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The charter defines sponsors, project scope, organizational boundaries, and objectives focused on controlling the change lifecycle while minimizing disruption. It specifies benefits such as improved governance, reduced failed or conflicting changes, better stakeholder awareness, and optimized business risk. It also details an approach using a project team and ServiceNow PPM.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/itsm-change-management-project-charter-wright-state-university-cats/242347/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/itsm-change-management-project-charter-wright-state-university-cats/242347.png","ImageObject",442,249,{"name":88,"@type":89},"Sophia Brooks","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-25","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of this ITSM Change Management project charter?","Question",{"text":109,"@type":110},"To implement change management processes for IT services managed by CaTS, ensuring changes are controlled across their lifecycle with minimal disruption.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What is included in the project scope versus excluded?",{"text":114,"@type":110},"The scope covers high-level CaTS change management processes and role definitions. It excludes specific low-level work procedures for completing individual change tasks.",{"name":116,"@type":107,"acceptedAnswer":117},"How will authorized changes be managed and recorded?",{"text":118,"@type":110},"The project will use ServiceNow to record, authorize, and manage all changes, supported by standardized definitions and a change process.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},242347,1789994869,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":76},962084925636,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","ITSM-Change Management Project Charter  \nWright State University  \nComputing and Telecommunications Services (CaTS)  \nTable of Contents  \n1.1 Project Sponsors ................................................................................................. 3  \n1.2 Project Definition ............................................................................................... 3  \n1.3 Project Scope ...................................................................................................... 3  \n1.4 Organizational Scope .......................................................................................... 3  \n1.5 Project Objectives .............................................................................................. 4  \n1.6 Project Benefits .................................................................................................. 4  \n1.7 Project Approach ................................................................................................ 4  \n1.8 Project Deliverables............................................................................................ 4  \n1.9 Project Constraints ............................................................................................. 5  \n1.10 Project Risks ....................................................................................................... 6  \n1.11 Project Resources ............................................................................................... 6  \n1.12 Project Measures of Success .............................................................................. 7  \n1.13 Project Assumptions ........................................................................................... 7  \n1.14 Time Scope ......................................................................................................... 8  \n1.15 Project Charter Acceptance ................................................................................ 9  \n1.1 Project Sponsors  \n\n| Sponsor | Representing | Contact Information |\n| --- | --- | --- |\n| Craig Woolley | CIO | x4008 |\n| Michael Natale | CISO | x3910 |\n| Larry Fox | CaTS-Technical Services | x4009 |\n| Michael Stankas | CaTS – Information Services | x4005 |\n| Kenny Coon | CaTS – Client Services | x4822 |\n\n1.2 Project Definition  \nImplement Change Management processes for IT services managed by CaTS.  \nChange Management (ITILv3, ST, page 306) is defined as,“the addition, modification or removal of anything that could have an effect on IT services. The scope should include changes to all architectures, processes, tools, metrics, and documentation, as well as changes to IT services and other configuration items”.  \n1.3 Project Scope  \n\n| Within the scope of this project: | Outside of the scope of this project: |\n| --- | --- |\n| High level processes to be implemented for CaTS Change Management.\u003Cbr>Defining specific roles and responsibilities within the Change Management processes. | Specific, low level work procedures for completing individual change tasks. |\n\n1.4 Organizational Scope  \n\n| Within the scope of this project: | Outside of the scope of this project: |\n| --- | --- |\n| All changes conducted by CaTS.\u003Cbr>The addition of services or configuration items into the production environment.\u003Cbr>The modification of existing services or configuration items currently in the production environment.\u003Cbr>The retirement/deprecation of services or configuration items currently in the production environment. | Changes conducted by non-CaTS organizational units. |\n\n1.5 Project Objectives  \n• To control the lifecycle of all changes while minimizing disruption of IT services.  \n• Ensure that all changes are recorded, evaluated, and authorized.  \n• Ensure that all authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a consistent manner.  \n• Ensure that all changes to configuration items are recorded.  \n• Optimize business risk.  \n1.6 Project Benefits  \n• Protecting","cbCaijZ09SIbSTEh","https://ap.wps.com/l/cbCaijZ09SIbSTEh","pdf",184362,9,"English","# Project Sponsors\n# Project Definition\n# Project Scope\n# Organizational Scope\n# Project Objectives\n# Project Benefits\n# Project Approach\n# Project Deliverables\n# Project Constraints\n# Project Risks\n# Project Resources\n# Project Measures of Success\n# Project Assumptions\n# Time Scope\n# Project Charter Acceptance","[{\"question\":\"What is the purpose of this ITSM Change Management project charter?\",\"answer\":\"To implement change management processes for IT services managed by CaTS, ensuring changes are controlled across their lifecycle with minimal disruption.\"},{\"question\":\"What is included in the project scope versus excluded?\",\"answer\":\"The scope covers high-level CaTS change management processes and role definitions. It excludes specific low-level work procedures for completing individual change tasks.\"},{\"question\":\"How will authorized changes be managed and recorded?\",\"answer\":\"The project will use ServiceNow to record, authorize, and manage all changes, supported by standardized definitions and a change process.\"}]","ITSM-Change Management Project Charter - Wright State University CaTS | PDF",1789189479]