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The guide defines required Key Activities and, for each, structures Requirements, Tasks, Guidance, Controls, and “what could go wrong,” including four control types: knowledge, role clarity, motivation, and assurance.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/forms/","Forms",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/law-mutual-wa-engaging-phase-assistance/279698/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/law-mutual-wa-engaging-phase-assistance/279698.png","ImageObject",442,249,{"name":42,"@type":43},"Cart","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-17","2026-09-16",true,{"@type":52,"interactionType":53,"userInteractionCount":30},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What is the purpose of the Engaging Phase Assistance guide?","Question",{"text":62,"@type":63},"It helps legal practices meet Matter Management Guidelines during the Engaging Phase by defining Key Activities, expected outcomes, and management controls.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What outcomes should a legal practice achieve during the Engaging Phase?",{"text":67,"@type":63},"It should reach a decision to accept or reject instructions, establish a binding understanding of scope, costs and fees, deliver agreed services to professional standards, and confirm completion while addressing post-completion developments.",{"name":69,"@type":60,"acceptedAnswer":70},"What are the four types of controls described in the document?",{"text":71,"@type":63},"The document describes controls as Knowledge, Role clarity, Motivation, and Assurance, explaining how each ensures requirements are consistently met.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},279698,1792228356,{"code":4,"msg":81,"data":82},"success",{"doc_id":78,"user_id":83,"nickname":42,"user_avatar":84,"doc_module":22,"category_id":85,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":86,"file_id":87,"file_url":88,"file_type":89,"file_size":90,"view_count":30,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":91,"language":92,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":93,"faqs":94,"seo_title":95,"seo_description":12,"update_tm":96,"read_time":97},18829141979164,"https://eur-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8",17,"Engaging Phase Assistance  \nOctober 2023  \nContents  \nThis Document 3  \nEngaging Phase Key Activities 5  \nDetails of Key Activities 6  \nUnderstand the potential client’s ability to give instructions 6  \nUnderstand the potential client’s objectives and explain options 8  \nScope services and fees 9  \nExplain course of action, rights, obligations and proposed costs 10  \nObtain consents and make disclosures 11  \nComplete engagement agreement 12  \nConfirm engagement as required 13  \nPrepared by  \nThis Document  \nThis document assists legal practices to meet the Requirements of Law Mutual’s Matter Management Guidelines that apply to the Engaging Phase of a Matter. There are four key phases in the management of a Matter:  \n1. Screening  \n2. Engaging  \n3. Providing  \n4. Completing  \nReach in principle decision to accept or reject instructions  \n􀃘  \nAchieve shared understanding and binding agreement on scope, costs & fees and services  \n􀃘  \nDeliver agreed services to professional standards and to client satisfaction  \n􀃘  \nConfirm completion of agreed services and respond to post completion developments  \nTo achieve required outcomes, a legal practice must undertake certain Key Activities.  \nLaw Mutual’s Matter Management Guidelines provide the Key Activities for each phase and Key Activities that should be conducted during All Phases. For each Key Activity this document sets out:  \n\n| Requirement | the specific action that should be taken |\n| --- | --- |\n| Tasks | detailed activities that must be done to meet the Requirement |\n| Guidance | detailed activities that it is recommended be undertaken to meet the Requirement |\n| Controls | management mechanisms to ensure that the detailed activities are consistently carried out to required standards |\n| What could go wrong | examples of what could go wrong if the detailed activities are not carried out to required standards |\n\nLaw Mutual (WA) Engaging Phase Assistance | Page 3  \nThere are four different types of Controls. The following table provides comments on each type.  \n\n| Type | Comments |\n| --- | --- |\n| Knowledge | How principals ensure people know and understand the method to meet a Requirement\u003Cbr>People must know and understand the method to meet a Requirement. This might be done via:\u003Cbr>􀂋 training or mentoring (suitable where the method is variable and/or nuanced e.g. method for managing client expectations)\u003Cbr>􀂋 documentation and tools (e.g. procedures, checklists or templates – suitable where the method requires completion of specific tasks)\u003Cbr>􀂋 embedded via business rules into IT systems (e.g. IT system does not allow invoicing until conflicts check completed) |\n| Role clarity | How people know what aspects of the method they are accountable or responsible for, and what aspects lie outside their authority\u003Cbr>Where people work together, role clarity ensures that the method is implemented by defining who is accountable for an outcome; this is usually a principal or senior lawyer, who is also accountable for:\u003Cbr>􀂋 each task that leads to the outcome; and\u003Cbr>􀂋 limits of authority, i.e. who cannot do certain tasks without approval\u003Cbr>Confusion over who is accountable or responsible leads to errors. Key accountabilities and responsibilities should be documented. |\n| Motivation | How principals motivate people to follow the method through leadership, culture, performance review and other mechanisms\u003Cbr>Mechanisms to motivate lawyers to implement the method include:\u003Cbr>􀂋 demonstrated leadership (i.e. walking the walk)\u003Cbr>􀂋 recognising performance, especially for important tasks that typically go unrecognised e.g. good scoping prior to engagement\u003Cbr>􀂋 aligning performance metrics with the method; i.e. measuring more than billable hours |\n| Assurance | How principals have comfort that the method has been followed\u003Cbr>Principals should ensure relevant checks, reviews and sign off for higher risk activities:\u003Cbr>􀂋 an assurance control might be as simple as requiring initials against a checkl","cbCaiirZI2MpasvO","https://ap.wps.com/l/cbCaiirZI2MpasvO","pdf",846399,14,"English","# Engaging Phase Key Activities\n## Details of Key Activities\n## Understand the potential client’s ability\n## Understand potential client’s objectives and explain options\n## Scope services and fees\n## Explain course of action, rights, obligations and proposed costs\n## Obtain consents and make disclosures\n## Complete engagement agreement\n## Confirm engagement as required","[{\"question\":\"What is the purpose of the Engaging Phase Assistance guide?\",\"answer\":\"It helps legal practices meet Matter Management Guidelines during the Engaging Phase by defining Key Activities, expected outcomes, and management controls.\"},{\"question\":\"What outcomes should a legal practice achieve during the Engaging Phase?\",\"answer\":\"It should reach a decision to accept or reject instructions, establish a binding understanding of scope, costs and fees, deliver agreed services to professional standards, and confirm completion while addressing post-completion developments.\"},{\"question\":\"What are the four types of controls described in the document?\",\"answer\":\"The document describes controls as Knowledge, Role clarity, Motivation, and Assurance, explaining how each ensures requirements are consistently met.\"}]","Law Mutual (WA) Engaging Phase Assistance | PDF",1789525696,5,{"code":4,"msg":81,"data":99},[100,105,110,114,119,124,127,132,136],{"id":101,"doc_module":22,"doc_module_name":25,"category_name":102,"show_sort_weight":103,"slug":104},11,"Presentations",90,"presentations",{"id":106,"doc_module":22,"doc_module_name":25,"category_name":107,"show_sort_weight":108,"slug":109},12,"Resumes",80,"resumes",{"id":91,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},"Invoices",70,"invoices",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},15,"Posters",60,"posters",{"id":120,"doc_module":22,"doc_module_name":25,"category_name":121,"show_sort_weight":122,"slug":123},16,"Social Media",50,"social-media",{"id":85,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":125,"slug":126},40,"forms",{"id":128,"doc_module":22,"doc_module_name":25,"category_name":129,"show_sort_weight":130,"slug":131},18,"Letters",30,"letters",{"id":133,"doc_module":22,"doc_module_name":25,"category_name":134,"show_sort_weight":97,"slug":135},21,"Paper Templates","papers-templates",{"id":137,"doc_module":22,"doc_module_name":25,"category_name":138,"show_sort_weight":4,"slug":139},158,"General","general-158"]