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|\n| Department |  |\n| Purpose | The Patient Services Representative (PSR) is responsible for patient registration, scheduling, answering incoming telephone calls, taking messages, making patient reminder calls and performing other duties normally associated with this position. |\n| Essential Duties and Responsibilities | 􀁸 Services as a patient experience champion and patient advocate\u003Cbr>􀁸 Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.\u003Cbr>􀁸 Responsible for patient check-in, registration, and check-out.\u003Cbr>􀁸 Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.\u003Cbr>􀁸 Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.\u003Cbr>􀁸 Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.\u003Cbr>􀁸 Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.\u003Cbr>􀁸 Assists patients with changing their primary care provider if applicable.\u003Cbr>􀁸 Is proficient working with the sliding scale program and enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.\u003Cbr>􀁸 Collects and processes payment due for visit (co-pays and outstanding balances) and complete the daily cash reconciliation process.\u003Cbr>􀁸 Schedules patient appointments in accordance with criteria established by Promise Healthcare\u003Cbr>􀁸 Performs appointment reminder calls and no-show calls and/or monitors the electronic reminder system\u003Cbr>􀁸 Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member. |\n\n\n|  | 􀁸 Communicates and coordinates with providers and/or clinical staff to ensure timely patient care.\u003Cbr>􀁸 Records and relays messages to the appropriate staff member.\u003Cbr>􀁸 Performs other duties as assigned |\n| --- | --- |\n| Min. Qualifications | 􀁸 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.\u003Cbr>􀁸 Excellent interpersonal skills\u003Cbr>􀁸 Excellent computer, verbal and written skills |\n| Physical Demands | 􀁸 Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.) |\n| Competencies | 􀁸 Comfortable with technology including electronic health records\u003Cbr>􀁸 Good interpersonal, organizational, and time management skills\u003Cbr>􀁸 Familiarity and ability to work with diversity of cultural/socio-economic backgrounds\u003Cbr>􀁸 Demonstrate integrity, professionalism, and superior customer service skills while working in a fast paced environment\u003Cbr>􀁸 Above average mathematical abilities\u003Cbr>􀁸 Above average proficiency in use of telephone, computer, calculator and photocopier\u003Cbr>􀁸 Interest in working with a high level of contact with other people\u003Cbr>􀁸 Ability to speak and write fluently in English and Spanish\u003Cbr>􀁸 Ability to maintain confidentiality |\n| Education/Experience Requirements | 􀁸 High School Diploma required; college preferred\u003Cbr>􀁸 One to two years’ experience working in healthcare setting strongly preferred |\n| Language Skills | Bilingual (Spanish) language strongly preferred. |\n\nI have read this job description and received copies of this job description and understand the responsibilities and requirements of this position. I acknowledge that I will perform due diligence to ","cbCaikC5LIV2H7dC","https://ap.wps.com/l/cbCaikC5LIV2H7dC","pdf",365148,"English","# Purpose\n## Essential duties and responsibilities\n## Minimum qualifications\n## Physical demands\n## Competencies\n## Education/experience requirements\n## Language skills\n## Acknowledgment and signatures","[{\"question\":\"What are the primary responsibilities of the Patient Services Representative (PSR)?\",\"answer\":\"The PSR manages patient registration, scheduling, answers incoming calls, takes messages, and makes reminder calls, along with related duties for the position.\"},{\"question\":\"How does the PSR handle insurance and documentation during patient visits?\",\"answer\":\"The PSR obtains and verifies patient demographic and insurance information, confirms insurance eligibility, explains registration forms, collects required consents and acknowledgements, and enters accurate details into the electronic health record.\"},{\"question\":\"What qualifications and skills are required for this role?\",\"answer\":\"The role requires excellent interpersonal skills and strong computer, verbal, and written skills, with comfort using electronic health records, ability to work with diverse backgrounds, and proficiency in phone, computer, calculator, and photocopier use.\"}]","Job Description - Patient Services Representative | PDF",1789363061]