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Open Public Workshop  \n“Strategic management of ICT Accessibility for an Inclusive Digital  \nTransformation”  \n16 April 2024  \nAccessibility requirements are transversal  \nEveryone is in scope of regulations, and everyone benefits when we do Accessibility well  \nEmployees  \nCompliance:  \nNon-Discrimination at work laws  \nPublic sector  \nDirective (EU) 2016/2102 Accessibility of websites & mobile Apps of public sector bodies  \n| Entities with Public participation Banks, Hospitals, Government bodies, Transport, TV, Service sector… |  |\n| --- | --- |\n| WAD (2102) Section 508 (1998) | ADA (1990) ACA (2019) EAA (2022) |\n\nPrivate companies  \nEEA: Diretive (EU) 2019/882 Accessibility requirements for products and services  \nRegional & Local Action Plans, Laws & Regulations on Disability & Accessibility  \nIndustry specific Accessibility Laws & Regulations (Broadcast, Banking, Travel…)  \nNational Action Plans Laws & Regulations on Disability & Accessibility (To implement CPRD)  \nUN CPRD (Convention of the Rights of Persons with Disabilities)  \n2 | 08 December 2023 | Accessibility Advisory-Customer Presentation| © Atos  \nFocus on othe EU Directives referencing Accessibility  \n• Digital Markets Act (“gatekeepers”: Amazon, Apple, Google, Meta, Booking, Alibaba, etc.): reference to the EAA and the Audiovisual Media Services Directive (Directive (EU) 2018/1808), but not to the CRPD…  \n• Artificial Intelligence Directive: includes obligation for high-risk AI to mandatory accessibility requirements.  \n3 | 08 December 2023 | Accessibility Advisory-Customer Presentation| © Atos  \n…and other critical ones that don’t  \n• Digital Services Act: no mandatory accessibility obligations for digital services but voluntary “codes of conduct” for providers.  \n• The (Ammended) Payment Service Providers Directive (PSD2): sets security requirements for bank operations (payments, access to accounts online or via apps), i.e. Strong Customer Authentication (SCA) requiring two authentication factors may pose challenges:  \n• be difficult to understand or be executed by individuals with impairments, e.g. QR code-based functionalities, required SCA actions taking too long for people with cognitive impairments, etc.  \n• performing the SCA process requires in most cases possession of a smartpho  \n4 | 08 December 2023 | Accessibility Advisory-Customer Presentation| © Atos  \nMeanwhile, the EAA:  \n• Applies to the following services:  \n• electronic communications services (except for certain transmission services);  \n• services providing access to audio-visual media services;  \n• websites; mobile device-based services including mobile applications; electronic tickets and electronic ticketing services, etc.  \n• interactive self-service terminals for all passenger transport services;  \n• consumer banking services; and ecommerce services.  \n• Estalishes that “providers of consumer banking services and e-commerce services have additional obligations which include providing consumers with \"dentification methods, electronic signatures, and payment services which are perceivable, operable, understandable and robust“  \n• …but neither the DSA nor the PSD2 makes any reference to the EEA  \n5 | 08 December 2023 | Accessibility Advisory-Customer Presentation| © Atos  \nWhat are the key challenges and opportunities in fostering a culture of digital  \ninclusivity within organizations?  \nHow can these challenges be effectively addressed through strategic planning  \nand implementation?  \n6 | 08 December 2023 | Accessibility Advisory-Customer Presentation| © Atos  \nChallenges in Awareness and Training  \n• One challenge lies in raising awareness and providing comprehensive training on digital inclusivity.  \n• Organizations can address this by developing tailored training programs, fostering a culture of empathy, and ensuring that employees understand the importance of digital inclusivity.  \n7 | 08 December 2023 | Accessibility Advisory-Customer Presentation| © Atos  \nOpportunities in","cbCail1bod4oCKOa","https://ap.wps.com/l/cbCail1bod4oCKOa","pdf",175956,10,"English","# ITU-D Open Public Workshop\n## Accessibility requirements across sectors\n## Key EU and international regulatory frameworks\n## Main challenges and opportunities for digital inclusivity\n## Strategic planning for inclusivity","[{\"question\":\"Accessibility requirements在本次工作坊中如何被定位？\",\"answer\":\"材料强调可访问性要求是横向贯穿的，所有主体都在监管范围内，并且当组织做好可访问性时每个人都会受益。\"},{\"question\":\"哪些主要法规或框架在内容中被重点提到？\",\"answer\":\"内容提到与公共部门网站和移动应用可访问性相关的EU指令、产品与服务可访问性要求、以及UN CRPD；同时也讨论了与数字市场、AI、数字服务和支付服务相关的指向性要求与差异。\"},{\"question\":\"组织如何推动数字包容文化并应对挑战？\",\"answer\":\"材料建议通过提升意识与提供定制化培训、建立同理文化，并用创新与协作带来机会；同时制定清晰的可访问性路线图、设定可衡量目标、并将包容性融入核心价值进行战略规划。\"}]","ITU-D Open Public Workshop - Strategic management of ICT Accessibility for an Inclusive Digital Transformation - Key content overview | PDF",1789239873]