[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-165475-en":3,"doc-seo-165475-105":30,"detail-sidebar-cat-1-en-105":91},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},165475,8796095462418,"Noah","https://ap-avatar.wpscdn.com/avatar/80000253c1241d02b47?x-image-process=image/resize,m_fixed,w_180,h_180&k=1778826106357471780",1,158,"General","Issue Management Plan - Escalation, Identification, Assessment and RACI","Issue Management Plan for the CU Denver Strategic Plan and Project Management Office (PMO) outlines how project outcomes align to institutional strategic objectives. It defines issue management roles, team resources, and communication routines including ongoing reporting, regular status updates, and transparency practices. The plan details escalation triggers, escalation process, and escalation paths, then covers issue identification, purpose, common examples, and logging requirements. It further specifies severity, urgency, and priority assessment, root-cause analysis, remediation and implementation planning, responsible parties, approval authority, and supporting appendix materials such as the glossary and RACI.","Planning, Analysis, & Change\nProject Management Office (PMO)\nIssue Management Plan\nCU Denver Strategic Plan\nDescribe how the outcomes of this project will support the university strategic plans, such as referencing CU Denver University’s \u0013 HYPERLINK \"https://www.ucdenver.edu/2030/goals-for-2030\" \u0014Strategic Plan\u0015. Please check all related CU Denver strategic plan objectives pertaining to this project.\n\u0003☐\u0004   CU Denver will be the equity-serving institution in the nation\n\u0003☐\u0004   Become known as a university for life\n\u0003☐\u0004   Be internationally known for its research and creative work\n\u0003☐\u0004   Serve as the anchor institution for an open innovation district in downtown Denver\n\u0003☐\u0004   Be known as a people-centered \"Best Place to Work\"\n\u0003☐\u0004   Operationally aligned\n\u0003Table of Contents\n\u0013 TOC \\h \\z \\t \"Heading 2,1,Level 2,2\" \u0014\u0013 HYPERLINK \\l \"_Toc180237488\" \u00141.\tOverview\t\u0013 PAGEREF _Toc180237488 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237489\" \u00141.1\tIntroduction\t\u0013 PAGEREF _Toc180237489 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237490\" \u00141.2\tObjectives\t\u0013 PAGEREF _Toc180237490 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237491\" \u00142.\tIssue Management Roles and Responsibilities\t\u0013 PAGEREF _Toc180237491 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237492\" \u00142.1\tTeam Resources\t\u0013 PAGEREF _Toc180237492 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237493\" \u00143.\tCommunications\t\u0013 PAGEREF _Toc180237493 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237494\" \u00143.1\tOn-Going Reporting\t\u0013 PAGEREF _Toc180237494 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237495\" \u00143.2\tRegular Status Updates\t\u0013 PAGEREF _Toc180237495 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237496\" \u00143.3\tTransparency and Accessibility\t\u0013 PAGEREF _Toc180237496 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237497\" \u00144.\tIssue Escalation\t\u0013 PAGEREF _Toc180237497 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237498\" \u00144.1\tDetermine Need for Escalation\t\u0013 PAGEREF _Toc180237498 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237499\" \u00144.2\tEscalation Process:\t\u0013 PAGEREF _Toc180237499 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237500\" \u00144.3\tEscalation Path\t\u0013 PAGEREF _Toc180237500 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237501\" \u00145.\tIssue Identification\t\u0013 PAGEREF _Toc180237501 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237502\" \u00145.1\tPurpose\t\u0013 PAGEREF _Toc180237502 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237503\" \u00145.2\tIdentification\t\u0013 PAGEREF _Toc180237503 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237504\" \u00145.3\tCommon Examples of Issues\t\u0013 PAGEREF _Toc180237504 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237505\" \u00145.4\tReporting and Logging Issues\t\u0013 PAGEREF _Toc180237505 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237506\" \u00145.5\tIssue Log Details\t\u0013 PAGEREF _Toc180237506 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237507\" \u00146.\tIssue Assessment and Action Recommendation:\t\u0013 PAGEREF _Toc180237507 \\h \u001414\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237508\" \u00146.1\tPurpose\t\u0013 PAGEREF _Toc180237508 \\h \u001414\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237509\" \u00146.2\tInitial Assessment\t\u0013 PAGEREF _Toc180237509 \\h \u001414\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237510\" \u00146.3\tAssess Severity\t\u0013 PAGEREF _Toc180237510 \\h \u001415\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237511\" \u00146.4\tEvaluate Urgency\t\u0013 PAGEREF _Toc180237511 \\h \u001415\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237512\" \u00146.5\tDetermine Priority\t\u0013 PAGEREF _Toc180237512 \\h \u001416\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237513\" \u00146.6\tAction Recommendations: Assigned Detailed Analysis\t\u0013 PAGEREF _Toc180237513 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237514\" \u00146.7\tAction Recommendations: Identify Root Cause\t\u0013 PAGEREF _Toc180237514 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237515\" \u00146.8\tRecommend Solutions: Develop Remediation Actions\t\u0013 PAGEREF _Toc180237515 \\h \u001417\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237516\" \u00146.9\tRecommend Solutions: Detail Implementation Plan:\t\u0013 PAGEREF _Toc180237516 \\h \u001418\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237517\" \u00146.10\tIdentify Responsible Parties\t\u0013 PAGEREF _Toc180237517 \\h \u001418\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237518\" \u00147.\tDocument History\t\u0013 PAGEREF _Toc180237518 \\h \u001418\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237519\" \u00148.\tApproval and Authority to Proceed\t\u0013 PAGEREF _Toc180237519 \\h \u001418\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237520\" \u00149.\tAppendix\t\u0013 PAGEREF _Toc180237520 \\h \u001419\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237521\" \u00149.1\tGlossary: Definition of Terms\t\u0013 PAGEREF _Toc180237521 \\h \u001419\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc180237522\" \u00149.2\tRACI Tab","cbCaijD0XV6T3pIB","https://ap.wps.com/l/cbCaijD0XV6T3pIB","docx",907364,20,"English","en",105,"# Overview\n## Introduction\n## Objectives\n# Issue Management Roles and Responsibilities\n## Team Resources\n# Communications\n## On-Going Reporting\n## Regular Status Updates\n## Transparency and Accessibility\n# Issue Escalation\n## Determine Need for Escalation\n## Escalation Process\n## Escalation Path\n# Issue Identification\n## Purpose\n## Identification\n## Common Examples of Issues\n## Reporting and Logging Issues\n## Issue Log Details\n# Issue Assessment and Action Recommendation\n## Purpose\n## Initial Assessment\n## Assess Severity\n## Evaluate Urgency\n## Determine Priority\n## Action Recommendations: Assigned Detailed Analysis\n## Action Recommendations: Identify Root Cause\n## Recommend Solutions: Develop Remediation Actions\n## Recommend Solutions: Detail Implementation Plan\n## Identify Responsible Parties\n# Document History\n# Approval and Authority to Proceed\n# Appendix\n## Glossary: Definition of Terms\n## RACI Table","[{\"question\":\"What is the purpose of the Issue Management Plan?\",\"answer\":\"It establishes how issue management supports the CU Denver project and aligns outcomes with the university’s strategic plans, while providing a structured approach to identifying, assessing, and resolving issues.\"},{\"question\":\"How are issues reported and logged?\",\"answer\":\"The plan defines requirements for issue reporting and logging, including the purpose, identification steps, common examples, and the issue log details needed for tracking and accountability.\"},{\"question\":\"When and how does escalation occur?\",\"answer\":\"Escalation is triggered based on determined need, then followed through an escalation process and an escalation path. 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