarking on a digital transformation journey with e-wallet adoption. Technology in Society journal. Submission ID TECHIS-D-23-04153 (Second round review). |\n| 9. Youngtae Choi, Junga Kim, Felipe Ruiz-Moreno, Attia Abdelkader Ali (2024) . Crosscountry examination of the impact of intrinsic and extrinsic shopping motivations on impulse buying and negative word-of-mouth. European Journal of Marketing. (Under review). |\n| 10. Giovanna Bagnato, Felipe Ruiz Moreno, Attia Abdelkader Ali (2024). Revealing Potential of Transformative Technology. An Empirical Analysis of the Adoption of Generative Artificial intelligence by People with Disabilities. Journal of Business Research.(Submitted). |\n\nInternational conferences with full papers  \n\n| 1. E-service recovery on consumer behavioral intentions: Applied study on mediating effect of post-recovery satisfaction for customers of Romanians banking sector. Proceeding of International Conference “EU Finance, Business and Regulation EUFIRE 2022”. |\n| --- |\n| 2. Exploring Service Recovery Efforts: Emotional Dynamics and Customer Satisfaction in Spanish Banking. EUFIRE 2024. Iasi, Romania. |\n| 3. Are you open to forgiveness? Investigating service recovery strategies in the banking sector. EUconomics International Conference, “Financial and Monetary Policies for Fostering European Integration 2023 Bucharest, Romania |\n| 4. Service recovery efforts and customer switching intentions: Investigating the role of post-recovery satisfaction. Proceeding of STRATEGICA International Conference: Sustainable Development and Strategic Growth 2022 |\n| 5. The influence ofCSR co","cbCaidmj8FembJA8","https://ap.wps.com/l/cbCaidmj8FembJA8","pdf",396479,"English","# Publications\n## Journal papers\n## International conferences with full papers","[{\"question\":\"How are publication statuses indicated in the document?\",\"answer\":\"Entries use labels such as accepted for publication, under publishing process, second round review, and under review/submitted.\"}]","List of Publications (Papers) | PDF"]