[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-259435-105":53,"doc-detail-259435-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","it-help-desk-specialist","IT Help Desk Specialist","","The IT Help Desk Specialist provides Level I technical support for the Hathaway Brown School community, supporting occasional before-school, after-school, and weekend events with flexible scheduling. The role emphasizes customer service, problem solving, and continuous improvement while ensuring efficient, accurate, thorough, and on-time resolution. Responsibilities include managing help desk tickets and records, handling account creation and removal, supporting desktop and laptop imaging, deployment, and maintenance, administering MDM systems, and supporting classroom hardware and key academic software applications.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/it-help-desk-specialist/259435/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/it-help-desk-specialist/259435.png","ImageObject",442,249,{"name":88,"@type":89},"Graffin","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the primary responsibility of the IT Help Desk Specialist?","Question",{"text":108,"@type":109},"Provide Level I technical support for the Hathaway Brown School community and resolve end-user issues efficiently and accurately.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What technical areas does the role cover besides help desk ticket handling?",{"text":113,"@type":109},"Desktop and laptop imaging, deployment, maintenance, account creation/removal, mobile device management (MDM), and support for classroom hardware and key software tools.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications and skills are expected for this position?",{"text":117,"@type":109},"Experience with end-user technical support in academic or business environments, strong troubleshooting skills for PC/Mac/iOS, knowledge of Windows/OSX and related systems (including Active Directory and Group Policy), and strong communication, organization, and collaboration abilities.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259435,1791559795,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},3573418547284,"https://eur-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","IT Help Desk Specialist  \nDEPARTMENT: Technology  \nREPORTS TO: Chief Information Officer  \nFLSA STATUS: Non-exempt  \nSUMMARY  \nThe IT Help Desk Specialist will provide Level I technical support for the Hathaway Brown School community and will require flexibility in his or her schedule to support occasional before school, after school and weekend events. The ideal candidate for this position has a passion for customer service and solving problems and an unrelenting passion for excellence and improvement both personally and professionally. The IT Help Desk Specialist enjoys working with people and will have a friendly and engaging personality. The ideal IT Help Desk Specialist feels the need to get the job done efficiently, accurately, thoroughly, on schedule, driving it to a positive and satisfactory conclusion. The IT Help Desk Specialist loves to solve problems and understands that technology serves people.  \nESSENTIAL DUTIES AND RESPONSIBILITIES  \n● Serve as a responsible member of the Technology Team by providing technical support over the phone, via email or web, and in person, escalating issues as  \nnecessary  \n● Maintain timely and accurate help desk records to support end user training needs, identify patterns, and systemic problems  \n● Use the help desk system to update the status and histories of assigned tickets in a timely manner and prepare daily, weekly and monthly reports as required  \n● Responsible for account creation and removal  \n● Responsible for all phases of managing desktops and laptops such as, but not limited to, the creation of an image, deployment, and ongoing maintenance using an array of tools such as an MDM solution  \n● Support the annual refresh cycle (clean-up, upgrade, roll-out) for all 1:1 grade level devices  \n● Administer mobile device management ( MDM) systems (Intune, Mosyle, Apple Configurator) and set up and distribute apps via MDM on school-owned iPads per grade level specifications  \nComplementary Duties:  \n● Document internal and end-user procedures  \n● Support and maintain classroom hardware-projectors, interactive flat panel displays, document cameras, speakers  \n● Support end users with academic software-Smart Notebook, Microsoft Office, Google Apps, Blackbaud Learning Management System  \n● Work with the CIO and Director of Network Technology from a support and infrastructure perspective as to the progress and needs of the programs  \n● Perform a wide variety of tasks and change focus quickly as demands change  \n● Recommend methods and solutions for higher quality and efficiency  \n● With other members of the IT Department, prioritize and manage multiple open cases  \n● Maintain excellent communications with members of the Technology Department and all client/end users  \nQUALIFICATIONS:  \n● Experience providing technical support to end users in an academic and/or business environment  \n● MCP or MCTS, A+ certification favored, but not required  \n● Knowledge of Windows 10, WIndows 11, and the OSX Operating Systems  \n● Knowledge of Windows Server and VMWare environments  \n● Knowledge of Active Directory and Group Policy  \n● Experience in a school environment preferred  \n● Excellent PC, Mac, and iOS hardware and software troubleshooting skills  \n● Experience with troubleshooting printers and copiers  \n● Tenacity and a desire to solve complex problems  \n● Strong skills and understanding of Microsoft Office applications and Google Workspace  \n● Solid skills and understanding of other common business and educational applications  \n● Understanding of network topology and of network configuration at the desktop level  \n● Excellent web research skills  \n● Must work well in a collaborative team environment as well as independently  \n● Strong communication skills and ability to adapt communication to a specific audience (students, parents, teachers)  \n● Must have strong organizational skills and be detail-oriented  \n● Must have the ability to multitask and meet multiple competing deadlines  \n● Fluency in read","cbCaimQnVUz9cubP","https://ap.wps.com/l/cbCaimQnVUz9cubP","pdf",60852,"English","# Summary\n# Essential Duties and Responsibilities\n## Complementary Duties\n# Qualifications\n# Education and/or Experience\n# Why Hathaway Brown\n# Diversity, Equity and Inclusion\n# About Hathaway Brown","[{\"question\":\"What is the primary responsibility of the IT Help Desk Specialist?\",\"answer\":\"Provide Level I technical support for the Hathaway Brown School community and resolve end-user issues efficiently and accurately.\"},{\"question\":\"What technical areas does the role cover besides help desk ticket handling?\",\"answer\":\"Desktop and laptop imaging, deployment, maintenance, account creation/removal, mobile device management (MDM), and support for classroom hardware and key software tools.\"},{\"question\":\"What qualifications and skills are expected for this position?\",\"answer\":\"Experience with end-user technical support in academic or business environments, strong troubleshooting skills for PC/Mac/iOS, knowledge of Windows/OSX and related systems (including Active Directory and Group Policy), and strong communication, organization, and collaboration abilities.\"}]","IT Help Desk Specialist | PDF",1789332899]