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Modern operations, support, and business teams now must come together to deliver great digital service experiences. Yet, traditional service management is full of rigid systems and processes that prevent the cross-team collaboration needed for modern enterprises.  \nOrganizations need “autonomy with alignment” – a balance between running fast and working the way they want while maintaining visibility and connection to the teams around them.  \nJira Service Management puts all service teams together on the same platform, accelerating the flow of work between Development and IT Operations while empowering business teams to adopt a service-oriented mindset and deliver exceptional experiences for employees and customers.  \nDELIVER VALUE FAST  \nInstead of complex and costly to deploy tools, Jira Service Management enables organizations to get started fast and scale with a shorter implementation schedule, transparent pricing, and a powerful yet easy-to-use platform.  \nACCELERATE DEVELOPMENT AND OPERATIONS  \nTraditional service management tools reinforce siloes between teams. Jira Service Management unites Development and IT Operations teams on a single platform, enabling collaboration, visibility, and flow of the work.  \nEMPOWER ALL SERVICE TEAMS  \nTraditional tools make it difficult and costly for teams outside of IT to deliver service with urgency and speed. With Jira Service Management, easily extend service management to all teams with intuitive workflows and the ability to work autonomously.  \n“  \nWe chose Jira  \nService Management to deliver a future-proof service management experience we can grow with.  \nJOHANNES SIEBZEHNRÜBL  \nCOO, MultiCloud and Infrastructure at Arvato Systems  \n“  \nJira Service Management supports our processes so we all work in the same tool, in the same way. Now we have a single place of truth...which provides us with abetter overview and a common understanding throughout the organization.  \nMARIE BJØRKE  \nHead of IT Service Management at ISS World A/G  \nUnlocking high-velocity teams  \nJira Service Management is Atlassian’s IT Service Management (ITSM) solution. Built on the same foundation as Jira Software, it addresses core ITIL use cases, as well as business-centric use cases, known as Enterprise Service Management (ESM). Teams use Jira Service Management to centralize and respond to service requests, respond to incidents, streamline changes, collect and maintain knowledge, manage assets and configuration items, and more.  \nUnlike traditional service management solutions, Jira Service Management connects teams across Development, IT Operations, and the broader business on a single platform. In doing so, Jira Service Management unlocks high-velocity teams by accelerating the flow of work, providing faster time to value, and enabling agility and collaboration to respond to changes and deliver great service experiences.  \n45,000 customers trust Jira Service Management  \nLeader in the 2022 Gartner® Magic Quadrant for IT Service Management Platforms  \nLeader in The Forrester Wave: Enterprise Service Management, Q4 2021  \nKEY PRODUCT AREAS  \n• Service Request Management  \n• Incident Management  \n• Problem Management  \n• Change Management  \n• Asset & Configuration Management  \n• Knowledge Management  \n• Enterprise Service Management  \n• Analytics & Reporting  \nKEY BENEFITS  \n Single, unified platform for development, IT, and business teams  \n Easily extend service management to teams beyond IT  \n Fast time to value and high return on investment with aright-sized approach  \n Improved user experience through modern UI and practices  \n Intuitive implementation and automated upgrades  \n Unified view of work through integrations with Atlassian portfolio and third party tool","cbCail3T25o2g3f6","https://ap.wps.com/l/cbCail3T25o2g3f6","pdf",2987892,6,"English","# Jira Service Management Solution Brief\n## Deliver value fast\n## Accelerate development and operations\n## Empower all service teams\n## Key product areas\n## Key benefits\n## General service management\n## Incident and problem management\n## Asset and service configuration management\n## Change management\n## Knowledge management\n## Enterprise service management\n## Security and controls","[{\"question\":\"What problem does Jira Service Management aim to solve?\",\"answer\":\"It addresses traditional service management’s rigid systems and silos that block cross-team collaboration needed for modern digital enterprises.\"},{\"question\":\"How does Jira Service Management help teams move faster?\",\"answer\":\"It enables a quicker start and scaling with a shorter implementation schedule, transparent pricing, and a unified platform that accelerates the flow of work.\"},{\"question\":\"Which main service management functions are included?\",\"answer\":\"It includes service request management, incident management, problem management, change management, asset and configuration management, knowledge management, enterprise service management, and analytics and reporting.\"}]","Jira Service Management Solution Brief - Transform your company with high-velocity service management | PDF",1789254725]