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The material explains opening and closing remarks for mild and strong complaints, emphasizes paragraphing by aspect of the topic, and provides multiple complaint scenarios with matching reasons and suggested action. Practice tasks include identifying topics and tones, correcting mistakes, and punctuating letters into clear paragraphs.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/letters-of-complaint-formal-style-guide-and-writing-practice/278387/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/letters-of-complaint-formal-style-guide-and-writing-practice/278387.png","ImageObject",442,249,{"name":88,"@type":89},"Tawan","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-02","2026-09-15",true,{"@type":98,"interactionType":99,"userInteractionCount":30},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What rules should be followed when writing a letter of complaint in formal style?","Question",{"text":108,"@type":109},"Letters of complaint are normally written in a formal style. Mild or strong language may be used, but abusive language must never be used.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How should complaints and justifications be connected in the letter?",{"text":113,"@type":109},"The first paragraph should state the reason for the complaint. Complaints should be supported with justification, often linked with phrases such as despite the fact that, although/even though, and nevertheless/however.",{"name":115,"@type":106,"acceptedAnswer":116},"What should the opening and closing parts include for mild vs strong complaints?",{"text":117,"@type":109},"For mild complaints, openings include phrases like “I am writing to complain about” and closings such as “I hope… the matter will be resolved.” For strong complaints, openings include expressions like “I was appalled at…” and closings like “I insist you replace the item at once” or “I will be forced to take further action.”","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},278387,1790196576,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},2336475104042,"https://ap-avatar.wpscdn.com/avatar/22000c4c32af1715be0?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786537525561427321","# Letters of Complaint\n\n回1 Read the table below,then listen to thecassette and fill in the missing information.What complaints did the client make?Why?What action did she ask to betaken?  \n## Complaint\n\nJustification (but I had been told that ...)  \na)I stayed in a huge multi-storey.………………………………  \nI would be staying in a family-run ……………………………house.The resort was …………………   ………and unspoilt.The beach was a ……………………Walk away.  \nb)The resort was ……………………………with tourists.  \nc)The beach was a ………………………………bus ride away.  \nntrodua  \nLetters of complaint are normally written in a formal style.  \nMild or strong language can be used depending on the feelings of the writer or theseriousness of the complaint,but abusive language must never be used.  \nParagraph 1  \ne.g.Mild Complaint:/am writing to complain about a damaged videotape l  \nbought at your shop.  \nI hope you will deal with this matter/resolve this matter quickly.  \nStrong Complaint:/am writing to express my disgust at the appalling  \ntreatment I received while staying at your hotel  \nI insist upon full compensation or I will be forced to take this matter further  \nStart a new paragraph for each different aspect of the topic.  \n● You should state the reason for the complaint in the first paragraph.  \n● Any complaints you make should be supported with a justification.  \n● Complaints and justification can be linked together as follows:  \nI still haven't received the goods I ordered in spite of/despite the fact that I sent  \nyou a cheque three weeks ago.  \nAlthough/Even though I have only used the automatic tin-opener once,it nolonger works.I have written to you twice but you have not taken any action.  \nI have already written to you twice.Nevertheless,/However,you have not takenany action.  \n## 2 Match the complaints with the justification using appropriate linking words.\n\nreason for writing  \nMinB0dy  \nParagraphs 2·3  \ncomplaint(s)and justfication  \nConclusion  \nFinal Paragraph  \nsuggested action to be taken,closing remarks  \nfull name  \n## Complaint\n\n1 My 2-year-old daughter cut herself on the toy  \n2 When we received the bill we realised we had beencharged the full price.  \n3 The top rack of the dishwasher has broken.  \n4 You still keep delivering equipment to the wrongaddress.  \n5 I received a letter saying my licence has expired.  \n6 The shirt's bright red collar has turned pink.  \n7 I had to share a bathroom with other guests.  \nJustification  \na)I sent you a cheque to renew it a month ago.  \nb)I informed you of my change of business address.  \nc)I booked a room with a private bathroom.  \nd)I have only used it three times.  \ne)You claim it is safe for children over 18months.  \nf)The label states that it can be washed at hightemperatures without the colours fading.  \ng)We were told there would be a 20%discount if weordered before June.  \n46  \n## Useful Language for Letters of Complaint\n\nOpening Remarks:(Mild)I am writing to complain about/regarding/on account of/because of/on the subject of...I am writingto draw your attention t ...l am writing to you in connection with.…etc.(Strong)I was appalled at/I want to express my strongdissatisfaction with/feel I must protest/complain about,etc.Closing Remarks:(Mild)I hope/assume you will replace/l trust thesituation willimprove/l hope the matter wil be resolved/hope we cansort this matter out amicably,etc.  \n(Strong)I insist you replace the item at once/l demand a fullrefund/hope that I will not be forced to take further action,etc.  \n3 Read the letter and state the topic of each paragraph.Is it a mildor strong letter of complaint?Then fill in the table below with thecomplaints and the justification.  \nDear sir/Madam  \nI want to express my strong dissatisfaction with the servicereceived during a visit to your restaurant on December 12th.  \nFirstly,I had booked a table for my wife and myself for 8:30but it was 9 o'clock before we were seated.Such a delay seemsto me inexcusable.  \nThen,in spite of the fact that I had repeated our order ","cbCaigYcC786bsOA","https://ap.wps.com/l/cbCaigYcC786bsOA","pdf",2033549,"English","# Complaint Writing Basics\n## Formal Style and Language Rules\n## Paragraph Structure and Linking Justifications\n## Opening and Closing Remarks\n# Practice Tasks\n## Matching Complaints with Justifications\n## Reading and Classifying Mild vs Strong Letters\n## Correcting Mistakes and Fixing Errors\n## Punctuating and Dividing a Letter into Paragraphs","[{\"question\":\"What rules should be followed when writing a letter of complaint in formal style?\",\"answer\":\"Letters of complaint are normally written in a formal style. Mild or strong language may be used, but abusive language must never be used.\"},{\"question\":\"How should complaints and justifications be connected in the letter?\",\"answer\":\"The first paragraph should state the reason for the complaint. Complaints should be supported with justification, often linked with phrases such as despite the fact that, although/even though, and nevertheless/however.\"},{\"question\":\"What should the opening and closing parts include for mild vs strong complaints?\",\"answer\":\"For mild complaints, openings include phrases like “I am writing to complain about” and closings such as “I hope… the matter will be resolved.” For strong complaints, openings include expressions like “I was appalled at…” and closings like “I insist you replace the item at once” or “I will be forced to take further action.”\"}]","Letters of Complaint - Formal Style Guide and Writing Practice | PDF",1789509468]