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We specialise in Managed IT Support, Communications, Cyber Security and Microsoft 365.  \nOur team follow‘The MCS Way’framework to ensure we’re consistently delivering outstanding service, which compromises of:  \nMODERNISE COLLABORATE SCALE  \nHelping businesses break free from outdated technology, by implementing modern systems that drive efficiency, reliability, and innovation.  \nYou won't be left in the dark with your IT. We'll provide clear, transparent IT support and solutions that empower your teams to work smarter and more cohesively.  \nDesigning IT systems built for growth, ensuring your business can adapt and thrive as your needs evolve.  \nOur team are always on the lookout to improve the way we work, researching the latest trends, systems and updating processes to ensure we’re ahead of the game.  \nOur team work closely together, and with our clients, to ensure we’re all on the same page, working towards the best solutions for the businesses we support.  \nOur team work effectively, prioritising quality and service during times of high pressure, while utilising flexible processes and resources.  \nBRAND  \nOur brand values reflect our approach to work, collaboration, and how we represent ourselves. We evaluate our progress based on these values to support our growth.  \nCommitment  \nHaving the best interest of the business in mind and being engaged in the workplace at all  \ntimes.  \nPositive attitude  \nShowing up everyday aiming to do your best, and willing to improve and develop yourself.  \nProfessionalism  \nConduct ourselves with high standards, excellence and integrity at all times.  \nConnected values: Loyalty. Trust.  \nReliability.  \nConnected values: Willing. Helpful.  \nForward-thinking.  \nConnected values: Insightful. Knowledgeable. Coachable.  \nAccountable Team player  \nOwning mistakes and being responsible for your own workload.  \nBeing supportive, collaborative, and respectful to colleagues at all times.  \nConnected values: Work ethic. Hard-working. Responsible.  \nConnected values: Leader. Collaborative. Communication.  \nGo the extra mile  \nProviding a high level of dedication and service to both clients and colleagues.  \nConnected values: Persistent. Innovative. Quality focused.  \nOUR VISION FOR THE FUTURE  \nAt MCS Group, we’re building more than an IT company. We’re creating a high-performing, award-winning and forward-thinking environment where talented people can grow, innovate, and make a real impact.  \n- Team growth: We're steadily expanding, with plans to grow beyond 40 people, creating new opportunities across all areas of the business.  \n- Personal development: We actively invest in our people, offering clear progression routes, ongoing training, and a culture that supports continuous improvement.  \n- High-quality clients: We work with ambitious, growth-focused organisations who value strategic IT, allowing our team to do meaningful work that drives real outcomes.  \n- Leadership: We’re ambitious, supportive, and hands-on leaders. We believe in giving people autonomy, trust, and the tools to succeed, all within a positive, team-first culture.  \nWHAT IS IT LIKE TO WORK AT MCS GROUP?  \n“The team ethos at MCS is a core part of the culture here. Everyone has one focus in mind which is doing the best we can for our customers and pull together when required to overcome any challenges. MCS continues to mature with our customers, opening the door to unlimited opportunities.”  \nPeter, Technical Manager  \nTime at MCS: 10 years  \n“I've been at MCS for over 9 years, continually learning and tackling new challenges. E","cbCaihbeXMI51UB5","https://ap.wps.com/l/cbCaihbeXMI51UB5","pdf",757545,7,"English","# IT Technician Job Description\n## Role Summary\n## Key Responsibilities\n## Who Are MCS Group?\n## Brand Values and Our Vision for the Future\n## What Is It Like to Work at MCS Group?","[{\"question\":\"What are the core responsibilities of the IT Technician role?\",\"answer\":\"Act as first-line support for service desk tickets, troubleshoot and resolve issues across server, desktop, network, and Microsoft 365, and keep clients informed throughout the ticket lifecycle.\"},{\"question\":\"How does escalation work in this role?\",\"answer\":\"Unresolved issues are escalated to 2nd and 3rd line engineers when required, ensuring continuity of support and appropriate technical coverage.\"},{\"question\":\"What support and growth culture does MCS Group highlight for employees?\",\"answer\":\"MCS Group emphasizes teamwork, continuous improvement, ongoing training, clear progression routes, and investing in employee development within a positive, team-first culture.\"}]","IT Technician Job Description - Key Responsibilities and Company Overview | PDF",1789328873]