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Pricing is defined by Schedule A, invoices are issued monthly with payment due within 15 days, and late fees and finance charges apply. The agreement includes confidentiality, assignment limits, warranty disclaimer, liability limitation, arbitration under Illinois law, attorneys' fees, governing law, partial invalidity, and termination notice provisions.",{"@graph":14,"@context":65},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/it-managed-services-agreement-contract-term-services-pricing-and-legal-terms/282751/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/it-managed-services-agreement-contract-term-services-pricing-and-legal-terms/282751.png","ImageObject",442,249,{"name":42,"@type":43},"wps_ap_test_251126_0180","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-25","2026-09-16",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",14,{"@type":57,"mainEntity":58},"FAQPage",[59],{"name":60,"@type":61,"acceptedAnswer":62},"How are invoices issued and what are the payment terms and penalties?","Question",{"text":63,"@type":64},"Invoices for annual managed services are generated on or about the 1st day of each month and must be paid within 15 days from receipt; late payments incur a $25.00 late fee after 15 days past due and a 1.5% monthly finance charge for payments 30+ days past due.","Answer","https://schema.org",{"og:url":32,"og:type":67,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":69,"canonical":32},"index,follow",{"doc_id":71,"site_id":7},282751,1790004252,{"code":4,"msg":74,"data":75},"success",[76,81,86,90,95,100,105,109,114],{"id":77,"doc_module":22,"doc_module_name":25,"category_name":78,"show_sort_weight":79,"slug":80},11,"Presentations",90,"presentations",{"id":82,"doc_module":22,"doc_module_name":25,"category_name":83,"show_sort_weight":84,"slug":85},12,"Resumes",80,"resumes",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":87,"show_sort_weight":88,"slug":89},"Invoices",70,"invoices",{"id":91,"doc_module":22,"doc_module_name":25,"category_name":92,"show_sort_weight":93,"slug":94},15,"Posters",60,"posters",{"id":96,"doc_module":22,"doc_module_name":25,"category_name":97,"show_sort_weight":98,"slug":99},16,"Social Media",50,"social-media",{"id":101,"doc_module":22,"doc_module_name":25,"category_name":102,"show_sort_weight":103,"slug":104},17,"Forms",40,"forms",{"id":106,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":107,"slug":108},18,30,"letters",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},21,"Paper Templates",5,"papers-templates",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":116,"show_sort_weight":4,"slug":117},158,"General","general-158",{"code":4,"msg":74,"data":119},{"doc_id":71,"user_id":120,"nickname":42,"user_avatar":121,"doc_module":22,"category_id":106,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":122,"file_id":123,"file_url":124,"file_type":125,"file_size":126,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":127,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":128,"faqs":129,"seo_title":130,"seo_description":12,"update_tm":131,"read_time":26},8796095027276,"https://avatar.qwps.com/avatar/d3BzX2FwX3Rlc3RfMjUxMTI2XzAxODA=","IT Managed Services Agreement  \nThis agreement is made effective as of the 1st day of December, 2018 (“Effective Date”) by Safe Haven IT, Inc., an Illinois corporation (“Supplier”), with a corporate address of 299 Noble Circle, Vernon Hills, IL 60061 and the Glen Ellyn Park District (“Customer”) .  \nWHEREAS, the Supplier is interested in providing fee-based IT support services to the Customer and the Customer desires to engage the Supplier to provide such services;  \nNOW, THEREFORE, the parties hereby agree as follows:  \nI.  CONTRACT TERM. This agreement will remain in force for a period of one (1) year from the Effective Date. The agreement will automatically renew for an additional one (1) year period at the then prevailing support contract rates, unless terminated by either party for cause or for convenience by providing notice in writing 30 days prior to the renewal date.  \nII. SERVICES PROVIDED. Support services provided by the Supplier under the terms and conditions of this agreement will be provided on a best effort basis as determined by Owner in comparison to similarly situated professional service providers. Supplier will provide consulting, development, training, installation, set-up, troubleshooting, operational information and/or support services as needed to the Customer. Services provided under this Agreement will be performed off site or on-site at Client’s location. Services can be performed under a flat rate monthly fee (“Managed Services”) or per incident or per job basis.  \nIII. COOPERATION OF CUSTOMER. The Customer agrees to comply with all requests of the Supplier and to provide access to all documents and files necessary to the performance of the Supplier's duties under this Agreement.  \nIV.  METHOD OF PERFORMING SERVICES. The Supplier will determine the method, details, and means of performing the above-described services. Supplier shall at all times comply with all licenses and with all all laws and regulations including but not limited to copyright and trademark laws, consumer protection laws, disclosure laws, and District ordinances.  \nV.  CONFIDENTIALITY. The Supplier understands it will have access to sensitive data, information, and other non-public information of the Customer. The Supplier and its employees, agents, or representatives will not at any time or in any manner either directly or indirectly divulge, disclose or communicate in any manner the Customer’s information that is confidential or proprietary. This provision will continue to be effective after termination of this Agreement.  \nI.  PRICING. The pricing for providing services under this agreement are defined per Schedule A incorporated herein.  \nII.  INVOICES AND PAYMENT. For all annual Managed Services, Supplier will generate invoices on or about 1st day of each month, deliver to Customer via email and Customer agrees to pay invoice within 15 days from receipt of invoice. Customer may also elect to pay for annual Managed Services contract amount and receive a pre-paid discount equal to 3% of the annual total contract amount.  \nIII. LATE FEES / FINANCE CHARGES. A late fee of $25.00 will be assessed for payments that are 15 days beyond the payment due date. A monthly finance charge equal to one and one half percent (1.5%) will be assessed for all late payments that are 30 days or more past due.  \nIV. ASSIGNMENT: The Customer may not assign any rights hereunder without the prior written approval of the  \nSupplier, and any attempt to assign any rights, duties, or obligations hereunder without the Supplier's written consent will be void. The Supplier may assign all or any part of its rights or obligations without the Customer’s consent.  \nVII. DISCLAIMER OF WARRANTY: THE SUPPLIER MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE SERVICES PROVIDED HEREUNDER.  \nIX. LIMITATION OF LIABILITY:  \nSupplier shall maintain the insurance specified elsewhere and Customer agrees to limit the liability of Supplier for such covered","cbCairqwA487ViSj","https://ap.wps.com/l/cbCairqwA487ViSj","pdf",140436,"English","# Contract Term\n# Services Provided\n# Cooperation of Customer\n# Method of Performing Services\n# Confidentiality\n# Pricing\n# Invoices and Payment\n# Late Fees / Finance Charges\n# Assignment\n# Disclaimer of Warranty\n# Limitation of Liability\n# Partial Invalidity\n# Arbitration\n# Attorneys' Fees\n# Governing Law\n# Termination of Agreement","[{\"question\":\"How are invoices issued and what are the payment terms and penalties?\",\"answer\":\"Invoices for annual managed services are generated on or about the 1st day of each month and must be paid within 15 days from receipt; late payments incur a $25.00 late fee after 15 days past due and a 1.5% monthly finance charge for payments 30+ days past due.\"}]","IT Managed Services Agreement - Contract Term, Services, Pricing, and Legal Terms | PDF",1789581775]