[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-243630-105":53,"doc-detail-243630-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","information-technology-strategic-plan-2023-2029-division-of-information-technology-action-plan","Information Technology Strategic Plan - 2023-2029 - Division of Information Technology Action Plan","","The Division of Information Technology strategic plan for 2023–2029 outlines mission alignment and an ongoing planning process built on continuous status reviews and annual feedback from academic and divisional leaders. Planning includes a departmental retreat to evaluate future technology topics, incorporate insights from NMC Horizon Report and Gartner Hype Cycle, and ensure coherence with the institution’s academic plan. Action plans connect IT initiatives to university goals with defined timeframes, resource requests, expected costs, funding sources, and assessment indicators.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/information-technology-strategic-plan-2023-2029-division-of-information-technology-action-plan/243630/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/information-technology-strategic-plan-2023-2029-division-of-information-technology-action-plan/243630.png","ImageObject",442,249,{"name":88,"@type":89},"Franzy","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":25},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the mission of the Division of Information Technology in this strategic plan?","Question",{"text":108,"@type":109},"The Division provides the university community with effective, reliable, and secure technology services supported by excellent customer service to advance academic, research, and administrative goals.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How was the 2023–2029 plan developed?",{"text":113,"@type":109},"The plan extends ongoing strategic planning by reviewing major initiatives, conducting annual status updates, and incorporating yearly feedback from academic deans, divisional vice presidents, and the Campus Information Resource Advisory Council. Departments also participated in a planning retreat and reviewed external technology outlook reports and publications.",{"name":115,"@type":106,"acceptedAnswer":116},"What types of IT action initiatives are included, and how are they tracked?",{"text":117,"@type":109},"The action plans include initiatives such as ERP replacement, digital credentials, CRM implementation, student virtual machine access, WiFi upgrades, chatbot implementation, and teaching theatre remodeling. Each initiative includes a timeframe, requested resources, expected cost, funding source, and assessment criteria or key performance indicators.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},243630,1791724425,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":25,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":76},2336478945519,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","2023-2029 STRATEGIC PLAN  \nUNIT/DEPARTMENT/COLLEGE/DIVISION: Division of Information Technology  \nI. Mission Statement  \nState your administrative unit/department/college/division mission statement.  \nThe Division of Information Technology provides the university community with effective, reliable, and secure technology services, backed by excellent customer service, to support the university’s academic, research, and administrative goals.  \nII. Process  \nDescribe, in a brief paragraph, the process used to develop your plan, including the nature and extent of faculty and staff involvement.  \nThe 2023-2029 Information Technology strategic planning activities developed as an extension of ongoing strategic planning initiatives. This process included a thorough review of the status of current , major initiatives by each of the division’s units and departments. Annual status updates are conducted to track progress on major initiatives. In addition, feedback solicited each year from the academic deans, divisional vice presidents, and the Campus Information Resource Advisory Council (CIRAC) is used to adjust and modify the division’s major initiative activities.  \nDuring this planning cycle, departmental units participated in a planning retreat where various topics related to future technologies were discussed and  \nrecommendations made about how, when, and if they would fold into the major planning initiatives for the division.  \nIn conjunction with the planning retreat, the New Media Consortia (NMC) Horizon Report and the Gartner-Hype Cycle Reports were reviewed, as well as several EDUCAUSE publications, including the Core Data Survey. The departments identified initiatives from those discussions to fold into the new planning initiatives. A review of the academic plan was conducted ensuring there are no disconnects between the IT plan and the academic plan.  \nIII. Action Plans as Related to University Goals and Initiatives  \n\n| University Goal 1: Supporting Student Success\u003Cbr>1.1 Expand efforts supporting academic preparedness and excellence\u003Cbr>1.2 Strengthen student engagement, sense of belonging, and wellbeing\u003Cbr>1.3 Increase support for graduate students\u003Cbr>1.4 Enhance career and post-graduation success\u003Cbr>1.5 Build student success infrastructure |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| Area | Planned Actions | Timeframe | New\u003Cbr>Resources\u003Cbr>Requested | Expected\u003Cbr>Cost | Source of\u003Cbr>Resources | Assessment Criteria\u003Cbr>(outcome when achieved or key performance indicator) | University\u003Cbr>Initiative |\n| (Dept.,\u003Cbr>Unit,\u003Cbr>College,\u003Cbr>or\u003Cbr>Division) |  | (of development\u003Cbr>and\u003Cbr>implementation) |  |  |  |  |  |\n|  |  |  |  |  | (new,\u003Cbr>reallocation\u003Cbr>of existing\u003Cbr>funds, fee,\u003Cbr>philanthropic,\u003Cbr>etc.) |  |  |\n|  |  |  | (personnel,\u003Cbr>facilities, and\u003Cbr>operational\u003Cbr>funding) |  |  |  |  |\n| IT/Technology Resourc\u003Cbr>es | ERP Replacement | 2026-2029 | Click or tap here to enter text. | $30,000,0\u003Cbr>00 | Click or tap here to enter text. | Click or tap here to enter text. | 1.5 |\n| IT/Technology | Digital Credentials for diplomas | 2026-2029 | Click or tap here to enter text. | $210,000 | Click or tap here to enter text. | Click or tap here to enter text. | 1.5 |\n\n\n| Resourc\u003Cbr>es |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| IT/Technology Resourc\u003Cbr>es | University Wide CRM Implementation | 2024-2026 | Click or tap here to enter text. | $1,700,000 | Click or tap here to enter text. | Click or tap here to enter text. | 1.5 |\n| IT/Technology Resourc\u003Cbr>es | Virtual Machine Access for Students | 2026-2029 | Click or tap here to enter text. | $450,000 | Click or tap here to enter text. | Click or tap here to enter text. | 1.5 |\n| IT/Technology Resourc\u003Cbr>es | Upgrade Existing Wifi Services | 2026-2029 | Click or tap here to enter text. | $2,350,000 | Click or tap here to enter text. | Click or tap here to enter text. | 1.5 |\n| ITAssistance\u003Cbr>Center | Chatbot Impleme","cbCaiitKi2fJOr9w","https://ap.wps.com/l/cbCaiitKi2fJOr9w","pdf",209801,7,"English","# Mission Statement\n# Process\n# Action Plans as Related to University Goals and Initiatives\n## University Goal 1: Supporting Student Success\n## University Goal 2: Advancing Academic Excellence\n## University Goal 3: Expanding Discovery, Innovation, Creativity, and Research","[{\"question\":\"What is the mission of the Division of Information Technology in this strategic plan?\",\"answer\":\"The Division provides the university community with effective, reliable, and secure technology services supported by excellent customer service to advance academic, research, and administrative goals.\"},{\"question\":\"How was the 2023–2029 plan developed?\",\"answer\":\"The plan extends ongoing strategic planning by reviewing major initiatives, conducting annual status updates, and incorporating yearly feedback from academic deans, divisional vice presidents, and the Campus Information Resource Advisory Council. Departments also participated in a planning retreat and reviewed external technology outlook reports and publications.\"},{\"question\":\"What types of IT action initiatives are included, and how are they tracked?\",\"answer\":\"The action plans include initiatives such as ERP replacement, digital credentials, CRM implementation, student virtual machine access, WiFi upgrades, chatbot implementation, and teaching theatre remodeling. Each initiative includes a timeframe, requested resources, expected cost, funding source, and assessment criteria or key performance indicators.\"}]","Information Technology Strategic Plan - 2023-2029 - Division of Information Technology Action Plan | PDF",1789206487]