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Cybersecurity Division Technology and Innovation  \nTable of Contents  \nTable of Contents ....................................................................................................................................... 2  \nIT DISASTER RECOVERY – CRISIS COMMUNICATIONS FRAMEWORK About this Plan ......................................... 3  \nEMERGENCY NOTIFICATIONS ...................................................................................................................... 5  \nCRISIS NOTIFICATIONS .............................................................................................................................. 6  \nKEEPING EMPLOYEES INFORMED ................................................................................................................. 7  \nSTATEMENT OF CONFIDENTIALITY/FOIP ....................................................................................................... 8  \nVERSION CONTROL TABLE .......................................................................................................................... 9  \nCOMMUNICATION POLICIES ...................................................................................................................... 10  \nCRISIS COMMUNICATIONS........................................................................................................................ 11  \nCrisis Communications Team ..................................................................................................................... 11  \nActivity 1 – Crisis Communications Team ................................................................................................... 11  \nExample Crisis Communications Team .................................................................................................... 11  \nActivity 2 – Identify the Spokesperson(s) .................................................................................................... 12  \nActivation Process ................................................................................................................................... 12  \nActivity 3 – Activation Process ................................................................................................................. 12  \nNotification Process ................................................................................................................................. 12  \nActivity 4 – Notification Process ............................................................................................................... 12  \nRelocation Plan ...................................................................................................................................... 13  \nActivity 5 – Alternate Location(s) .............................................................................................................. 13  \nSituational Reports .................................................................................................................................. 13  \nActivity 6-Situational Assessment ........................................................................................................... 13  \nMessaging ............................................................................................................................................ 13  \nActivity 7 – Key Messages ..................................................................................................................... 13  \nEvaluation ............................................................................................................................................. 15  \nActivity 8 – Training and Awareness .......................................................................................................... 15  \nActivity 9 – Test and Exercise .............................................","cbCainb1h47aABEv","https://ap.wps.com/l/cbCainb1h47aABEv","pdf",462350,"English","# IT DISASTER RECOVERY - CRISIS COMMUNICATIONS FRAMEWORK\n## About this Plan\n## EMERGENCY NOTIFICATIONS\n## CRISIS NOTIFICATIONS\n## KEEPING EMPLOYEES INFORMED\n## STATEMENT OF CONFIDENTIALITY/FOIP\n## VERSION CONTROL TABLE\n## COMMUNICATION POLICIES\n## CRISIS COMMUNICATIONS\n## CONTACTS\n## APPENDIX 1 - COMMUNICATIONS CONTINGENCIES\n## APPENDIX 2 - COMMUNICATION LOG\n## APPENDIX 3 - TOP 77 QUESTIONS ASKED BY MEDIA DURING A CRISIS","[{\"question\":\"What is the purpose of this crisis communications framework template?\",\"answer\":\"It assists in building a Crisis Communications Plan that supplements the IT Disaster Recovery Plan and aligns with the organization’s Business Continuity Plan and Communications Plan.\"},{\"question\":\"How are emergency notifications triggered and who manages them?\",\"answer\":\"An event with potential harm triggers a site-level emergency notification by the building’s Facility Emergency Response Team (FERT), guided by the site-specific Facility Emergency Response Plan (FERP).\"},{\"question\":\"What steps are included in managing crisis communications during an incident?\",\"answer\":\"The framework covers crisis communications team setup, spokesperson identification, activation and notification processes, relocation planning, situational reporting, key messaging, training and awareness, testing and exercises, and continuous improvement.\"}]","IT Disaster Recovery - Crisis Communications Framework - Version 1.2 - May 15, 2023 | PDF",1789242316,7]