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The procedures outline the program’s mission to improve Pueblo operations through hardware and software technology, specify its scope for network, inventory, telecommunications, and technology initiatives, and document core responsibilities. 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Purpose  \nThe purpose of the program is to provide the Pueblo of Laguna employees, and system users, high quality technical services provided by the Pueblo of Laguna Information Technology Program and to assist Pueblo of Laguna computer users in finding the appropriate resource to answer their questions, resolve any computer or network related problems, update applications developed inhouse, assist with specific program needs, and aid them in finding appropriate computer related tools to accomplish their job at the Pueblo of Laguna.  \n2. Mission Statement  \nThe mission of the Information Technology program is to provide opportunities for enhancement and improvement in the Pueblo government operations by implementation and incorporation of technological advancements in hardware and software.  \n3. Organizational Description/Scope of Work  \nThe IT Program provides technical assistance and maintenance and oversight of the Pueblo government’s computer network, software, and hardware inventory, telecommunication network, and any technology initiatives within the Pueblo government. The IT Program encourages all departments to be our partners in planning for future computing environments for the Pueblo of Laguna. We also hope that by understanding the role the IT Program plays in maintaining the reliability and integrity of computer resources, our employees will be our partners in planning for future computing environments for the Pueblo of Laguna.  \n4. Contact Information  \nThe Pueblo of Laguna IT Program is located in the Pueblo of Laguna Pueblo Building  \nPhysical address: 22 Capital Road , Laguna, NM 87026  \nMailing address: PO Box 194, Laguna, NM 87026-194  \nActing IT Manager: Denise Price Email: [dprice@lagunapueblo-nsn.gov](dprice@lagunapueblo-nsn.gov)[ ](dprice@lagunapueblo-nsn.gov)Telephone: 505-552-6654 Ext. 7030  \nNetwork Technician: Rod Allison Email: [rallison@lagunapueblo-nsn.gov](rallison@lagunapueblo-nsn.gov)[ ](rallison@lagunapueblo-nsn.gov)Telephone: 505-552-6654 Ext. 5780  \n5. Responsibility and Role of the IT Program  \nThe IT Program determines and conceptually plans the best ways for technology to meet the goals of the program and the Pueblo. The IT Program will install, maintain, and upgrade systems as necessary. The IT Program will be responsible for researching and developing new ways to accomplish tasks in a productive timely manner. All computing devices and applications added to  \nthe Pueblo of Laguna servers have an impact on the overall network. The IT Program’s ability to properly support new devices and applications often require additional resources that may take time to acquire and install. The IT Program will balance the load of services across resources as necessary. By including the IT Program in preliminary discussions, programs can start preparations to support and keep projects flowing smoothly. The IT Program is responsible for the following functions:  \na. PBX's & Voice Mail Systems  \nb. Internet Access & E-mail  \nc. Computer/Laptop Hardware  \nd. Program Software  \ne. Copiers/Fax/Scanners – All peripherals  \nf. Video & Audio equipment  \ng. Maintains network security and performance; establishes workable directory structure , network security, and disk space allocation, etc,  \nh. Sets up user accounts according to set established policies, procedures, and limitations.  \ni. Tracks all problems or issues through work orders.  \nj. Plans new phone lines and data ports when needed.  \nk. Performs network maintenance, changes, and upgrades.  \nl. Enhances network by assessing new software and hardware products that would increase network performance and expand network services.  \nm. Directs the performance of regularly scheduled systems management and maintenance procedures designed to ensure the integrity of all programs by running backup proceduresand diagnostic software routines.  \nn. Implements disaster recovers plans; runs system backups a","cbCaiaCsmyw2MBZX","https://ap.wps.com/l/cbCaiaCsmyw2MBZX","pdf",70133,9,"English","# Purpose\n# Mission Statement\n# Organizational Description/Scope of Work\n# Contact Information\n# Responsibility and Role of the IT Program\n## Core Functions\n## Software Procedures","[{\"question\":\"What is the purpose of the Information Technology Standard Operating Procedures?\",\"answer\":\"They provide Pueblo of Laguna employees and system users with high-quality technical services, guidance to find proper resources, help resolve computer or network issues, support in-house application updates, and assist with job-related computer tools and needs.\"},{\"question\":\"What are the main responsibilities of the IT Program?\",\"answer\":\"The IT Program installs, maintains, upgrades, and balances services across systems, oversees network security and performance, manages user accounts, tracks issues via work orders, plans phone lines and data ports, runs maintenance and backups, and develops needed procedural documentation.\"},{\"question\":\"How does the IT Program handle software requests and installation approval?\",\"answer\":\"The IT Program maintains a list of standard and recommended software and approves software to ensure compatibility and non-destructive behavior. Users must submit an IT work order for software not on the list; unqualified or incompatible software cannot be installed.\"}]","Information Technology Standard Operating Procedures - Purpose and IT Program Responsibilities | PDF",1789202996]