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The team helps clients modernize with secure, robust technology, migrating email and collaboration to cloud solutions such as Microsoft Azure, Office 365, and Google Workspace. Responsibilities span system administration and client support via help desk, monitoring tickets, troubleshooting on-site, server maintenance, and cloud management, plus consulting, training, quarterly cohort meetings, and yearly tech assessments. 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It also ensures clients can effectively utilize technology to support their missions.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the primary duties of the role?",{"text":113,"@type":109},"The duties are split into system administration/client support (~50%), consulting and training (~40%), and client retention/program administration (~10%). This includes help desk support, ticket monitoring, troubleshooting, virtual server and device setup, cloud management, data migration, client training materials, quarterly cohort meetings, and yearly tech assessments.",{"name":115,"@type":106,"acceptedAnswer":116},"What does the compensation and work arrangement include?",{"text":117,"@type":109},"The position is full-time and non-exempt with access to a comprehensive benefits package and a stated salary of $45,000. 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Flourishing nonprofits. Vibrant communities.  \nPurpose of Position  \nThe IT Systems Administrator & Consultant is part of NEW’s comprehensive set of programs, services and support to nonprofit organizations in Southeast Michigan. The technology team provides managed IT services and consulting for small to mid-size nonprofits. We are guiding our clients on a modernization journey to provide more robust, secure, and state of t he art IT solutions. We are migrating them to cloud-based solutions like Microsoft Azure, Office 365 and Google Workspace.  \nAlong with migrating data and updating technology, our role is to ensure that our clients can effectively utilize technology. Whether it is through individualized support via our help desk or leading group learning sessions, we are focused on enabling our clients to master technology that enables them to deliver on their mission.  \nAs a member of this team you will be working directly with an assigned group of nonprofits to manage their technology needs and planning. You’ll work closely with three other system administrators/consultants and two Co-directors in the ongoing support of our clients.  \nOur client base is made up of diverse people with varying IT knowledge. You’ll thrive in this role if you’re a patient, friendly, caring, and down to earth person. Our goal is to help people use technology in ways that enable them meeting their missions and visions.  \nCompensation  \nThis is a full-time, non-exempt position that includes access to a comprehensive benefits package, including medical and dental healthcare, a SIMPLE IRA match, and flexible time off, as well as an amazing team of colleagues. The salary for this position is $45,000.00.  \nTeam members can expect 40-45 hours/week including some non-traditional hours and some weekends.  \nOrganizational Relationships  \nThis position reports to the Co-Directors of t he IT department.  \nPrimary Duties  \nThe IT Systems Administrator & Consultant will support NEW in the following ways:  \nSystem Administration/Client Support (~50%)  \n● Build and maintain positive relationships with our clients and colleagues.  \n● Work closely with point of contact for tech issues and permissions.  \n● Respond, troubleshoot, and resolve support requests from clients via phone, email, and screen sharing.  \n● Respond, troubleshoot, and resolve tickets generated by monitoring systems.  \n● Perform on-site troubleshooting and resolution of IT issues.  \n● Monitor, prioritize, and update support tickets in our Helpdesk software.  \n● Setup and deploy virtual servers, desktops, laptops, and other devices during new client installations.  \n● Migrate existing data from email clients and legacy email systems to Google Apps and Microsoft Office 365.  \n● Manage Cloud systems for email, file sharing, and virtual servers.  \n● Create and maintain an inventory of workstations, laptops, and servers.  \n● Complete Monthly and yearly server maintenance, including backup management of data.  \n● Schedule onsite appointments on an as needed basis.  \nConsulting and Training (~40%)  \n● Provide trusted guidance and technology planning to nonprofit clients.  \n● Develop training materials for end-users to increase internal competencies and understanding of client IT systems.  \n● Meet with each client in your cohort quarterly.  \n● Conduct yearly tech assessments and inventory of client sites.  \nClient Retention and Program Administration (~10%)  \n● Foster strong relationships with organizational leaders.  \n● Communicate any client leadership transitions as needed to Directors.  \n● Catalog recurring client issues.  \n● Create monthly status reports of clients issues and status of servers, where applicable.  \n● Update Zendesk with organizational information in","cbCaiueCvpH22nNj","https://ap.wps.com/l/cbCaiueCvpH22nNj","pdf",66547,6,"English","# Purpose of Position\n## System Administration/Client Support\n## Consulting and Training\n## Client Retention and Program Administration\n# Compensation\n# Organizational Relationships\n# Position criteria\n## Work Environment & Physical Demands\n## Education & Training","[{\"question\":\"What is the purpose of the IT Systems Administrator \\u0026 Consultant position?\",\"answer\":\"The role provides managed IT services and consulting to nonprofit organizations, guiding clients through modernization to deliver more robust, secure, and up-to-date IT solutions, including cloud migration. It also ensures clients can effectively utilize technology to support their missions.\"},{\"question\":\"What are the primary duties of the role?\",\"answer\":\"The duties are split into system administration/client support (~50%), consulting and training (~40%), and client retention/program administration (~10%). This includes help desk support, ticket monitoring, troubleshooting, virtual server and device setup, cloud management, data migration, client training materials, quarterly cohort meetings, and yearly tech assessments.\"},{\"question\":\"What does the compensation and work arrangement include?\",\"answer\":\"The position is full-time and non-exempt with access to a comprehensive benefits package and a stated salary of $45,000. It includes 40–45 hours per week, a hybrid schedule (remote, Ann Arbor office, and onsite at client locations), travel within about a 1-hour radius, and after-hours on-call support one week out of every six.\"}]","IT Systems Administrator & Consultant Job Description - July 2021 - Full-time role | PDF",1789319028]