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The role documents, assigns, and completes service requests promptly by gathering diagnostic information, troubleshooting common issues, resolving account and password problems, and supporting software installation or removal. It also configures laptops and desktops, assists users and field technicians, and manages equipment needs and inventory tracking. Supervisory duties are not required.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/it-service-desk-coordinator-job-description-core-responsibilities/259440/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/it-service-desk-coordinator-job-description-core-responsibilities/259440.png","ImageObject",442,249,{"name":88,"@type":89},"Elsa","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":35},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the main responsibilities of the IT Service Desk Coordinator?","Question",{"text":108,"@type":109},"Manage the service desk ticketing process, document and assign service requests, and ensure IT service level agreements are met. Resolve or route issues to field technicians, including troubleshooting and basic technical support.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What technical tasks does the coordinator handle?",{"text":113,"@type":109},"Troubleshoot basic problems, resolve account and password issues, assist with software uninstall/install, and support proper hardware and software setup. Configure laptops and desktops and tag and track inventory.",{"name":115,"@type":106,"acceptedAnswer":116},"What competencies are required for successful performance?",{"text":117,"@type":109},"Key competencies include adaptability, attendance and punctuality, communications, continuous learning, customer service, dependability, initiative, innovation, job knowledge, judgment, planning/organizing, problem solving, quality, safety/security, and teamwork.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259440,1789332951,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":35,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":73,"preview_page_count":4},137455077381,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","Job Description – IT Service Desk Coordinator  \nJob Title: Service Desk Coordinator  \nDepartment: Information Technology  \nSupervisor: Catherine Duncan  \nFLSA Status: Non-Exempt  \nPrepared By: OT  \nPrepared Date: 8/8/16  \nApproved By: CD, MR  \nApproved Date: 10/18/16  \nSummary  \nThe IT Service Desk Coordinator is responsible for the management of the service desk ticketing process and ensuring that the IT service level agreement is met. Service requests are to be documented, assigned, and completed thoroughly and timely. This individual will gather information to determine the customer’s underlying issue and how this should best be handled; either by resolving the issue on their own or assigning it to a field technician. This includes troubleshooting basic problems, resolving account and password problems,  \nuninstalling/installing software, and assisting with proper hardware and software setup. The coordinator is also responsible for configuring laptops and desktops and tagging and tracking inventory.  \nEssential Duties and Responsibilities include the following. Other duties may be assigned. Enter and assign tickets timely and efficiently  \nPerform new installs Provide assistance to users Assist technicians as needed  \nManage and maintain equipment needs/inventory  \nSupervisory Responsibilities  \nThis job has no supervisory responsibilities.  \nCompetencies  \nTo perform the job successfully, an individual should demonstrate the following competencies: Adaptability-Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.  \nAttendance/Punctuality-Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.  \nCommunications-Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.  \nContinuous Learning-Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.  \nCooperation-Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.  \nCustomer Service-Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.  \nDependability-Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.  \nInitiative-Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.  \nInnovation-Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.  \nJob Knowledge-Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.  \nJudgement-Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.  \nOrganizational ","cbCail1JF7iyQ951","https://ap.wps.com/l/cbCail1JF7iyQ951","pdf",161307,"English","# Summary\n## Essential duties and responsibilities\n## Supervisory responsibilities\n## Competencies\n## Qualifications","[{\"question\":\"What are the main responsibilities of the IT Service Desk Coordinator?\",\"answer\":\"Manage the service desk ticketing process, document and assign service requests, and ensure IT service level agreements are met. Resolve or route issues to field technicians, including troubleshooting and basic technical support.\"},{\"question\":\"What technical tasks does the coordinator handle?\",\"answer\":\"Troubleshoot basic problems, resolve account and password issues, assist with software uninstall/install, and support proper hardware and software setup. Configure laptops and desktops and tag and track inventory.\"},{\"question\":\"What competencies are required for successful performance?\",\"answer\":\"Key competencies include adaptability, attendance and punctuality, communications, continuous learning, customer service, dependability, initiative, innovation, job knowledge, judgment, planning/organizing, problem solving, quality, safety/security, and teamwork.\"}]","IT Service Desk Coordinator - Job Description - Core Responsibilities | PDF"]