[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-259439-105":53,"doc-detail-259439-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","its-help-desk-student-technician-job-description","ITS Help Desk Student Technician Job Description","","Student technicians support campus technology operations by handling Help Desk communications and assisting students, faculty, staff, alumni members, and visitors through email, phone, and in-person service. Responsibilities include managing and maintaining service request tickets, troubleshooting hardware and software across computer systems, registering devices to the university network, and providing password and login support. The role also covers assistance with shared devices such as computers, copiers, podiums, and printers, plus installations, upgrades, and occasional manual and safety tasks like operating a golf cart and ladder work. 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Running the Help Desk involves a team of student technicians to field emails, phone calls, and in-person visits, answering questions on all matter of technologies. Previous technology experience is preferred, but not required.  \nDuties & Responsibilities:  \n• Provide technical assistance to students, faculty, staff, abbey members, and visitors.  \n• Answer department phones promptly in a professional manner and greet in-person patrons.  \n• Sort and maintain service request tickets.  \n• Troubleshoot hardware and software issues on a variety of computer systems.  \n• Register devices to use the university’s network.  \n• Provide password and login assistance for users.  \n• Provide assistance with computers, copiers, podiums, and other resources and devices.  \n• Stock campus printers with paper and toner and troubleshoot issues.  \n• Other miscellaneous technology-related tasks.  \n• Technicians perform hard drive replacements, software installations, upgrades, and much more.  \n• Technicians may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.  \nCompetencies & Qualifications:  \n• Must be respectful, dependable, honest, and discreet.  \n• Must have a high degree of personal integrity.  \n• Must be comfortable as an independent learner.  \n• Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude.  \n• Must have accurate spelling and grammar, and the ability to communicate well in written form.  \nCompensation is set at minimum wage. Student Technicians may work no more than twenty hours per week. The ITS Help Desk is open [from 8:00 a.m. to 5:00](from 8:00 a.m. to 5:00) p. m. Monday through Friday.","cbCaif9KWXyaBb0U","https://ap.wps.com/l/cbCaif9KWXyaBb0U","pdf",65764,"English","# Duties & Responsibilities\n## Competencies & Qualifications","[{\"question\":\"What does a student technician do at the ITS Help Desk?\",\"answer\":\"Student technicians field emails, phone calls, and in-person visits and answer technology questions. They also help keep campus systems running smoothly through technical support and troubleshooting.\"},{\"question\":\"What are the core duties listed in the job description?\",\"answer\":\"The duties include providing technical assistance, answering department phones, sorting and maintaining service request tickets, troubleshooting hardware and software, registering devices to the university network, and supporting passwords and logins.\"},{\"question\":\"What qualifications and work limits apply to this role?\",\"answer\":\"The role requires respect, dependability, integrity, clear communication, and strong written skills. Compensation is minimum wage, and student technicians may work no more than 20 hours per week.\"}]","ITS Help Desk Student Technician Job Description | PDF",1789332910]