[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-275028-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-275028-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","letters-of-complaint-letter-writing-model","Letters of Complaint - Letter Writing Model","","Model and practice material for writing formal complaint letters, including guidance on choosing a mild or strong tone. Covers how to structure opening remarks, main body paragraphs with specific justified points, and closing remarks that state expected outcomes such as refund, replacement, apology, compensation, or legal action. Includes exercises to complete a sample letter with given linking phrases, answer comprehension questions, connect complaints with contrast words, and write a new complaint to a company’s head office.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/letters-of-complaint-letter-writing-model/275028/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/letters-of-complaint-letter-writing-model/275028.png","ImageObject",442,249,{"name":42,"@type":43},"wps_ap_test_251126_0180","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-20","2026-09-15",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",16,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"How should the tone be chosen in a complaint letter?","Question",{"text":63,"@type":64},"Use a mild tone for minor problems and a strong tone for more serious matters. The language must stay polite and never be rude or insulting.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What should be included in the opening remarks and where should it go?",{"text":68,"@type":64},"In the opening remarks, state the complaint with details of what happened and when and where the incident took place.",{"name":70,"@type":61,"acceptedAnswer":71},"What should the closing remarks clearly contain?",{"text":72,"@type":64},"Explain what you expect to happen, such as a refund, replacement, apology, compensation, or further action if the issue is not resolved.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},275028,1790109327,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,108,113,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},8796095027276,"https://avatar.qwps.com/avatar/d3BzX2FwX3Rlc3RfMjUxMTI2XzAxODA=","LETTERS OF COMPLAINT  \nIn a formal letter making a complaint, you may use a mild tone for complaints about minor problems or a strong tone for complaints about more serious matters, especially when you are extremely upset or annoyed. However, the language you use should never be rude or insulting.  \nIn the opening remarks, you state your complaint, including details of what has happened and when-where the incident took place.  \n(mild) : I am writing in connection with....../ to complain about.......the terrible behaviour / attitude / rudeness of    \nI am writing to draw your attention to ........................... which......................  \nI was disappointed by the ..............................I recently purchased from your company.  \n(strong) : I wish to bring to your attention a problem which arose due to your staff / inefficiency...................  \nI am writing to express my strong dissatisfaction at....................................  \nI wish to express my dissatisfaction / unhappiness with the product / treatment I received from   on    \nIn the main body paragraphs, you present each of the specific points you are complaining about. You start a new paragraph for each point and justify these points by giving examples / reasons.  \nAlthough you advertise top quality, I felt that the product I purchased was well below the standard I expected.  \nIn the closing remarks, you should explain what you expect to happen ( e.g. to be given arefund, replacement, apology,etc.)  \n(mild) : I hope you will replace.................  \nI feel / believe that I am entitled to a replacement / refund....  \nI hope that this matter can be resolved / dealt with promptly.  \nI hope I may expect compensation in the form of a new .......................  \nI would ask you to replace the....................... or give me my money back.  \nI hope that you will deal with this matter quickly.  \nI hope to hear from you at your earliest convenience.  \nI look forward to hearing from you at your earliest convenience.  \nI would appreciate your help.  \n(strong): I insist on / demand a full refund / an immediate replacement, etc.....or I shall be forced to take legal action / the matter further.  \nI. Read the letter and fill in the gaps with words / phrases from the list.  \nbut, also, furthermore, not only, however, in addition to, firstly, to make matters worse.  \nDear Sir / Madam,  \n(paragrah 1 )......................................  \nI am writing to express my strong dissatisfaction at the disgraceful treatment I received at the Walford branch of Stimpson’s Electronics yesterday afternoon.  \n(paragrah 2 ).......................................  \n1........................................., the product I was given was not the model I had asked for. The new X-140 calculator was demonstrated to me by the sales assistant, and I agreed to buy it. 2..............................................., on unpacking my purchase, I saw that I had been given the smaller X-201 model instead.  \n(paragrah 3 )......................................  \n3............................................, this calculator was much cheaper than the model I requested and paid for. It didn’t have any of the features I needed and was much more basic than the one I was shown to begin with.  \n(paragrah 4 ).....................................  \n4..............................................., I was deeply offended by the behaviour of the sales assistant when I went back to the shop to complain. He was 5..................................... impolite, 6...............................................unheplful. He refused to contact the manager when I asked to speak to him about the incident.  \n(paragrah 5 )....................................  \nAs you can imagine, I am extermely upset. I must insist on a full refund, 7................................ A written apology from the local manager, or else I shall be forced to take further action. I expect to hera from you as soon as possible.  \nYou","cbCair8c4uQfeKL9","https://ap.wps.com/l/cbCair8c4uQfeKL9","pdf",82273,"English","# Writing a Complaint Letter\n## Opening remarks (mild/strong)\n## Main body paragraphs (specific points and justification)\n## Closing remarks (expected actions)\n# Exercises\n## I. Fill in the gaps in a sample letter\n## II. Answer comprehension questions\n## III. Connect complaints with linking phrases\n## IV. Write a complaint letter to head office","[{\"question\":\"How should the tone be chosen in a complaint letter?\",\"answer\":\"Use a mild tone for minor problems and a strong tone for more serious matters. The language must stay polite and never be rude or insulting.\"},{\"question\":\"What should be included in the opening remarks and where should it go?\",\"answer\":\"In the opening remarks, state the complaint with details of what happened and when and where the incident took place.\"},{\"question\":\"What should the closing remarks clearly contain?\",\"answer\":\"Explain what you expect to happen, such as a refund, replacement, apology, compensation, or further action if the issue is not resolved.\"}]","Letters of Complaint - Letter Writing Model | PDF",1789484625]