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It states effective date mechanics, scope delivery through incorporated exhibits, and formal change order governance. The agreement includes key definitions for authorized access to protected data, customer and district information categories, and delay event classifications (compensable, concurrent, excusable, inexcusable), including force majeure exclusions for hacking or cyberwarfare.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/information-technology-services-agreement-east-bay-municipal-utility-district/199814/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/information-technology-services-agreement-east-bay-municipal-utility-district/199814.png","ImageObject",442,249,{"name":88,"@type":89},"8796093062539","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-11","2026-09-04",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Who are the parties to the Information Technology Services Agreement?","Question",{"text":109,"@type":110},"The agreement is between the East Bay Municipal Utility District and the named contractor.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What is a Change Order under the agreement?",{"text":114,"@type":110},"A Change Order is a written instrument that modifies the scope of services, agreement sum, and/or agreement time, signed according to approval status.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the agreement classify delay events?",{"text":118,"@type":110},"It distinguishes compensable delay, concurrent delay, excusable delay, and inexcusable delay based on cause and control, including conditions that are not mitigable by the contractor.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},199814,1788507093,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":60,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":126,"read_time":101},8796093062539,"INFORMATION TECHNOLOGY SERVICES AGREEMENT  \nBETWEEN  \nTHE EAST BAY MUNICIPAL UTILITY DISTRICT  \nAND  \n[CONTRACTOR]  \nThis Information Technology Services Agreement (“Agreement”), effective as of [ DATE] (the“Effective Date”), is by and between the East Bay Municipal Utility District (“District”), a public entity, and [Contractor Name], a [State of Organization] [ Entity Type] (“Contractor”) . The District and Contractor may be referred to herein collectively as the “Parties” or individually asa “Party.”  \nRECITALS  \n1. The District requires [briefly describe services], defined as the “Services” below.  \n2. Contractor has submitted a proposal to provide the Services and Contractor represents that it has the experience, licenses, qualifications, staff and expertise to provide the Services ina professional and competent manner.  \n3. The District’s Board of Directors has authorized this Agreement by Motion Number  \n  .  \n4. In consideration of the mutual covenants, terms, and conditions set forth below, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:  \nAGREEMENT  \nIt is agreed that the District retains Contractor to provide the Services, and Contractor accepts this engagement based on the requirements described in this Agreement and the following Exhibits, all of which are incorporated into this Agreement by reference:  \nExhibit A Scope of Services  \nExhibit B Payment Terms and Procedures [ IF NECESSARY- i.e. describe phased project/payment plans, amounts to be paid upon approved submittals, etc.]  \nExhibit C Insurance Requirements  \nExhibit D Bond Requirements [ IF NECESSARY, Performance and Payment.]  \nExhibit E Public Works Forms [ IF NECESSARY i.e. completed Declaration of Noncollusion, Eligibility to Work on Public Works Project.]  \n1. DEFINITIONS  \n1.1. “Authorized Employees” means Contractor’s employees who have a need to know or otherwise access Protected Information to enable Contractor to perform its obligations under this Agreement.  \n1.2. “Authorized Persons” means Authorized Employees and Contractor’s agents and contractors who have a need to know or otherwise access Protected Information to enable Contractor to perform its obligations under this Agreement.  \n1.3. “Change Order” A Change Order is a written instrument used for modifying this Agreement with regards to the scope of Services, Agreement sum, and/or Agreement Time. An approved Change Order is a Change Order signed by the District Project Manager. An executed Change Order is a Change Order signed by both the District Project Manager and Contractor Project Manager.  \n1.4. “Customer Information” means the name, address, phone number, account number and water usage data of any water or wastewater customer of the District.  \n1.5. “Days” shall mean calendar days.  \n1.6. “Delay Event” shall mean any act, occurrence or omission causing a delay in the completion of the Services within the time limits set forth in this Agreement.  \n1.6.1. “Compensable Delay Event” shall mean a Delay Event that could not be avoided by Contractor mitigation, caused directly and solely by the District or by causes within the exclusive control of the District, and which were not concurrent with any other type of Delay Event.  \n1.6.2. “Concurrent Delay Event” shall mean two or more independent Delay Events where the Delay Events occur at the same time during all or a portion of the delay period being considered, and where each of the Delay Events would have caused delay to Contractor even in the absence of any of the other Delay Events.  \n1.6.3. “Excusable Delay Event” shall mean a Delay Event directly caused by events beyond the control of both Contractor and the District, including Force Majeure events, which is not concurrent with an Inexcusable Delay Event and which could not have been avoided by Contractor through reasonable mitigation measures.  \n1.6.4. “Inexcusable Delay Event” shall mean a D","cbCainMNcvX4xpLY","https://ap.wps.com/l/cbCainMNcvX4xpLY","pdf",299597,23,"English","# Definitions\n## Authorized access and Protected Information\n## Change Order\n## Information categories\n## Delay Events\n## Force Majeure","[{\"question\":\"Who are the parties to the Information Technology Services Agreement?\",\"answer\":\"The agreement is between the East Bay Municipal Utility District and the named contractor.\"},{\"question\":\"What is a Change Order under the agreement?\",\"answer\":\"A Change Order is a written instrument that modifies the scope of services, agreement sum, and/or agreement time, signed according to approval status.\"},{\"question\":\"How does the agreement classify delay events?\",\"answer\":\"It distinguishes compensable delay, concurrent delay, excusable delay, and inexcusable delay based on cause and control, including conditions that are not mitigable by the contractor.\"}]","Information Technology Services Agreement - East Bay Municipal Utility District | PDF"]