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No part of this book may be reproduced in any form by any electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from the publisher.  \nFor information about special quantity discounts, please e-mail [special_sales@mitpress.mit.edu](special_sales@mitpress.mit.edu)  \n[This book was set in Stone Sans and Stone by Toppan Best-set Premedia Limited. Printed and](This book was set in Stone Sans and Stone by Toppan Best-set Premedia Limited. Printed and)[ ](This book was set in Stone Sans and Stone by Toppan Best-set Premedia Limited. Printed and)[bound in the United States of America.](bound in the United States of America.)  \nLibrary of Congress Cataloging-in-Publication Data Dalkir, Kimiz.  \nKnowledge management in theory and practice / Kimiz Dalkir ; foreword by Jay Liebowitz.  \n— 2nd ed.  \n[p. cm](p. cm).  \nIncludes bibliographical references and index.  \nISBN 978-0-262-01508-0 (hardcover : alk. paper)  \n1. Knowledge management. I. Title.  \nHD30 .2.D354 2011  \n658.4’038—dc22  \n2010026273  \n10 9 8 7 6 5 4 3 2 1  \nContents  \nForeword: Can Knowledge Management Survive? xiii Jay Liebowitz  \n1 Introduction to Knowledge Management 1  \nLearning Objectives 1  \nIntroduction 2  \nWhat Is Knowledge Management? 5  \nMultidisciplinary Nature of KM 8  \nThe Two Major Types of Knowledge: Tacit and Explicit 9 Concept Analysis Technique 11  \nHistory of Knowledge Management 15  \nFrom Physical Assets to Knowledge Assets 19  \nOrganizational Perspectives on Knowledge Management 21  \nLibrary and Information Science (LIS) Perspectives on KM 22  \nWhy Is KM Important Today? 22  \nKM for Individuals, Communities, and Organizations 25 Key Points 26  \nDiscussion Points 27  \nReferences 27  \n2 The Knowledge Management Cycle 31  \nLearning Objectives 31  \nIntroduction 32  \nMajor Approaches to the KM Cycle 33  \nThe Meyer and Zack KM Cycle 33  \nThe Bukowitz and Williams KM Cycle 38  \nThe McElroy KM Cycle 42  \nThe Wiig KM Cycle 45  \nAn Integrated KM Cycle 51  \nStrategic Implications of the KM Cycle 54  \nvi Contents  \nPractical Considerations for Managing Knowledge 57  \nKey Points 57 Discussion Points 57 References 58  \n3 Knowledge Management Models 59  \nLearning Objectives 59 Introduction 59  \nMajor Theoretical KM Models 62  \nThe Von Krogh and Roos Model of Organizational Epistemology 62 The Nonaka and Takeuchi Knowledge Spiral Model 64  \nThe Choo Sense-Making KM Model 73  \nThe Wiig Model for Building and Using Knowledge 76 The Boisot I-Space KM Model 82  \nComplex Adaptive System Models of KM 85  \nThe European Foundation for Quality Management (EFQM) KM Model 89 The inukshuk KM Model 90  \nStrategic Implications of KM Models 92 Practical Implications of KM Models 92 Key Points 93  \nDiscussion Points 93 References 95  \n4 Knowledge Capture and Codification 97  \nLearning Objectives 97 Introduction 98  \nTacit Knowledge Capture 101  \nTacit Knowledge Capture at the Individual and Group Levels 102  \nTacit Knowledge Capture at the Organizational Level 118 Explicit Knowledge Codification 121  \nCognitive Maps 121 Decision Trees 123 Knowledge Taxonomies 124  \nThe Relationships among Knowledge Management, Competitive Intelligence, Business Intelligence, and Strategic Intelligence 131  \nStrategic Implications of Knowledge Capture and Codification 133 Practical Implications of Knowledge Capture and Codification 134 Key Points 135  \nDiscussion Points 135 References 136  \nContents vii  \n5 Knowledge Sharing and Communities of Practice 141  \nLearning Objectives 141 Introduction 142  \nThe Social Nature of Knowledge 147 Sociograms and","cbCaiaQtksrxtJW6","https://ap.wps.com/l/cbCaiaQtksrxtJW6","pdf",1577459,502,"English","# Foreword\n## Can Knowledge Management Survive?\n# 1 Introduction to Knowledge Management\n## Learning Objectives\n## What Is Knowledge Management?\n## The Two Major Types of Knowledge: Tacit and Explicit\n# 2 The Knowledge Management Cycle\n## Learning Objectives\n## Major Approaches to the KM Cycle\n# 3 Knowledge Management Models\n## Learning Objectives\n## Major Theoretical KM Models\n# 4 Knowledge Capture and Codification\n## Learning Objectives\n## Tacit Knowledge Capture\n## Explicit Knowledge Codification\n# 5 Knowledge Sharing and Communities of Practice\n## Learning Objectives\n## The Social Nature of Knowledge\n## Knowledge-Sharing Communities\n# 6 Knowledge Application\n## Learning Objectives\n## Knowledge Application at the Individual Level\n## Knowledge Application at the Group and Organizational Levels\n# 7 The Role of Organizational Culture\n## Learning Objectives\n## Different Types of Cultures\n## Transformation to a Knowledge-Sharing Culture\n# 8 Knowledge Management Tools\n## Learning Objectives\n## Knowledge Capture and Creation Tools","[{\"question\":\"What are the two major types of knowledge discussed in the book?\",\"answer\":\"The book distinguishes tacit knowledge from explicit knowledge and uses this distinction to frame how knowledge management processes should work.\"},{\"question\":\"What does the knowledge management cycle cover?\",\"answer\":\"It focuses on major approaches to managing knowledge as a cycle, including strategic implications and practical considerations for managing knowledge.\"},{\"question\":\"How does the book describe knowledge sharing and communities of practice?\",\"answer\":\"It explains the social nature of knowledge and details communities of practice, including roles, responsibilities, virtual communities, obstacles, and ways to measure value.\"}]","Knowledge Management in Theory and Practice - Second Edition | PDF",1791842807,176]