[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-263008-105":53,"doc-detail-263008-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","job-profile-servicenow-developer","Job Profile - ServiceNow Developer","","ServiceNow Developer role focused on the end-to-end administration, development, and maintenance of the ServiceNow platform within Yarra Valley Water’s technology environment. The position delivers new features, customizes workflows, integrates external systems, and ensures platform health and operational efficiency through proactive monitoring, patching, and incident/problem resolution. Collaboration with cross-functional teams supports requirements analysis, testing, documentation, and training to uplift internal staff capability and maximize platform value.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/job-profile-servicenow-developer/263008/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/job-profile-servicenow-developer/263008.png","ImageObject",442,249,{"name":88,"@type":89},"Aurora","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-09","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the main responsibilities of the ServiceNow Developer?","Question",{"text":108,"@type":109},"The role covers ServiceNow development and integrations, platform administration and maintenance, incident and problem troubleshooting, requirements analysis, testing and quality assurance, documentation, and user training and support.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What key skills and experience are required for this role?",{"text":113,"@type":109},"Requirements include advanced ServiceNow administration and development, advanced JavaScript and scripting, strong knowledge of ServiceNow scripting components, and hands-on experience with modules such as ITSM, ITOM, ITAM, or HRSD.",{"name":115,"@type":106,"acceptedAnswer":116},"What certifications or training are mandatory or highly desirable?",{"text":117,"@type":109},"Mandatory items include ServiceNow System Administration Certification and ServiceNow Application Developer Certification, with highly desirable support from an ITIL certification and tertiary technology-related qualifications.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},263008,1791534087,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},4810365810221,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","1. JOB DETAILS  \nWAP (Admin ONLY):  \nPosition Title: ServiceNow Developer  \nTeam: Service Management and Systems Resilience  \nDivision: Corporate Transformation and Technology  \nGroup: Service Futures  \nReports to (Role Title): Head of Service Management and Systems Resilience  \nNumber of Direct Reports: N/A  \nBudget Mgt Accountability (Opex & Capex Amounts): N/A  \n2. WHAT DOES THIS JOB DO?  \nJob Purpose:  \nThis role is responsible for the overall administration, development, and maintenance of the ServiceNow platform within Yarra Valley Water (YVW)’s technology environment. The role involves implementing new features, customising workflows, integrating external systems, and maintaining overall system health. The individual will collaborate with crossfunctional teams to deliver solutions that enhance service delivery and ensure operational efficiency. The ServiceNow Developer will also be expected to uplift YVW’s internal staff competency on the ServiceNow platform and collaborate with the wider technical community both internal and external to fully leverage the platform’s capabilities.  \nResponsibilities (20 dot points or less):  \n• ServiceNow Development: Design, development, and implementation of ServiceNow applications, modules, and workflows tailored to business requirements and organisational needs. Develop integrations between ServiceNow and various other systems, ensuring seamless interoperability. Maintain a deep understanding of ServiceNow fundamentals, including configuration and scripting, to optimize platform functionality.  \n• Platform Administration and Maintenance: Regularly update and patch the ServiceNow platform to ensure its optimal performance. Proactively troubleshoot and resolve issues related to platform performance and functionality. Continuously monitor the health of the platform to pre-emptively identify and address potential problems.  \n• Incident and Problem Management: Troubleshoot and resolve issues reported by users, including configuration issues, process bugs, and integration failures. Collaborate with IT and other stakeholders to resolve incidents and implement permanent solutions to recurring problems. Ability to provide after-hours support as required.  \n• Requirements Analysis: Collaborate with stakeholders to collect and understand their requirements for the ServiceNow platform. Analyse existing processes and systems to identify opportunities for improvement and enhancement through ServiceNow solutions.  \n• Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the quality and reliability of ServiceNow applications. Conduct peer code reviews to uphold high standards of code quality and maintain best practices in development.  \n• Documentation: Document technical specifications, system architecture, and configurations for the ServiceNow platform. Create and maintain up-to-date documentation for all customisations and changes made, ensuring clarity and accessibility of information.  \n• Training and Support: Provide training and ongoing support to end-users on how to effectively use ServiceNow applications. Serve as a knowledgeable point of contact for any ServiceNow-related inquiries and issues.  \n• Collaboration and Communication: Work closely with process owners, stakeholders, and project teams to gather requirements, design solutions, and provide technical guidance. Participate in ServiceNow governance meetings and provide input on platform strategy and roadmap.  \n• Continuous Improvement: Stay current with ServiceNow capabilities, best practices, and industry trends. Propose and implement improvements to enhance system performance, usability, and functionality.  \n3A. WHAT KEY SKILLS OR EXPERIENCES ARE REQUIRED TO COMPLETE THIS JOB?  \n| Skill/ Experience | Level of Skill/ Experience\u003Cbr>i.e. Basic / intermediate/ Advanced | Years of Experience\u003Cbr>(optional) |\n| --- | --- | --- |\n| ServiceNow Administration and Development | Advanced | 3+ |\n| JavaScript and ","cbCaitczRtknhK0e","https://ap.wps.com/l/cbCaitczRtknhK0e","pdf",167461,"English","# Job Details\n## What does this job do?\n## What key skills or experiences are required?\n## What development builds the capability for this role?","[{\"question\":\"What are the main responsibilities of the ServiceNow Developer?\",\"answer\":\"The role covers ServiceNow development and integrations, platform administration and maintenance, incident and problem troubleshooting, requirements analysis, testing and quality assurance, documentation, and user training and support.\"},{\"question\":\"What key skills and experience are required for this role?\",\"answer\":\"Requirements include advanced ServiceNow administration and development, advanced JavaScript and scripting, strong knowledge of ServiceNow scripting components, and hands-on experience with modules such as ITSM, ITOM, ITAM, or HRSD.\"},{\"question\":\"What certifications or training are mandatory or highly desirable?\",\"answer\":\"Mandatory items include ServiceNow System Administration Certification and ServiceNow Application Developer Certification, with highly desirable support from an ITIL certification and tertiary technology-related qualifications.\"}]","Job Profile - ServiceNow Developer | PDF",1789366349]