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The role manages staff performance and schedules while assisting with intake/redemption processing, lost reports, bite reports, and stray pet paperwork.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What qualifications are required for this position?",{"text":114,"@type":110},"Required qualifications include prior experience managing multiple employees and de-escalating customer complaints. The role also requires strong interpersonal, organizational, motivational, and communication skills, along with a sincere interest in the IHS mission and vision.",{"name":116,"@type":107,"acceptedAnswer":117},"What working conditions and physical demands should applicants expect?",{"text":118,"@type":110},"Work is performed in an animal shelter with potential exposure to environmental factors, hazardous materials, and potentially hostile or fractious animals. 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Since its incorporation in 1945, the Idaho Humane Society has become one of the most recognized and beloved nonprofit organizations in the community.  \nDepartment: Animal Control  \nClassification: Regular, full-time, non-exempt  \nJob Relationships: Supervised by Director of Animal Care & Control  \nSupervises:  \nAnimal Care & Control Clerks  \nSalary: $15-20/hour DOE  \nBenefits: Paid time off accrual, eight paid holidays, retirement plan, health  \ninsurance, dental insurance and supplemental insurance. All employees receive discounts on veterinary care and retail store pet supplies, as well as veterinary care credit and discounted pet adoptions.  \nPosition Summary:  \nThe Customer Service Manager is responsible for the daily operations of the front desk at our Dorman Street facility. Ensuring operations at the highest standard possible, this position will include staff management and working the front desk to assist the public. The Customer Service Manager will promote positive client service with internal and external clients. Duties include working with clients regarding surrendering pets, reclaiming pets, selling dog licenses, and handling paperwork and protocols for stray pets. This position works closely with the Animal Control department as well as the Shelter Manager.  \nDuties and Responsibilities  \n• Responsible for performance management of staff. Includes: performance appraisals, disciplinary action, recognition, orientation, training, guidance and overall performance.  \n• Maintains scheduling for assigned staff to ensure adequate coverage.  \n• Completes time sheet review and submission to payroll for all assigned staff.  \n• Responsible for new hire process of front desk, including interviewing, extending offers, and scheduling for new hire paperwork completion.  \n• Actively supports employees and volunteers; promotes the development of skills related to the advancement of goals and the IHS mission.  \n• Assists with front desk duties which includes answering phones and e-mails, processing animal intakes/redemptions, completing bite reports, conducting animal searches via lost reports, etc.  \n• May assist with animal control and provide backup to dispatch as needed.  \n• Maintains inventory of dog licenses for both shelter locations and orders from jurisdictions when necessary.  \n• Assures employees meet the IHS client service expectations and appropriately address client conflicts and concerns. Rectifies problems that may arise.  \n• Represents IHS in a professional and courteous manner at all times. Provides quality service to clients, volunteers, and employees recognizing their individual contribution to the success of the organization.  \n• Analyzes problems, initiates work improvements, initiates and promotes development and implementation of departmental services. Works with the staff in developing and implementing procedures.  \n• Performs all other special projects or duties as assigned.  \nQualifications  \n• Required:  \no Prior experience managing multiple employees.  \no Prior experience de-escalating customer complaints.  \no Excellent interpersonal, organizational and motivational skills as well as the ability to work well in a fast-paced environment and handle multiple tasks at once  \no Excellent oral and written communication skills and a genuine desire to model and facilitate productive communication in the workplace  \no Sincere interest in IHS mission and vision  \n• Desired:  \no Animal shelter experience  \n• Education/Training  \no High School Diploma  \nWorking Conditions  \nWork is performed in an animal shelter. Potential for exposure to environmental factors such as temperature variations, high noise levels, zoonotic diseases, animal waste, hazar","cbCaiqGgjq81IzxH","https://ap.wps.com/l/cbCaiqGgjq81IzxH","pdf",201588,"English","# Duties and Responsibilities\n## Responsibilities\n# Qualifications\n## Required\n## Desired\n# Working Conditions\n## Mental, Physical and Communications Demands","[{\"question\":\"What are the core responsibilities of the Customer Service Manager?\",\"answer\":\"The Customer Service Manager runs daily front-desk operations and promotes positive client service. The role manages staff performance and schedules while assisting with intake/redemption processing, lost reports, bite reports, and stray pet paperwork.\"},{\"question\":\"What qualifications are required for this position?\",\"answer\":\"Required qualifications include prior experience managing multiple employees and de-escalating customer complaints. The role also requires strong interpersonal, organizational, motivational, and communication skills, along with a sincere interest in the IHS mission and vision.\"},{\"question\":\"What working conditions and physical demands should applicants expect?\",\"answer\":\"Work is performed in an animal shelter with potential exposure to environmental factors, hazardous materials, and potentially hostile or fractious animals. The position requires staying active during the full shift and performing tasks such as lifting, bending, kneeling, crouching, pushing, and handling emotionally difficult interactions with patience and tact.\"}]","Idaho Humane Society - Customer Service Manager - Job Description | PDF",1789370316]