[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-240783-105":53,"doc-detail-240783-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","incident-priority-matrix-key","Incident Priority Matrix Key","","This document provides a key and a matrix for determining incident priority based on impact and urgency. The key defines priority ratings from P1 to P4, corresponding to \"Critical,\" \"Essential,\" \"Moderate,\" and \"Minor\" priority levels, respectively. It also maps these ratings to impact levels (Unacceptable, Undesirable, Tolerable, Acceptable) and urgency levels (Critical, Essential, Moderate, Minor). The Incident Priority Matrix visually combines impact and urgency to assign a priority rating (P1-P4) to an incident. For example, an incident with \"Unacceptable\" impact and \"Critical\" urgency is rated P1, while an incident with \"Acceptable\" impact and \"Minor\" urgency is rated P4. The document also includes a template table for recording incident details, such as Ref ID/Ticket No., Incident description, Impact, Urgency, Priority, Department/Location, and Warnings/Remedies. It is provided by Smartsheet, Inc., with a disclaimer about the completeness and accuracy of the information.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/incident-priority-matrix-key/240783/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/incident-priority-matrix-key/240783.png","ImageObject",442,249,{"name":88,"@type":89},"Theodora","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-22","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How is incident priority determined according to this matrix?","Question",{"text":108,"@type":109},"Incident priority is determined by evaluating both the impact of the incident and its urgency. The matrix cross-references these two factors to assign a priority rating from P1 (Critical) to P4 (Minor).","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What does a P1 rating signify in the Incident Priority Matrix?",{"text":113,"@type":109},"A P1 rating signifies a critical incident, typically characterized by unacceptable impact and critical urgency. These are the most severe incidents requiring immediate attention.",{"name":115,"@type":106,"acceptedAnswer":116},"What is the difference between Impact and Urgency in the context of this matrix?",{"text":117,"@type":109},"Impact refers to the extent of damage or disruption caused by the incident, ranging from Unacceptable to Acceptable. Urgency refers to the time sensitivity of resolving the incident, ranging from Critical to Minor.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},240783,1790001554,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},687197207919,"https://ap-avatar.wpscdn.com/avatar/a000253d6f5f7c60be?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779446848396160552","Incident Priority Matrix Template  \n\n| Ref ID /\u003Cbr>Ticket No. | Incident | Impact | Urgency | Priority | Department / Location | Warnings / Remedies |\n| --- | --- | --- | --- | --- | --- | --- |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |\n\nProvided by Smartsheet, Inc.  \nAny articles, templates, or information provided by Smartsheet on the website are for reference only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, articles, templates, or related graphics contained on the website. Any reliance you place on such information is therefore strictly at your own risk.","cbCaiiiAdhNKTmJq","https://ap.wps.com/l/cbCaiiiAdhNKTmJq","pdf",252192,"English","# Incident Priority Matrix Key\n## Incident Priority Matrix","[{\"question\":\"How is incident priority determined according to this matrix?\",\"answer\":\"Incident priority is determined by evaluating both the impact of the incident and its urgency. The matrix cross-references these two factors to assign a priority rating from P1 (Critical) to P4 (Minor).\"},{\"question\":\"What does a P1 rating signify in the Incident Priority Matrix?\",\"answer\":\"A P1 rating signifies a critical incident, typically characterized by unacceptable impact and critical urgency. These are the most severe incidents requiring immediate attention.\"},{\"question\":\"What is the difference between Impact and Urgency in the context of this matrix?\",\"answer\":\"Impact refers to the extent of damage or disruption caused by the incident, ranging from Unacceptable to Acceptable. Urgency refers to the time sensitivity of resolving the incident, ranging from Critical to Minor.\"}]","Incident Priority Matrix Key | PDF",1789165670]