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It outlines confidentiality and anonymity principles, safeguarding of parties’ rights and freedoms, conflict-of-interest handling, and options to reject issues or cease resolution. The process is organized into initial discussion with the IRMA Secretariat, resolution via appropriate pathways, and escalation to an Ad Hoc Resolution Committee, including referral to independent third-party oversight. 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Overview of the IR MA Issues Resolution System ......................................................................... 4  \nOutline of the resolution process.................................................................................................................. 4  \nUsing the Issues Resolution System ............................................................................................................5  \nInforming stakeholders about the Issues Resolution System ..................................................6  \nAssistance in raising issues.................................................................................................................................6  \nConfidentiality and anonymity ........................................................................................................................6  \nSafeguarding parties' rights and freedoms............................................................................................7  \nConflicts of interest...................................................................................................................................................7  \nRejecting issues ..........................................................................................................................................................7  \nCeasing resolution ................................................................................................................................................... 8  \nAnalysis of issues ....................................................................................................................................................... 8  \nTransparency and Reporting on issues .................................................................................................... 8  \n2. The IR MA Issues Resolution System .......................................................................................................9  \nStep 1. Initial discussion of the issue with the IRMA Secretariat..............................................9  \nStep 2. Resolution using appropriate pathway .................................................................................10  \nStep 3. Escalation to an Ad Hoc Resolution Committee .............................................................14  \nReferral to independent third-party oversight .................................................................................. 15  \n3. Resolution Pathway Procedures .............................................................................................................16  \n4.1 Issues related to actions / inactions of an IRMA-achieving project/operation ....16  \n4.2 Issues related to actions / inactions of an audit firm .............................................................18  \n4.3 Appeals related to decisions made by an audit firm............................................................20  \n4.4 Issues related to IRMA policies or procedures ...........................................................................21  \n4.5 Issues related to interpretation of the IRMA Standard .......................................................23  \n4.6. Issues raised against IRMA personnel............................................................................................26  \n4.7 Other types of issues relating to the IRMA program............................................................28  \n4.8. Ad Hoc Resolution Committee ...................................................................","cbCaihyOLvv9RW7G","https://ap.wps.com/l/cbCaihyOLvv9RW7G","pdf",585060,37,"English","# Introduction\n## Using the Issues Resolution System\n## Informing stakeholders about the Issues Resolution System\n## Assistance in raising issues\n## Confidentiality and anonymity\n## Safeguarding parties' rights and freedoms\n## Conflicts of interest\n## Rejecting issues\n## Ceasing resolution\n## Analysis of issues\n## Transparency and Reporting on issues\n# The IRMA Issues Resolution System\n## Step 1. Initial discussion of the issue with the IRMA Secretariat\n## Step 2. Resolution using appropriate pathway\n## Step 3. Escalation to an Ad Hoc Resolution Committee\n## Referral to independent third-party oversight\n# Resolution Pathway Procedures","[{\"question\":\"Who can raise concerns under the IRMA Issues Resolution System?\",\"answer\":\"Any party may bring forward concerns related to the IRMA program. The system is designed for resolving issues raised to IRMA with the raising party and other relevant parties.\"},{\"question\":\"What are the main steps in the IRMA Issues Resolution System?\",\"answer\":\"The system follows three steps: initial discussion with the IRMA Secretariat, resolution using an appropriate pathway, and escalation to an Ad Hoc Resolution Committee. It also allows referral to independent third-party oversight.\"},{\"question\":\"How does the procedure handle confidentiality, anonymity, and party rights?\",\"answer\":\"The document includes provisions for confidentiality and anonymity, and it safeguards parties’ rights and freedoms throughout the resolution process. It also addresses conflicts of interest and includes guidance on rejecting issues or ceasing resolution.\"}]","IRMA Issues Resolution System Procedure - Version 20260310 - June 2026 | PDF",1789171935,13]