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The index also organizes operational policies such as billing procedures, payment contracts, sliding fees, fiscal management, and customer service practices. It further connects staffing and compliance topics including hiring, competency, continuing education, confidentiality, crisis counseling, safety procedures, and ethics to enable rapid lookup of related guidance throughout the text.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/index-4b9d161cf627487d85ae9980d803099b/280133/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/index-4b9d161cf627487d85ae9980d803099b/280133.png","ImageObject",442,249,{"name":88,"@type":89},"Bulrr","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does the index help readers do in this document?","Question",{"text":108,"@type":109},"It enables quick cross-referencing of topics across clinic administration and clinical documentation, pointing to page ranges for related guidance.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which major areas are covered by the index entries?",{"text":113,"@type":109},"Key areas include documentation and accreditation requirements, audits and compliance, billing procedures and insurance forms, and customer service and office operations.",{"name":115,"@type":106,"acceptedAnswer":116},"How are documentation topics organized for lookup?",{"text":117,"@type":109},"Related documentation concepts—such as progress notes, treatment plans, standards, audits, and third-party requirements—are listed with page ranges and cross-references.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},280133,1789534062,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":60,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":76},5909892115043,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Index  \nAccessibility, office, 65  \nAccountability, documentation and, 253  \nAccreditation, 206  \nguidelines, 24  \nSee also Documentation, accredi  \ntation requirements Administrative skills, 21–26. See  \nalso specific type Advertisement, 19  \nmanaged care and, 70  \nAftercare services, 237–238 Alanon, 237  \nAmenities, waiting room, 56 Answering services:  \n24-hour, 43  \nemotional investment, lack of, 44  \nlost customers and, 42, 43 specialization, 43  \nAppreciation, letters of, 58, 96 Attention Deficit/Hyperactivity  \nDisorder (ADHD), 86, 87 Audit, 23, 24  \nscreening and, 117  \nSee also Documentation, audits  \nAverage, therapists who are, 8–9  \nBehavioral Disorders, 87  \nBilling procedures, 157–158, 177– 178  \nclerical accuracy, 122  \ncodes, 161–168  \ntime management and, 148, 149  \ngreeting clients and payment of, 56  \nin-house vs. outside, 120–121, 149–150  \ninsurance companies, 160 knowledge of, 121–122  \nmaster’s vs. doctoral level clinicians, 54–55  \npayment contracts, client, 158– 160  \npersistence, 122–123  \nprimer, 168–170  \ninsurance forms and descriptions, 170–177  \n286 INDEX  \nBilling procedures (continued) rejected payments, 160–161  \nservices, time management and, 149–150  \nSee also Business policies/ procedures  \nBomb threats. See Safety policies,  \nbomb threats  \nBoundary issues, office personnel  \nand, 57–58, 103  \nBrochures. See Referrals, mailers/  \nbrochures and Business manager, financial restraints and, 15  \nBusiness policies/procedures: business plan, 181–182  \nsample, 183–188  \nclinic fee schedule, 197  \nsample, 198  \ndelinquent accounts, 189, 194 sample, 195  \ndesignated authority, 197 sample, 199–207  \nfiscal management, 183, 189  \nsample, 190–194  \nsliding fees, 195–197  \nsample, 196  \nCameras, security, 65  \nCapacity, business plans and, 187– 188  \nCaregivers, tailoring brochures to, 86  \nCarnegie, Dale, 41  \nCaseworkers. See Social workers Center for Substance Abuse Ser  \nvices, 221, 223  \nCenters for Disease Control, 232 Charge Journal, 192  \nChart review, 23  \nCheck writing systems, 190 Chief Executive Officer (CEO),  \n202–203 Clientele:  \nstealing, 95–96  \ntailoring brochures to, 85–87 The Clinical Documentation  \nSourcebook, 3rd ed., 181 Clinical policies:  \ncare, continuity of, 215, 219 sample, 216–219  \nethics, 209  \nsample, 210–213  \nfor interns, 207  \nsample, 208  \njob performance, 209  \nsample, 213  \nqualified and appropriateness of services, 226  \nsample, 227–238  \nrecipient rights sample, 220– 226  \nseclusion and restraint, 219 sample, 220  \nstaff growth and development, 209, 213, 215  \nsample, 214–215  \nClosure, clinic, 206–207  \nCMS-1500 claim form, 170, 177 Collection policy, 168–170  \nCompetency:  \nmanaged care applications and, 74  \nmatching clients to therapistsand, 50–51  \nCompetition:  \ndangers of ignoring, 16  \nsurpassing the, 16–18  \nIndex 287  \nCompliance guidelines, staff development and, 24  \nConduct Disorder, 86  \nevaluations, 87  \nConfidentiality, 56, 57  \nConflict of interest statement, 227 Consistency, employee relation  \nships and, 104–106  \nConsulting, 136  \nContinuing education (CE), 130–  \n131 Contracts:  \nclient payment, 158–160  \nSee also Independent contractors; Managed care contracts Counseling skills. See Therapeutic  \nskills  \nCQI committee, 203  \nCredentials. See Accreditation Credit bureau checks, 25  \nCriminal background checks, 25 Crisis counseling:  \n24-hour, 45, 54  \neliminating waiting lists and, 45  \nstaff development and, 23–24 Current Procedural Terminology  \n(CPT) codes, 160, 166, 175 Customer service, 41–43  \nfirst impressions about, 43–45, 55–56  \ngreeting clients, 56–58  \nmanaged care and, 72  \noffice appearance and location, 60–65  \nreceptionist, importance of, 46–52  \nreferral sources, 58–60  \nsurvey of, 52–55  \nwaiting lists, 45–46  \nData Assessment Plan (DAP), 270– 272  \nDécor, office, 64–65  \nDevelopmental Delays, 87  \nDiagnostic and Statistical Manual, 22, 166, 232, 238, 261  \nDirection, 7–8  \nDirectors, board of, 199–200 Disability:  \nevaluations, 87  \nf","cbCaihJVBR5BicAG","https://ap.wps.com/l/cbCaihJVBR5BicAG","pdf",159542,8,"English","[{\"question\":\"What does the index help readers do in this document?\",\"answer\":\"It enables quick cross-referencing of topics across clinic administration and clinical documentation, pointing to page ranges for related guidance.\"},{\"question\":\"Which major areas are covered by the index entries?\",\"answer\":\"Key areas include documentation and accreditation requirements, audits and compliance, billing procedures and insurance forms, and customer service and office operations.\"},{\"question\":\"How are documentation topics organized for lookup?\",\"answer\":\"Related documentation concepts—such as progress notes, treatment plans, standards, audits, and third-party requirements—are listed with page ranges and cross-references.\"}]","Index | PDF"]