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results.  \nGoals:  \nFirm grasp of ocean import operations  \nMinimize upward delegation to department, branch, district management, as well as CHQ. Implement strategy for operational excellence and efficiency gains  \nHeavy focus on retention and current customer relationship development Strong grasp on all of team processes  \nPersonnel development  \nAbsolutes:  \nDocument Turn Over  \nCustomer Service In-Box (clean prior to team departure)  \nOcean Dispatch  \nMissing ANR Report  \nCustomer Specific Reports  \nDemurrage Monitor  \nCo-Loads  \nIn-bound IT's & Rail  \nDiversions  \nOperational Issue Resolution  \nCFS Inventory  \nEDEs  \nRevenue recognition event review  \nOT Review – Weekly  \nSick Time Review – Weekly  \nVacation Review – Weekly  \nTraining Hours Update-Weekly  \nCarrier Evaluations (Ocean Only)  \nTransition and Implementation  \nEmployee Performance Evaluations  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nDaily  \nMonday, Wednesday Friday Sups Meeting  \nSups Meeting  \nSups Meeting  \nSups Meeting  \nQuarterly As necessary  \nAs necessary  \nTransition Impact Areas:  \nComplete understanding of Gateway Team Process  \n** Logging, Track & Trace, Marine Exchange, Demurrage Monitor, CFS Management Develop in depth knowledge of our scripting  \n** TOV Application, Auto TOV, Auto Dispatch, Event Update Develop in depth knowledge of Microsoft Excel  \n** Use branch reporting to evaluate data, fill holes, and improve process Root cause analysis  \n** Understand the issue, define the problem, correct it permanently  \n** Trust but verify  \nBuild culture of teamwork, accountability, and desire for excellence in customer service Email Management  \nIdentify and prioritize hot issues  \nDelegation of desk level tasks  \nMinimize upward delegation","cbCaitHq35G7juQf","https://ap.wps.com/l/cbCaitHq35G7juQf","pdf",413007,"English","# Mission\n# Goals\n# Absolutes\n## Daily operational items\n## Weekly and recurring reviews\n## Meetings and transition activities\n# Transition impact areas\n## Process expertise\n## Tools and reporting\n## Root cause analysis and verification\n# Culture and delegation","[{\"question\":\"What is the mission of the Import Operations Supervisor role?\",\"answer\":\"Execute daily operational absolutes across the team to deliver excellent customer service, employee satisfaction, and superior financial results.\"},{\"question\":\"What operational areas are emphasized in the goals?\",\"answer\":\"Strong ocean import operations knowledge, minimizing upward delegation, operational excellence and efficiency gains, and retention-focused customer relationship development.\"},{\"question\":\"Which recurring responsibilities are included in the role?\",\"answer\":\"Weekly OT review, sick time review, vacation review, training hours updates, and recurring supervisor meetings (e.g., Monday/Wednesday/Friday and quarterly as necessary).\"},{\"question\":\"How does the role approach operational problems and process improvement?\",\"answer\":\"It stresses complete understanding of gateway team processes, in-depth knowledge of internal scripting and Excel, and root cause analysis to define issues, correct them permanently, and apply a trust-but-verify mindset.\"}]","Import Operations Supervisor Job Description | PDF",1789340648]