[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-253779-105":53,"doc-detail-253779-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","incident-investigation-procedure-pro-00793","Incident Investigation Procedure - PRO-00793","","Incident Investigation Procedure PRO-00793 establishes how Seqwater investigates hazards and incidents across organizational levels to identify root causes, contributing factors, and prevention actions matched to the potential consequence. The procedure supports continuous improvement and the Water for Life vision through a Safe for Life promise, guiding assessment of potential consequences, planning, conducting investigations, sharing key learnings, completing actions, and verifying effectiveness for major and catastrophic events. It also defines training requirements, relevant references, and record-keeping, monitoring, and auditing expectations, including required checklists and an investigation matrix.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/incident-investigation-procedure-pro-00793/253779/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/incident-investigation-procedure-pro-00793/253779.png","ImageObject",442,249,{"name":88,"@type":89},"Ivy","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the incident investigation procedure PRO-00793?","Question",{"text":108,"@type":109},"To guide each level of the organization to investigate hazards and incidents in a way that identifies root causes, contributing factors, and preventive actions appropriate to the potential consequence.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What incidents does the procedure apply to within Seqwater?",{"text":113,"@type":109},"Incidents notified under Emergency Management Manual MAN-00276 work activities, and—where deemed relevant—potential or repeated hazards may also be subject to an incident investigation.",{"name":115,"@type":106,"acceptedAnswer":116},"How are potential consequences handled during the investigation process?",{"text":117,"@type":109},"The procedure requires assessing the potential consequence, using the defined categories to guide investigation planning and execution, and verifying effectiveness especially for major and catastrophic potential incidents.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},253779,1789270059,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":20,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":47},549758252649,"https://ap-avatar.wpscdn.com/avatar/8000253669c5317157?_k=1778319167496531819","Procedure  \nIncident Investigation  \nDocument number: PRO-00793  \nThis document is the property of Seqwater. It must not be copied or reproduced in any way whatsoever without the authority of Seqwater. This document is uncontrolled when printed. An electronic database manages and stores the controlled version.  \n\n| Rev no. | Description | Owner |  | Approved for issue |  |  |\n| --- | --- | --- | --- | --- | --- | --- |\n|  |  | Position | Signature | Position | Signature | Date |\n| 08 | Amended Version | Quality Systems Coordinator | Refer to supporting Info in Q-Pulse | General Manager Corporate Services | Refer to supporting Info in Q-Pulse | 20/04/2021 |\n\nContents  \n1 Purpose 3  \n2 Scope 3  \n3 Definitions 3  \n4 Roles and Responsibilities 5  \n5 Procedure 6  \n5.2 Assess the Potential Consequence 7  \n5.3 Plan the investigation 7  \n5.4 Conduct the investigation 8  \n5.5 Share key learnings 8  \n5.6 Complete Actions 9  \n5.7 Verify Major & Catastrophic Potential Incident Investigation Effectiveness 9  \n6 Training requirements 9  \n6.1 Potential Insignificant Consequence 9  \n6.2 Potential Minor and Moderate Consequences 9  \n6.3 Potential Major and Catastrophic Consequence 9  \n7 References 10  \n7.1 Legislation and other requirements 10  \n7.2 Supporting Procedures, documents, forms and templates 10  \n7.3 Notifiable Incident definition references 11  \n8 Record keeping 11  \n9 Monitoring and Auditing 11  \nAppendix A – Investigation Matrix 12  \nAppendix B – Risk Wizard Data and REX records 13  \nAppendix C – Incident Reporting Checklist 13  \nAppendix D – Investigation Planning Checklist 14  \nAppendix E – Informal Investigation Checklist 14  \n| [Rev. no](Rev. no). | Doc No. | Doc Owner | Version Date | Doc Approver |  |\n| --- | --- | --- | --- | --- | --- |\n| 8 | PRO-00793 | Quality Systems Coordinator | 20/04/2021 | General Manager Corporate Services | Page 2 of 14 |\n\nThe controlled version of this document is registered. All other versions are uncontrolled.  \n1 Purpose  \nSeqwater is committed to continuous improvement within our business. The purpose of this procedure is to support our “Water for Life” Vision and achieve our “Safe for Life” Promise by guiding each level of the organisation to investigate hazards and incidents in a way that identifies the root cause(s) , contributing factors and preventative actions that are appropriate for the level of potential consequence.  \nWhen implemented the preventative actions should:  \n• Eliminate or minimise identified hazards or risks as far as reasonably practicable.  \n• Prevent the reoccurrence of incidents.  \n• Imbed Seqwater values and challenge work processes that need improvement.  \nThis procedure supports the requirements of Performance Evaluation as detailed in Corporate Management System Manual ( MAN-00004) for all quality systems.  \n2 Scope  \nThis procedure applies to incidents notified under Emergency Management Manual MAN-00276 work activities within Seqwater. Where deemed relevant, potential or repeated hazards identified may be subject to an incident investigation.  \nThis procedure does not replace incident and emergency response procedures described by the Emergency Management Manual ( MAN-00276) and required under the Bulk Authority Emergency Response Plan ( ERP-00001) .  \n3 Definitions  \n\n| Term | Definitions |\n| --- | --- |\n| Accountable Leader | Person in an Seqwater role with line responsibility for the people, environment or community directly placed at risk or harmed by a hazard, near miss or incident. |\n| Chain of Events & 5 Whys | Chain of Events & 5 Whys is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defector problem by repeating the question \"Why?\"   Not all problems have a single root cause. |\n| Contributing Factor | A factor that contributed to the causes of the incident. |\n| Corporate Electronic Database | Risk Wizard will ","cbCaihegG1KqtFtm","https://ap.wps.com/l/cbCaihegG1KqtFtm","pdf",360030,"English","# 1 Purpose\n# 2 Scope\n# 3 Definitions\n# 4 Roles and Responsibilities\n# 5 Procedure\n## 5.2 Assess the Potential Consequence\n## 5.3 Plan the investigation\n## 5.4 Conduct the investigation\n## 5.5 Share key learnings\n## 5.6 Complete Actions\n## 5.7 Verify Major & Catastrophic Potential Incident Investigation Effectiveness\n# 6 Training requirements\n## 6.1 Potential Insignificant Consequence\n## 6.2 Potential Minor and Moderate Consequences\n## 6.3 Potential Major and Catastrophic Consequence\n# 7 References\n## 7.1 Legislation and other requirements\n## 7.2 Supporting Procedures, documents, forms and templates\n## 7.3 Notifiable Incident definition references\n# 8 Record keeping\n# 9 Monitoring and Auditing\n# Appendix A – Investigation Matrix\n# Appendix B – Risk Wizard Data and REX records\n# Appendix C – Incident Reporting Checklist\n# Appendix D – Investigation Planning Checklist\n# Appendix E – Informal Investigation Checklist","[{\"question\":\"What is the purpose of the incident investigation procedure PRO-00793?\",\"answer\":\"To guide each level of the organization to investigate hazards and incidents in a way that identifies root causes, contributing factors, and preventive actions appropriate to the potential consequence.\"},{\"question\":\"What incidents does the procedure apply to within Seqwater?\",\"answer\":\"Incidents notified under Emergency Management Manual MAN-00276 work activities, and—where deemed relevant—potential or repeated hazards may also be subject to an incident investigation.\"},{\"question\":\"How are potential consequences handled during the investigation process?\",\"answer\":\"The procedure requires assessing the potential consequence, using the defined categories to guide investigation planning and execution, and verifying effectiveness especially for major and catastrophic potential incidents.\"}]","Incident Investigation Procedure - PRO-00793 | PDF"]