[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-263006-105":53,"doc-detail-263006-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","lead-servicenow-developer","Lead ServiceNow Developer","","Lead ServiceNow Developer role at North Texas Tollway Authority, reporting under the IT Operations and Services Manager. Responsibilities include leading software developers and administrators to analyze, design, code, test, document, and implement integrated ServiceNow applications, resolve production problems, and apply both Agile and Waterfall practices. Key duties cover building Visio workflows, delivering proofs-of-concept and UAT test cases, preparing training materials, conducting user training, supporting operational delivery, and architecting automation, scripting, and integrations with systems such as Ansible and Active Directory, while aligning with security and reporting project status.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/lead-servicenow-developer/263006/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/lead-servicenow-developer/263006.png","ImageObject",442,249,{"name":88,"@type":89},"Xiajie","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-07","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What will the Lead ServiceNow Developer be responsible for day to day?","Question",{"text":108,"@type":109},"Lead the ServiceNow development team and perform ServiceNow administration across the full software development life cycle, including debugging workflows and making changes to streamline processes, with operational support responsibilities.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which specific implementation and design tasks are included?",{"text":113,"@type":109},"Gather or create documentation, translate processes into ServiceNow development and Visio workflows, build proofs-of-concept, develop test cases, execute UAT, and architect automation, scripting, and integrations with existing systems such as Ansible and Active Directory.",{"name":115,"@type":106,"acceptedAnswer":116},"What experience and education are required?",{"text":117,"@type":109},"The role requires broad professional or technical knowledge typically acquired through four years of college resulting in a Bachelor's degree or equivalent, plus seven to nine years in Information Technology with at least five years with ServiceNow.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},263006,1791410002,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},8814010472675,"https://avatar.qwps.com/avatar/WGlhamll","NORTH TEXAS  \nTOLLWAY AUTHORITY  \n[https://careers.ntta.org](https://careers.ntta.org)  \nJob Details  \nJob Title: Lead ServiceNow Developer  \nJob ID: 20170948  \nLocation: Plano-Corporate Headquarters Full-Time  \nThe North Texas Tollway Authority was created in 1997 to help advance local highway projects that lacked government funding. In addition to building and maintaining the finest roads in North Texas, we serve an estimated 7.5 million customers and process toll payments for all area toll roads and the airport toll gates. NTTA’s nearly 800 employees work together to connect North Texans through safer, quicker and higher-quality roads.  \nJob Description:  \nUnder the general direction of the IT Operations and Services Manager, the Lead ServiceNow Developer will be responsible for leading the team of software developers and administrators that analyze, design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with customer requirements, and organizational methodologies and standards. Respond to production problems and implement immediate resolution efforts across technology areas.  \nSome specific duties for the Lead ServiceNow Developer may include: 1) Gathering existing documentation of policies and procedures or creating documentation, if none exist. The documentation should be translated into Visio workflows and be reviewed with management. After approval, the process will be created in ServiceNow Development instance, 2) Build and present proofs-of-concept, document development design, creation of test cases ensuring acceptance of development and conduct the UAT, 3) Develop training documentation, conduct user training, and release the final developed product to Production.  \nJob Responsibilities:  \n• Meet with leadership, staff and team members to document policies, procedures and establish current business processes and create training materials and conduct user training, including coordinating with other Department Managers when resources are needed to achieve common objectives.  \n• Lead our ServiceNow development team by providing development best practice techniques, creative solutions to customer requests, implementation of flexible/sustainable features, and investigative analysis regarding new/better uses of ServiceNow.  \n• Oversee work of ITSM team: ServiceNow developers, ServiceNow/ Asset Administrators, Asset/Configuration Analysts.  \n• Perform day to day ServiceNow administration duties including the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support and will debug current workflows or make changes to streamline processes, to include ServiceNow code quality, administration, platform development, module development and execute using company AGILE and Waterfall practices.  \n• Architect ServiceNow automation, scripting and integration with existing systems, such as Ansible and Active Directory.  \n• Translate established process and procedures into ServiceNow development.  \n• Develops ServiceNow inventory control plans to track and maintain accurate inventory of hardware and software assets and implement guidelines for technology asset, change, release, incident and problem management guidelines.  \n• Works with IT business units, team members and leadership to prepare documentation required to execute requests.  \n• Work with IT teams to implement and develop future automations, including additional ServiceNow modules, or DevOps components.  \n• Ensures project adhere to NTTA Information Security Policy, and related security processes and procedures, and stays abreast of emerging security and privacy concerns in order to incorporate appropriate controls and safeguards into processes and projects.  \n• Regularly reports project status, including risks and issues, to management, stakeholders, and the IT management team.  \n• May also serve as a Bus","cbCaib7elXVFXhBX","https://ap.wps.com/l/cbCaib7elXVFXhBX","pdf",179191,"English","# Job Responsibilities\n## Development and Implementation\n## Administration and Support\n## Documentation and Training\n# Job Requirements\n## Education and Experience\n## Supervision and Collaboration\n## Technical Skills and Freedom to Act","[{\"question\":\"What will the Lead ServiceNow Developer be responsible for day to day?\",\"answer\":\"Lead the ServiceNow development team and perform ServiceNow administration across the full software development life cycle, including debugging workflows and making changes to streamline processes, with operational support responsibilities.\"},{\"question\":\"Which specific implementation and design tasks are included?\",\"answer\":\"Gather or create documentation, translate processes into ServiceNow development and Visio workflows, build proofs-of-concept, develop test cases, execute UAT, and architect automation, scripting, and integrations with existing systems such as Ansible and Active Directory.\"},{\"question\":\"What experience and education are required?\",\"answer\":\"The role requires broad professional or technical knowledge typically acquired through four years of college resulting in a Bachelor's degree or equivalent, plus seven to nine years in Information Technology with at least five years with ServiceNow.\"}]","Lead ServiceNow Developer | PDF",1789366349]