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The template covers incident identification, involved parties, account and transaction information, fraud channel selection, and immediate actions such as locking user accounts, enforcing MFA, reviewing transactions, cancelling unauthorized activity, and initiating stop payments. 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Prepared incident response forms can also help to ensure all aspects of an incident are addressed in an order designed to best respond to the incident.  \nDepending on the nature and scope of the incident, you may find having pre-created communication templates for customers and or the media to be of value .  \nTo help with ensuring any incident response forms are completed accurately it would be beneficial to perform a table top exercise . A table top exercise is a simulated test of how you would respond to an incident should it occur. These are beneficial to familiarize staff with the incident response process as well as to identify any weaknesses that you could strengthen prior to strengthen your defenses.  \nThe below Incident response template has been built specifically for the handling of an incident involving fraud on one of your accounts or cards. As the identification of fraud on an account is usually clear, the development of an incident response playbook to determine if fraud occurred is not necessary. Instead, it is more prudent to move immediately into responding to the incident.  \nJonah Bank encourages you to create playbooks for other scenarios where an alert may not always mean an incident has occurred. More investigation through a series of questions (Plays) may be needed to determine if engaging in incident response is required. The creation of similar forms for the handling of other scenarios, including but not limited to, Business Email Compromise (BEC), Ransomware, physical destruction of premises, or other generic scenarios will help you respond to any incident.  \nSupport  \nShould you require further assistance, please contact one of our customer service representatives: Casper Casper Cheyenne Cheyenne  \n777 West 1st St. 3730 East 2nd St. 205 Storey Blvd. 2015 Central Ave.  \nCasper, WY 82601 Casper, WY 82604 Cheyenne, WY 82009 Cheyenne, WY 82001  \n307-2374555 307-266-5662 307-773-7800 307-773-7850  \nSend [us an email at](us an email at Customer_Service@jonah.bank)[ ](us an email at Customer_Service@jonah.bank)[Customer_Service@jonah.bank](us an email at Customer_Service@jonah.bank)  \nINCIDENT RESPONSE TEMPLATE  \nUse this form to manage an incident involving fraudulent activity in one of your financial accounts.  \n\n| Incident Details |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- |\n| Date and time of Incident: |  |  |  |  |  |  |\n| Name & Title of Person Reporting the Incident: |  |  |  |  |  |  |\n| Contact Information: | Ph: |  | Email: |  |  |  |\n| Type of Incident: | ☐ACH ☐Bill Pay | ☐Check Fraud\u003Cbr>☐ Identity Theft |  | ☐Debit Card Fraud ☐ Credit Card Fraud |  | ☐Payroll\u003Cbr>☐Wire Fraud |\n| Account Numbers: |  |  |  |  |  |  |\n| Amount: |  |  |  |  |  |  |\n| Recipient Details: | Routing Number: |  |  | Account\u003Cbr>Number: |  |  |\n| Users: | Names: |  |  | Login IDs: |  |  |\n| Transaction Authorization: | ☐Physical Token\u003Cbr>☐Virtual Token |  |  | Serial Number: |  |  |\n| For Check Fraud: | Check Number: |  |  | Check Amount: |  |  |\n|  | Payee: |  |  | Memo: |  |  |\n| Fraud Channel: | ☐Online Banking ☐Mobile App ☐Phone Scam ☐Phishing Scam\u003Cbr>☐Business Email Compromise ☐Corporate Account Take Over |  |  |  |  |  |\n| Description: | Provide a Description of the Incident |  |  |  |  |  |\n| IMMEDIATE ACTIONS |  |  |  |  |  |  |\n| ☐Lock User Accounts ☐Enforce MFA ☐Review all Drafted/Approved/Processed Transactions\u003Cbr>☐Review Permissions of Account ☐Change Users Password ☐Reset Password on Other Services/Accounts\u003Cbr>☐If Administrative Account Compromised, Reset Passwords on all user accounts ☐Cancel Unauthorized Transactions\u003Cbr>☐Initiate a Stop Payment on Fraudulent Checks ☐Call Jonah Bank |  |  |  |  |  |  |\n| CONTACT JO","cbCaiheyGHxtoIUs","https://ap.wps.com/l/cbCaiheyGHxtoIUs","pdf",236810,"English","# Incident Response & Recovery Procedures\n## Prepared Incident Response Forms\n## Communication Templates and Tabletop Exercises\n## Fraud Incident Response Template\n## Immediate Actions\n## Contact Jonah Bank\n## Contact Law Enforcement\n## Additional Corrective Actions","[{\"question\":\"What is the purpose of the incident response forms in the template?\",\"answer\":\"They help you respond quickly to a fraud incident and document the incident details while ensuring every aspect is handled in the most suitable order.\"},{\"question\":\"What immediate actions are listed in the template?\",\"answer\":\"Actions include locking user accounts, enforcing MFA, reviewing drafted/approved/processed transactions, cancelling unauthorized transactions, initiating stop payment on fraudulent checks, and calling Jonah Bank.\"},{\"question\":\"How does the template guide reporting and documentation beyond immediate response?\",\"answer\":\"It provides sections to contact Jonah Bank, contact law enforcement, record case details, and document additional corrective actions and monitoring changes.\"}]","Jonah Bank of Wyoming Fighting Fraud - Respond & Recover - Incident Response Template | PDF",1789232151]