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](www.perrygroupconsulting.ca)[647-669-9540](647-669-9540)  \nTable of Contents  \n1.0 Introduction and Background...........................................................................................................4  \n1.1 Context................................................................................................................................................. 4  \n1.2 Importance of Technology for Municipalities ........................................................................................ 4  \n1.3 The Importance of this Digital Strategy ................................................................................................ 6  \n1.4 ITDSP Development Process .............................................................................................................. 7  \n2.0 Current State ................................................................................................................................... 9  \n2.1 Key Ongoing Projects .......................................................................................................................... 9  \n2.2 Introducing the Municipal Technology Model (MTM) ............................................................................ 9  \n2.3 Municipal Technology Model Assessment Results ............................................................................ 12  \n2.4 Municipal Online Service Assessment (MOSA) ................................................................................. 14  \n2.5 Results From the Staff Survey ........................................................................................................... 17  \n2.6 Current IT Organization...................................................................................................................... 21  \n2.7 Benchmarking Results re: Investment and IT Staffing ....................................................................... 23  \n2.8 Current State Summary ..................................................................................................................... 26  \n3.0 Future State Vision ........................................................................................................................27  \n3.1 Benefits of Digital Service Delivery .................................................................................................... 28  \n3.2 Linking to the Customer Service Framework ..................................................................................... 34  \n3.3 The Vision .......................................................................................................................................... 34  \n4.0 Preparing for Success ................................................................................................................... 39  \n4.1 The Partnership Between Business and IT ........................................................................................ 39  \n4.2 Elevating the Role of IT ...................................................................................................................... 40  \n4.3 A New IT Governance Model ............................................................................................................. 44  \n4.4 An Inclusive Framework – Encompassing All Information and Technology Decision-Making............ 46  \n4.5 Proposed Information and Digital Technology Governance Framework – Roles and Responsibilities47  \n4.6 Project Portfolio Management Approach to Selection and Execution of Technology Initiatives ......... 53  \n4.7 Change Management......................................................................................................................... 75  \n5.0 Deliverables and the Roadmap .........................................................................","cbCaifqXDfk7EiGd","https://ap.wps.com/l/cbCaifqXDfk7EiGd","pdf",2803731,113,"English","# Introduction and Background\n## Context\n## Importance of Technology for Municipalities\n## The Importance of this Digital Strategy\n## ITDSP Development Process\n# Current State\n## Key Ongoing Projects\n## Municipal Technology Model (MTM)\n## Municipal Technology Model Assessment Results\n## Municipal Online Service Assessment (MOSA)\n## Results From the Staff Survey\n## Current IT Organization\n## Benchmarking Results re: Investment and IT Staffing\n## Current State Summary\n# Future State Vision\n## Benefits of Digital Service Delivery\n## Linking to the Customer Service Framework\n## The Vision\n# Preparing for Success\n## The Partnership Between Business and IT\n## Elevating the Role of IT\n## A New IT Governance Model\n## An Inclusive Framework – Encompassing All Information and Technology Decision-Making\n## Proposed Information and Digital Technology Governance Framework – Roles and Responsibilities\n## Project Portfolio Management Approach\n## Change Management\n# Deliverables and the Roadmap\n## Key Initiatives\n## Quick Wins\n## Work Plan\n## Budget\n# Conclusion\n## Appendix 2 – Suggested Terms of Reference for Technology Governance Bodies","[{\"question\":\"How was the ITDSP developed for the municipality?\",\"answer\":\"The Town and stakeholders developed the 2022–2026 Strategic Plan in 2022, including the objective to create an ITDSP. In 2023, the Town selected Perry Group Consulting through a competitive procurement process to develop the plan.\"},{\"question\":\"What assessments and inputs inform the current-state analysis?\",\"answer\":\"The report uses results from the Municipal Technology Model (MTM), Municipal Online Service Assessment (MOSA), staff survey findings, and benchmarking regarding investment and IT staffing. It also summarizes key ongoing projects and the current IT organization.\"},{\"question\":\"What governance and execution approach does the future state require?\",\"answer\":\"It introduces a new and inclusive IT governance model, defines roles and responsibilities within an information and digital technology governance framework, and sets a project portfolio management approach for selecting and executing technology initiatives, supported by change management.\"}]","Information Technology Digital Strategic Plan (ITDSP) - Final Report - February 23, 2024 | PDF",1789190564]