[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-169674-en":3,"doc-seo-169674-105":30,"detail-sidebar-cat-1-en-105":94},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":21,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":22,"language":23,"language_code":24,"site_id":25,"html_lang":24,"table_of_contents":26,"faqs":27,"seo_title":28,"seo_description":15,"update_tm":29,"read_time":21},169674,1374391975076,"Riley","https://ap-avatar.wpscdn.com/avatar/14000253ca4ec9f6853?x-image-process=image/resize,m_fixed,w_180,h_180&k=1783305029341752051",1,18,"Letters","Infrastructure Support Services - v0.2","Infrastructure Support Services define ad-hoc or activity-duration support contracted by an eligible agency under a statement of work. Services augment agency capacity by providing specific skills across application, server, database, storage/archive, network, and user device support. The scope complements infrastructure management services within managed services, and may operate independently. The template lists available capability areas, technology-specific support, supplier experience contexts, typical engagement sizes, infrastructure environment experience, and delivery methodology options, including accreditation and pricing model sections.","Service Definition\nInfrastructure Support Services are contracted by the Eligible Agency under a Statement of Work for ad-hoc support, or for the duration of an activity such as a project.  The received services would augment agency team/resource capacity or provide additional skills, capabilities or expertise as required.\nThe capabilities provided complement those potentially delivered under “Infrastructure Management Services” within the “Managed Services” Channel in the Marketplace.  The services may be provided in conjunction or completely independent of any related Managed Service.\nSupport services may include specific skillsets in the infrastructure areas of, but not limited to, application, server, database, storage/archive, network and or user device support.\nService Contact Details\nService Summary\nInfrastructure Support Services Available (tick all that apply):\n\u0003☐\u0004\tHardware lifecycle services (e.g. endpoint and core infrastructure hardware installation/repair/replace/ decommissioning)\n\u0003☐\u0004\tSoftware lifecycle services (e.g. installation/update/upgrade/patch/decommissioning)\n\u0003☐\u0004\tLicense usage audit and analysis\n\u0003☐\u0004\tPlatform migration services\n\u0003☐\u0004\tTechnical strategy development and review\n\u0003☐\u0004\tGlobal infrastructure services\n\u0003☐\u0004\tBusiness change management services (e.g. business impact, communications, team design)\n\u0003☐\u0004\tBusiness technology planning services (e.g. investment strategy, analysis, etc.)\n\u0003☐\u0004\tBusiness Continuity Planning (BCP) and assessments\n\u0003☐\u0004\tBusiness case development and infrastructure options analysis\n\u0003☐\u0004\tInfrastructure project and programme management services\n\u0003☐\u0004\tSoftware integration and development services\n\u0003☐\u0004\tTechnology change, business impact and readiness assessments\n\u0003☐\u0004\tTechnology testing services (e.g. test strategy development, test plans, test execution)\n\u0003☐\u0004\tProject rollout/implementation plans, documentation, and management\n\u0003☐\u0004\tPost implementation audits and project health-checks\n\u0003☐\u0004\tTechnical training course material and/or certification\n\u0003☐\u0004\tPerformance measurement, analysis, and optimisation\n\u0003☐\u0004\tRisk identification, mitigation, and management\n\u0003☐\u0004\tReadiness assessments, management and acceptance\nTechnology Specific Support Services Available (tick all that apply):\n\u0003☐\u0004\tApplication support services\n\u0003☐\u0004\tServer support services\n\u0003☐\u0004\tDatabase support services\n\u0003☐\u0004\tStorage/archive support services\n\u0003☐\u0004\tNetwork support services\n\u0003☐\u0004\tUser device support services\n\u0003☐\u0004\tIntrusion protection devices (IPS) support\n\u0003☐\u0004\tNetwork and application load balancers support\nSupplier Experience\nBusiness Environment Experience for this Service (tick all that apply):\n\u0003☐\u0004\tSmall scale business and enterprise environments (less than 500 users)\n\u0003☐\u0004\tMedium scale business and enterprise environments (500 – 2500 users)\n\u0003☐\u0004\tLarge scale business and enterprise environments (2500+ users)\n\u0003☐\u0004\tNew market entrant (no existing experience)\nTypical Customer Engagements (tick all that apply):\n\u0003☐\u0004\tSmall “simple” engagements (e.g. up to 3 months and based on business unit and one or two services)\n\u0003☐\u0004\tMedium engagements (e.g. 3 to 9 months and based on several business units and services)\n\u0003☐\u0004\tLarge “complex” engagements (e.g. longer than 9 months, with multiple services and vendors)\nInfrastructure Environment Experience for this Service (tick all that apply):\n\u0003☐\u0004\tCustomer owned ‘on premises’ infrastructure\n\u0003☐\u0004\tPrivate cloud infrastructure (supplier owned/operated)\n\u0003☐\u0004\tPrivate cloud infrastructure (3rd Party owned/operated)\nDelivery Methodology and Processes (tick all that apply):\n\u0003☐\u0004\tTraditional delivery methodology and processes (e.g. ITILv3/ITSM/SDLC etc)\n\u0003☐\u0004\tModern service management delivery methodology and processes (DevOps, Lean/Agile, ITILv4)\nAccreditation, Certifications and Competencies\nPricing Model","cbCaikQMppgJhVFQ","https://ap.wps.com/l/cbCaikQMppgJhVFQ","docx",69906,2,4,"English","en",105,"# Service Definition\n# Service Contact Details\n# Service Summary\n## Infrastructure Support Services Available\n## Technology Specific Support Services Available\n# Supplier Experience\n## Business Environment Experience for this Service\n## Typical Customer Engagements\n## Infrastructure Environment Experience for this Service\n# Delivery Methodology and Processes\n# Accreditation, Certifications and Competencies\n# Pricing Model","[{\"question\":\"What are Infrastructure Support Services used for?\",\"answer\":\"They are contracted under a statement of work for ad-hoc support or for the duration of a project or activity, augmenting the agency’s team capacity and expertise needs.\"},{\"question\":\"Which technology areas can be covered by the services?\",\"answer\":\"Support may include application, server, database, storage/archive, network, and user device support, including specific add-ons such as IPS and load balancers.\"},{\"question\":\"How are customers and engagements categorized?\",\"answer\":\"The template groups supplier experience by business environment size (small/medium/large), typical engagement duration and complexity (simple/medium/complex), and infrastructure deployment type.\"},{\"question\":\"What delivery methodology options are referenced?\",\"answer\":\"Traditional delivery includes frameworks such as ITILv3/ITSM/SDLC, while modern delivery references DevOps, Lean/Agile, and ITILv4.\"}]","Infrastructure Support Services - v0.2 | 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are Infrastructure Support Services used for?","Question",{"text":74,"@type":75},"They are contracted under a statement of work for ad-hoc support or for the duration of a project or activity, augmenting the agency’s team capacity and expertise needs.","Answer",{"name":77,"@type":72,"acceptedAnswer":78},"Which technology areas can be covered by the services?",{"text":79,"@type":75},"Support may include application, server, database, storage/archive, network, and user device support, including specific add-ons such as IPS and load balancers.",{"name":81,"@type":72,"acceptedAnswer":82},"How are customers and engagements categorized?",{"text":83,"@type":75},"The template groups supplier experience by business environment size (small/medium/large), typical engagement duration and complexity (simple/medium/complex), and infrastructure deployment type.",{"name":85,"@type":72,"acceptedAnswer":86},"What delivery methodology options are referenced?",{"text":87,"@type":75},"Traditional delivery 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