[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-173972-en":3,"doc-seo-173972-105":30,"detail-sidebar-cat-1-en-105":92},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":11,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},173972,2336464648322,"Aria","https://ap-avatar.wpscdn.com/avatar/2200025388227c56fec?_k=1778556882303663488",1,11,"Presentations","Leading Difficult Conversations - Crucial Conversations Model","Training slides guide educators through leading difficult conversations using structured self-reflection and a proven framework from Crucial Conversations: Tools for Talking When Stakes Are High. Participants revisit what changed, what they want to improve, and how they rated themselves, then practice planning and delivering a conversation with another adult. The model emphasizes shared purpose and respect, making it safe by using facts, stories, tentative language, and exploring others’ paths, followed by action planning and role-play debrief.","Leading Difficult Conversations\nSchool Excellence Portal\nLog on to the OC School Excellence Portal: opportunityculture.org/portal\nHaving Problems? Let us know here!\nRevisit Self-Reflection\nTime for reflection: 10 minutes\nSee Handout\nFind a partner you do not interact with often and discuss your self-reflection:\nWhat’s changed?\nWhat would you like to improve?\nHow did you rate yourself on Question 14?\nHandshake Partners\nIntroduce frameworks from the book Crucial Conversations: Tools for Talking When Stakes Are High to lead productive difficult conversations.\nPractice leading a difficult conversation.\nOn a scratch sheet of paper, write a summary of a difficult conversation you have experienced as a teacher with another adult.\nReflect: How did you plan for this difficult conversation?\nConsider: What made the conversation so difficult?\nWhat was the outcome of the conversation?\nReflection\nTime for reflection: 5 minutes\nCrucial Conversations\nA framework from Crucial Conversations: Tools for Talking When Stakes Are High\nSource: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill.\nCrucial Conversations Model\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nPoster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/\nSTATE: A Tool to Lead the Conversation\nShare your facts.       (I noticed…)\nTell your story.         (It made me think…)\nAsk for others’ path. (What is your take?...)\nWHAT\nSource: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill.\nTalk tentatively. (Perhaps; In my opinion…)\nEncourage testing. (I would love to hear your thoughts…)\nHOW\nHow would you approach the conversation now?\nWhat would be different this time around?\nDiscussion\nIf given the opportunity to redo your difficult conversation:\nCrucial Conversations Model\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nPoster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/\nJigsaw: Their Meaning\nLearn to Look\nMake It Safe\nExplore Others’ Paths\nSee Handout\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nPoster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/\nRead through the packet individually.\nDiscuss content as a group.\nWrite or draw a summary of the content on your chart paper.\nMake a plan to present your topic to the full group.\nWho will present?\nHow will you engage all team members?\nHow can you make your presentation engaging for the audience??\nJigsaw: Their Meaning\nLearn to look for:\nWhen a conversation becomes crucial\nSigns of silence\nSigns of aggression\nYour own style under stress\nLearn to Look\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nA person needs to know two things during a difficult conversation:\nYou care about their best interests and goals.\nYou care about them as a person.\nMutual Purpose + Mutual Respect = Safety\nMake It Safe\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nWhen you notice the person slipping into silence or aggression:\nAsk\nMirror\nParaphrase\nPrime\nExplore Others’ Paths\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nCrucial Conversations Model\nSource: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler\nPoster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/\nMove to Action\nWho?\nWill do what?\nBy when?\nHow will we follow up?\nBoth participants should agree on next steps:\nUse the Difficult Conversations Planning Temp","cbCaieNTa2s1H3ay","https://ap.wps.com/l/cbCaieNTa2s1H3ay","pptx",1552291,24,"English","en",105,"# Revisit Self-Reflection\n## Time for reflection (10 minutes)\n## Time for reflection (5 minutes)\n# Crucial Conversations Model\n## STATE: A Tool to Lead the Conversation\n## Jigsaw: Their Meaning\n# Make It Safe\n## Mutual Purpose + Mutual Respect = Safety\n# Move to Action\n## Planning next steps and action items","[{\"question\":\"How do participants prepare for a difficult conversation before role-play?\",\"answer\":\"They revisit self-reflection, then write a summary of a difficult conversation they experienced as a teacher. They reflect on planning, what made it difficult, and the conversation outcome to guide their next approach.\"},{\"question\":\"What does the STATE tool include for leading a difficult conversation?\",\"answer\":\"STATE covers sharing facts (I noticed), telling your story (It made me think), asking for others’ paths (What is your take?), and then talking tentatively and encouraging testing to help explore perspectives safely.\"},{\"question\":\"How does the model help when a conversation becomes silence or aggression?\",\"answer\":\"It recommends making it safe by asking, mirroring, paraphrasing, and priming. Participants then explore others’ paths to understand meaning and move toward agreed next steps.\"}]","Leading Difficult Conversations - Crucial Conversations Model | PPTX",1788308897,8,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":87,"head_meta":89,"extra_data":91,"updated_unix":28},"leading-difficult-conversations-crucial-conversations-model","",{"@graph":36,"@context":86},[37,54,69],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/template/","Template",2,{"item":49,"name":13,"@type":43,"position":50},"https://docshare.wps.com/template/presentations/",3,{"item":52,"name":14,"@type":43,"position":53},"https://docshare.wps.com/template/leading-difficult-conversations-crucial-conversations-model/173972/",4,{"url":52,"name":14,"@type":55,"author":56,"headline":14,"publisher":58,"fileFormat":61,"inLanguage":23,"description":15,"dateModified":62,"datePublished":63,"encodingFormat":61,"isAccessibleForFree":64,"interactionStatistic":65},"DigitalDocument",{"name":9,"@type":57},"Person",{"url":41,"name":59,"@type":60},"DocShare","Organization","application/vnd.openxmlformats-officedocument.presentationml.presentation","2026-09-05","2026-09-02",true,{"@type":66,"interactionType":67,"userInteractionCount":11},"InteractionCounter",{"@type":68},"ViewAction",{"@type":70,"mainEntity":71},"FAQPage",[72,78,82],{"name":73,"@type":74,"acceptedAnswer":75},"How do participants prepare for a difficult conversation before role-play?","Question",{"text":76,"@type":77},"They revisit self-reflection, then write a summary of a difficult conversation they experienced as a teacher. They reflect on planning, what made it difficult, and the conversation outcome to guide their next approach.","Answer",{"name":79,"@type":74,"acceptedAnswer":80},"What does the STATE tool include for leading a difficult conversation?",{"text":81,"@type":77},"STATE covers sharing facts (I noticed), telling your story (It made me think), asking for others’ paths (What is your take?), and then talking tentatively and encouraging testing to help explore perspectives safely.",{"name":83,"@type":74,"acceptedAnswer":84},"How does the model help when a conversation becomes silence or aggression?",{"text":85,"@type":77},"It recommends making it safe by asking, mirroring, paraphrasing, and priming. Participants then explore others’ paths to understand meaning and move toward agreed next steps.","https://schema.org",{"og:url":52,"og:type":88,"og:title":14,"og:site_name":59,"og:description":15},"article",{"robots":90,"canonical":52},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":93},[94,97,102,107,112,117,122,127,132],{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":95,"slug":96},90,"presentations",{"id":98,"doc_module":11,"doc_module_name":46,"category_name":99,"show_sort_weight":100,"slug":101},12,"Resumes",80,"resumes",{"id":103,"doc_module":11,"doc_module_name":46,"category_name":104,"show_sort_weight":105,"slug":106},14,"Invoices",70,"invoices",{"id":108,"doc_module":11,"doc_module_name":46,"category_name":109,"show_sort_weight":110,"slug":111},15,"Posters",60,"posters",{"id":113,"doc_module":11,"doc_module_name":46,"category_name":114,"show_sort_weight":115,"slug":116},16,"Social Media",50,"social-media",{"id":118,"doc_module":11,"doc_module_name":46,"category_name":119,"show_sort_weight":120,"slug":121},17,"Forms",40,"forms",{"id":123,"doc_module":11,"doc_module_name":46,"category_name":124,"show_sort_weight":125,"slug":126},18,"Letters",30,"letters",{"id":128,"doc_module":11,"doc_module_name":46,"category_name":129,"show_sort_weight":130,"slug":131},21,"Paper Templates",5,"papers-templates",{"id":133,"doc_module":11,"doc_module_name":46,"category_name":134,"show_sort_weight":4,"slug":135},158,"General","general-158"]