[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-280000-105":53,"doc-detail-280000-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","i-am-in-receipt-of-benefits-why-have-i-been-sent-a-rent-arrears-letter-when-ido-not-pay-rent","I am in receipt of benefits - why have I been sent a rent arrears letter when Ido not pay rent?","","Explains why a tenant who receives benefits may still receive a rent arrears letter, focusing on housing cost payment processes. For Housing Benefit, it describes how the council pays rent directly to Waverley Housing, and how arrears can appear if benefit is not paid for any reason. For Universal Credit, it stresses the tenant’s responsibility to keep a personal journal up to date and to instruct the Department of Work and Pensions on rent payments. It also clarifies that arrears letters indicate issues with a claim and encourages contacting Housing Benefit or DWP to resolve.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/i-am-in-receipt-of-benefits-why-have-i-been-sent-a-rent-arrears-letter-when-ido-not-pay-rent/280000/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/i-am-in-receipt-of-benefits-why-have-i-been-sent-a-rent-arrears-letter-when-ido-not-pay-rent/280000.png","ImageObject",442,249,{"name":88,"@type":89},"Fahsai","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Why can I receive a rent arrears letter if I receive Housing Benefit?","Question",{"text":109,"@type":110},"The council pays rent directly to Waverley Housing only when Housing Benefit is paid. If the benefit has not been paid for any reason, the rent account may show arrears.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are my responsibilities if I receive Universal Credit?",{"text":114,"@type":110},"You must keep your personal journal up to date and instruct the Department of Work and Pensions (DWP) through your journal about the amount you must pay towards your rent.",{"name":116,"@type":107,"acceptedAnswer":117},"Does receiving an arrears letter mean my rent payment is wrong?",{"text":118,"@type":110},"Receiving arrears letters indicates something may be wrong with your benefit claim. Contact Housing Benefit or DWP so the issue can be resolved.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},280000,1790305158,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":4},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","I am in receipt of benefits, why have I been sent a rent arrears letter when Ido not pay rent?  \nIf you get Housing Benefit, the council will pay your rent directly to Waverley Housing. However, if your benefit has not been paid for any reason, your rent account will show that you are in arrears. A claim for Housing Benefit is the responsibility oftenants and it is important that tenants make sure they give the council all the information needed to process a claim.  \nIf you receive Universal Credit, then it is your responsibility to ensure that your personal journal is kept up to date and that you instruct the Department of Work and Pensions (DWP) via your journal of the amount you must pay towards your rent.  \nIf you receive arrears letters from us, it means that there is something wrong with your claim, this may be easy to resolve so please make sure you contact Housing Benefit or DWP to make right.","cbCaiajGfpXdr795","https://ap.wps.com/l/cbCaiajGfpXdr795","pdf",28745,"English","# Why a rent arrears letter may be sent\n## Housing Benefit payment responsibility\n## Universal Credit journal and DWP instructions\n## What arrears letters mean and next steps","[{\"question\":\"Why can I receive a rent arrears letter if I receive Housing Benefit?\",\"answer\":\"The council pays rent directly to Waverley Housing only when Housing Benefit is paid. If the benefit has not been paid for any reason, the rent account may show arrears.\"},{\"question\":\"What are my responsibilities if I receive Universal Credit?\",\"answer\":\"You must keep your personal journal up to date and instruct the Department of Work and Pensions (DWP) through your journal about the amount you must pay towards your rent.\"},{\"question\":\"Does receiving an arrears letter mean my rent payment is wrong?\",\"answer\":\"Receiving arrears letters indicates something may be wrong with your benefit claim. Contact Housing Benefit or DWP so the issue can be resolved.\"}]","I am in receipt of benefits - why have I been sent a rent arrears letter when Ido not pay rent? | PDF",1789531758]