[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-161069-105":53,"doc-detail-161069-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","kannan-srinivasan-servicenow-developeradministrator","KANNAN SRINIVASAN - ServiceNow Developer/Administrator","","ServiceNow Developer/Administrator resume for KANNAN SRINIVASAN, highlighting 7+ years of ServiceNow experience across development and administration. Covers full SDLC delivery, ITSM/ITIL V3 knowledge, and practical implementation of Change, Incident, Problem Management, Service Catalog, Configuration Management, Discovery, Reporting, and Integrations. Details configuration and automation work using import sets, transform maps, event management (ITOM), and discovery/orchestration with mid-servers. Includes system security via ACL, scripting with Jelly, support for Service Management platform workflows, and hands-on experience across HR case management, on-call scheduling, CMDB concepts, and AR System/Remedy/Asset & SLM products.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/kannan-srinivasan-servicenow-developeradministrator/161069/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/kannan-srinivasan-servicenow-developeradministrator/161069.png","ImageObject",442,249,{"name":88,"@type":89},"Connor ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-21","2026-08-30",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What years of experience does KANNAN SRINIVASAN have on the ServiceNow platform?","Question",{"text":108,"@type":109},"He has 7+ years of experience in ServiceNow as both a developer and an administrator.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which ITSM and ITIL areas are covered in the resume?",{"text":113,"@type":109},"The resume emphasizes ITIL V3/ITSM best practices and implementation across Change Management, Incident Management, Problem Management, Service Catalog, and Configuration Management, along with reporting and discovery.",{"name":115,"@type":106,"acceptedAnswer":116},"What kind of ServiceNow integrations and automations has he worked on?",{"text":117,"@type":109},"He has used import sets and transform maps to import data, worked on discovery/orchestration and mid-servers, configured event management, and built integrations using scripted web services and REST GET/POST with HTTP authentication.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},161069,1790007176,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":76},687207022233,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","KANNAN SRINIVASAN\nServiceNow Developer/Administrator\n\u0013 HYPERLINK \"mailto:srinivasankannan43@gmail.com\" \u0014srinivasankannan43@gmail.com\u0015\n+91-9100890422\nPROFESSIONAL SUMMARY:\nOverall 7+ years of experience in ServiceNow platform as both Developer and Administrator.\nExperience in all phases of Software Development Life Cycle SDLC, quality management systems and project    life cycle processes.\nConfigured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations. Used Import sets to import data into Service Now.\nExperience in Installation and Configuration of different modules of Service-Now.\nExtensively experienced in using Build automation tools like ANT, MAVEN, and GRADLE.\nIn-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.\nKnowledge and practical experience in apply best practices for IT Service management (ITSM) such as those in frameworks of ITOM and ITIL, must also have experience in requirements elicitation, project management and agile development. Built and managed end to end Application.\nExperience in designing, developing administering ITSM suite of applications, AR System 7.x, Remedy Mid-Tier 7.x, and Asset Management, SLM 7.X and Web Services.\nDeftness in carrying out implementation, troubleshooting, development and configuration of BMC Remedy and ServiceNow Applications. Created different Transform maps to import data into ServiceNow.\nImplementing system security by using Access Control Lists (ACL).\nWorked on End to End implementation of ITSM module using Discovery tool in ServiceNow.\nProvides daily support of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.\nVery good experience in Jelly Script to customize ServiceNow Instance.\nHands on Experience on suite, HR Case Management, On Call scheduling modules.\nStrong technical knowledge of AR System Platform and ITSM Products Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, AIE.\nIntegration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client.\nFunctional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.\nPlayed a key role in implementing the Project portfolio management. Customized the demand module and idea table as per the client requirements.\nExperience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications.\nEUDCATION:\nBCA from Mangalam School of Management & Technology\nTECHNICAL SKILLS:\nPROFESSIONAL EXPERIENCE:\nWorking in Copart India as a ServiceNow Developer from Aug 2023 to Oct 2024\nWorked in 24/7 In-touch India as a ServiceNow Developer from Mar 2021 to Jul 2022\nWorked in Tech Mahindra as a ServiceNow Developer from Aug 2019 to Jan 2021\nWorked in TCS as an Associate from May 2018 to Apr 2019\nWorked in  Wipro as an Associate from Apr 2016 to Apr 2018\nExpress Scripts\nAug 2023 – Oct 2024\nTitle: ServiceNow Developer\nDescription: Express Scripts Holding Company is a Pharmacy benefit management (PBM) organization. Express Scripts provides integrated pharmacy benefit management services including network-pharmacy ; home delivery pharmacy services; specialty pharmacy benefit management, through its subsidiary ; benefit-design consultat","cbCaiqR6Jd8w2nFf","https://ap.wps.com/l/cbCaiqR6Jd8w2nFf","docx",37988,7,"English","# Professional Summary\n## Technical Skills\n## Professional Experience","[{\"question\":\"What years of experience does KANNAN SRINIVASAN have on the ServiceNow platform?\",\"answer\":\"He has 7+ years of experience in ServiceNow as both a developer and an administrator.\"},{\"question\":\"Which ITSM and ITIL areas are covered in the resume?\",\"answer\":\"The resume emphasizes ITIL V3/ITSM best practices and implementation across Change Management, Incident Management, Problem Management, Service Catalog, and Configuration Management, along with reporting and discovery.\"},{\"question\":\"What kind of ServiceNow integrations and automations has he worked on?\",\"answer\":\"He has used import sets and transform maps to import data, worked on discovery/orchestration and mid-servers, configured event management, and built integrations using scripted web services and REST GET/POST with HTTP authentication.\"}]","KANNAN SRINIVASAN - ServiceNow Developer/Administrator | DOCX",1788089616]