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Duties also include device deployment and inventory, assisting with district servers, cloud services, and learning platforms, maintaining accurate support records, and delivering staff training. Legal and ethical obligations cover FERPA confidentiality and prompt reporting of cybersecurity and policy violations.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/it-support-specialist-job-description-amended/259441/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/it-support-specialist-job-description-amended/259441.png","ImageObject",442,249,{"name":42,"@type":43},"Ben Jamin","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-25","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",15,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What technologies and devices does the IT Support Specialist need experience with?","Question",{"text":63,"@type":64},"The position requires experience troubleshooting Windows, ChromeOS, and/or macOS devices, plus supporting desktops, laptops, Chromebooks, tablets, printers, and peripheral hardware.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What are the core performance responsibilities?",{"text":68,"@type":64},"Key responsibilities include installing and maintaining district technology, providing first- and second-line support to staff and students, assisting with device deployment and inventory, supporting classroom technology, and maintaining wired and wireless connectivity.",{"name":70,"@type":61,"acceptedAnswer":71},"What legal and ethical duties apply to the role?",{"text":72,"@type":64},"The specialist must maintain confidentiality under FERPA and privacy regulations, demonstrate ethical conduct with students and families, and promptly report suspected cybersecurity incidents, data breaches, or technology misuse to supervisors.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},259441,1790309867,{"code":4,"msg":82,"data":83},"success",{"doc_id":79,"user_id":84,"nickname":42,"user_avatar":85,"doc_module":22,"category_id":86,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":87,"file_id":88,"file_url":89,"file_type":90,"file_size":91,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":92,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":93,"faqs":94,"seo_title":95,"seo_description":12,"update_tm":96,"read_time":22},2336478466772,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2",18,"Hermon School Department  \nJOB DESCRIPTION  \nTitle: IT Support Specialist Qualifications:  \n1. High School Diploma or equivalent  \n2. Experience providing technical support in a business, educational, or enterprise environment.  \n3. Experience troubleshooting Windows, ChromeOS, and/or macOS devices.  \n4. Experience supporting hardware, software, printers, and peripheral devices.  \n5. Valid Driver’s License  \n6. Ability to travel between all district schools, facilities, and the district office as required. Reports To: Director of Information Technology  \nJob Goal: Support the district's educational mission by providing technical expertise, troubleshooting assistance, and technology solutions that enhance student learning and staff performance.  \nPerformance Responsibilities:  \n1. Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and other district technology.  \n2. Provide first-line and second-line technical support for staff, students, and administrators.  \n3. Assist with device deployment, inventory management, and lifecycle replacement programs.  \n4. Support classroom technology including interactive displays, projectors, document cameras, and audio systems.  \n5. Assist with maintaining wired and wireless network connectivity.  \n6. Participate in testing and evaluation of new technologies.  \n7. Create instructional materials and quick-reference guides.  \n8. Provide technology training for staff as needed.  \n9. Maintain accurate records of support requests, resolutions, and equipment inventory.  \n10. Support district servers, cloud services, and educational technology platforms.  \n11. Performs other duties as assigned by the IT Director/Building Administrator.  \nLegal and Ethical Duties  \n1. Maintains the confidentiality of student, employee, and district information in accordance with FERPA, state laws, district policies, and other applicable privacy regulations  \n2. Demonstrates ethical and professional conduct in all interactions with students, staff, families, vendors, and community members.  \n3. Reports suspected cybersecurity incidents, data breaches, misuse of technology resources, or violations of district policy promptly to appropriate supervisors.  \nTo perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The responsibilities are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  \nTerms of Employment: As specified in contract  \nEvaluation: Performance of this job will be evaluated in accordance with this document, and the Director of Information Technology  \nApproved by: Hermon School Committee  Date: ~~06/08/26~~   \nReviewed and agreed to by:   Date:","cbCaim68JKvUbtmq","https://ap.wps.com/l/cbCaim68JKvUbtmq","pdf",159119,"English","# Job Overview\n## Title and Reporting Line\n## Job Goal\n# Performance Responsibilities\n## Technical Support and Maintenance\n## Deployment, Inventory, and Classroom Tech\n## Network, Testing, and Records\n## Server and Cloud Support\n# Legal and Ethical Duties\n## Confidentiality and Privacy\n## Ethics and Cybersecurity Reporting\n# Employment and Evaluation","[{\"question\":\"What technologies and devices does the IT Support Specialist need experience with?\",\"answer\":\"The position requires experience troubleshooting Windows, ChromeOS, and/or macOS devices, plus supporting desktops, laptops, Chromebooks, tablets, printers, and peripheral hardware.\"},{\"question\":\"What are the core performance responsibilities?\",\"answer\":\"Key responsibilities include installing and maintaining district technology, providing first- and second-line support to staff and students, assisting with device deployment and inventory, supporting classroom technology, and maintaining wired and wireless connectivity.\"},{\"question\":\"What legal and ethical duties apply to the role?\",\"answer\":\"The specialist must maintain confidentiality under FERPA and privacy regulations, demonstrate ethical conduct with students and families, and promptly report suspected cybersecurity incidents, data breaches, or technology misuse to supervisors.\"}]","IT Support Specialist Job Description - Amended | PDF",1789332976,{"code":4,"msg":82,"data":98},[99,104,109,114,118,123,128,131,136],{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},11,"Presentations",90,"presentations",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},12,"Resumes",80,"resumes",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},14,"Invoices",70,"invoices",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},"Posters",60,"posters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},16,"Social Media",50,"social-media",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":126,"slug":127},17,"Forms",40,"forms",{"id":86,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":129,"slug":130},30,"letters",{"id":132,"doc_module":22,"doc_module_name":25,"category_name":133,"show_sort_weight":134,"slug":135},21,"Paper Templates",5,"papers-templates",{"id":137,"doc_module":22,"doc_module_name":25,"category_name":138,"show_sort_weight":4,"slug":139},158,"General","general-158"]