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It also establishes key definitions, including eligibility concepts, administrative roles, funding context, and service accounting principles such as unit of service.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/legal-services-program-manual-purpose-and-goals/163863/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/legal-services-program-manual-purpose-and-goals/163863.png","ImageObject",442,249,{"name":42,"@type":43},"Jordan Avery","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-20","2026-08-31",true,{"@type":52,"interactionType":53,"userInteractionCount":33},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What is the purpose of the legal assistance program described in this manual?","Question",{"text":62,"@type":63},"The program is intended to protect and secure the rights, benefits, and dignity of older persons by supporting legal assistance for eligible individuals.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What legal authorities establish legal assistance as a priority service?",{"text":67,"@type":63},"The Older Americans Act of 1965 designates legal assistance as a priority under Title IIIB, and related provisions assign state leadership responsibilities.",{"name":69,"@type":60,"acceptedAnswer":70},"What does the manual define as a “client” and “unit of service”?",{"text":71,"@type":63},"A client is an eligible individual receiving services, and the unit of service is the billing measure used to account for reimbursable time, defined as one (1) hour for this program.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},163863,1788148071,{"code":4,"msg":81,"data":82},"success",[83,87,92,97,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":85,"slug":86},11,90,"presentations",{"id":88,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},12,"Resumes",80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":84,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":108,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":79,"read_time":139},1099523882367,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Legal Services\nPROGRAM MANUAL\nTable of Contents\nI.       Purpose and Goals……………………………………………………………………………….…………………………….3\nII.      Legal Base…………….…………………………………………………….……………………….…………………………….3\nIII.     Definitions………….……………………………………………………………………………….…………………………….3\nIV.     Definition of Service..………………………………………………………………………….…………………………….5\nV.      Eligibility of Service….………………………………………………………………………….…………………………….5\nVI.     Staffing……………………………………………………………………………………………….…………………………..10\nVII.    Documentation, Reporting & Reimbursement…..……………………………….…………………………..11\n\u000f\nPurpose and Goals\nThis document provides guidance to Title IIIB legal assistance providers and, to a lesser extent, regional NC Area Agencies on Aging (“AAA”) in meeting the requirements for providing legal assistance to North Carolina residents 60 years of age or older under the Older Americans Act (“OAA”).  The legal assistance program, also referred to as the legal services program, is intended to protect and secure the rights, benefits, and dignity of older persons.\nLegal Base\nThe Older Americans Act of 1965, as amended, designates legal assistance as a priority service under Title IIIB (42 U.S.C. § 3026(a)(2)(c)).  As such, the funding of legal assistance by each AAA is mandatory and legal services shall be accessible and available throughout each of the planning and services areas in North Carolina.  In Titles III (42 U.S.C. § 3027(a)(13)) and VII (42 U.S.C. § 3058j) of the Older Americans Act, the OAA calls on each state to assign personnel to provide leadership on legal assistance throughout their state. In North Carolina, the Division of Aging & Adult Services has requested the legal services developer to fulfill this mandate.\nAt the state level, N.C.G.S § 143B-181.1(c) designates the North Carolina Department of Health & Human Services through the North Carolina Division of Aging & Adult Services to adopt rules to implement OAA programs including legal assistance. Legal assistance is defined, in part, as legal advice or representation provided to older individuals with economic or social needs (42 U.S.C. § 3002(33)).\nThe statewide legal standards will be amended periodically to reflect changes made through future reauthorizations of the OAA and other governing federal and state laws and regulations as well as to reflect changes in the legal needs of older North Carolinians with social or economic needs.\nDefinitions\nAdministration for Community Living (ACL) – The Administration for Community Living is the federal agency which supports the needs of the aging.\nArea Agency on Aging (AAA) – A regional agency established through the Older Americans Act that supports programs which provide services to older individuals. AAAs are located within North Carolina’s 16 Regional Councils on Government.\nAging Resource Management System (ARMS) – A client tracking system capturing demographic data and reimbursement amounts which ties reimbursement to performance.\nClient – An individual who is eligible to receive services. The legal services program uses the term “client”. Periodically, a client may be referred to as a consumer or participant of legal services.\nDivision of Aging & Adult Services (DAAS) – The NC Division of Aging and Adult Services is North Carolina’s state unit on aging.\nHome and Community Care Block Grant (HCCBG) – The Home and Community Care Block Grant combines federal and state funding streams using OAA funds, state funds, local funds and other funding to provide services for older individuals. The legal services program is not funded by HCCBG but is funded through the OAA.\nLow Income –  An individual who has a self-declared household income that is at or below the\nFederal poverty guidelines. This person would be defined as “economically needy”.\nMay/Should  – The words “may” and “should” means something is suggested but not required.\nMust/Shall/Will – The words “must”, “shall” and “will” means something is required.\nOlder Americans Act (OAA) – Originally enacted in 19","cbCaiqsQBotRZU13","https://ap.wps.com/l/cbCaiqsQBotRZU13","docx",381177,"English","# Purpose and Goals\n# Legal Base\n# Definitions\n## Administration and agencies\n## Client, eligibility, and poverty concepts\n## Service delivery and documentation concepts","[{\"question\":\"What is the purpose of the legal assistance program described in this manual?\",\"answer\":\"The program is intended to protect and secure the rights, benefits, and dignity of older persons by supporting legal assistance for eligible individuals.\"},{\"question\":\"What legal authorities establish legal assistance as a priority service?\",\"answer\":\"The Older Americans Act of 1965 designates legal assistance as a priority under Title IIIB, and related provisions assign state leadership responsibilities.\"},{\"question\":\"What does the manual define as a “client” and “unit of service”?\",\"answer\":\"A client is an eligible individual receiving services, and the unit of service is the billing measure used to account for reimbursable time, defined as one (1) hour for this program.\"}]","Legal Services PROGRAM MANUAL - Purpose and Goals | DOCX",6]