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Schedule Template  \nBasic Service Level Agreement Template Basic Work Instruction Template Log Template  \nMeeting Agenda Template Initial Board Meeting Meeting Agenda Template Second Board Meeting Meeting Minutes template Initial Board Meeting Meeting Minutes Template Second Board Meeting Project Plan Template  \nSMS Basic Meeting Agenda Template SMS Contact List  \nSMS Contact Map  \nSMS Procedure Template  \nSMS Process RACI Template  \nSMS Process Template  \nSMS 2 – Project Tools  \nSMS Gap Analysis and Audit Checklist Tool (excel)  \nSMS Gap Analysis and Audit Checklist Tool (word) SMS Overview  \nSMS Project Implementation Plan  \nSMS 3 – Concepts and Terms  \nSMS DOC 3.1 Glossary  \nSMS 4 – SMS General  \nSMS 40 General  \n- SMS 40.01 Scope and Definition Applicability Guidance  \n- SMS DOC 40.1 Service Management Policy  \n- SMS DOC 40.2 CSI Policy  \n- SMS DOC 40.3 Change Management Policy  \n- SMS DOC 40.4 Information Security Policy SMS 41 Management Responsibility  \n- SMS 41.0A Management Responsibility Guidance  \n- SMS REC 41.1 Asset Register  \n- SMS REC 41.2 Risk Register  \nSMS 42 Governance of Processes operated by other parties  \n- SMS 42.0A Governance of Processes Guidance SMS 43 Documentation Management  \n- SMS DOC 43.1 Document Control Procedure  \nDocument Control  \nITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit List of Contents  \nIssue No:  \nIssue Date: OCT 2011  \nPage: 2 of 5  \nReference: DOC  \n- SMS DOC 43.2 Control of Records Procedure  \n- SMS DOC 43.3 Retention of Records Procedure  \n- SMS REC 43.1 Documentation Register SMS 44 Resource Management  \n- SMS 44.0A Guidance on Resource Management SMS 45 Establish and Improve the SMS  \n- SMS REC 45.1 Service Management Plan Template  \n- SMS REC 45.2 CSI Register  \n- SMS 45A Plan and Set Up the SMS  \nSMS DOC 45A.1 Plan and Set Up the SMS Process  \nSMS DOC 45A.2 Plan and Set Up the SMS RACI  \nSMS DOC 45A.3 Plan and Set Up the SMS Procedure  \n- SMS 45B Implement and 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