[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-247244-105":53,"doc-detail-247244-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","how-to-use-kpis-to-manage-a-health-center-data-reporting-guide","How to Use KPI’s to Manage a Health Center - Data & Reporting Guide","","A practical briefing on using KPIs to manage community health centers, structured around data reporting and inclusion criteria. It explains how to judge KPI impact across financial performance, operational efficiency, clinical quality, compliance, and mission attainment, and clarifies who should view reports and how often they should be analyzed (dashboard, monthly, or ad hoc). It also introduces reporting areas and demonstrates an iterative, logarithmic cycle-time reporting approach across three refinement iterations.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/how-to-use-kpis-to-manage-a-health-center-data-reporting-guide/247244/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/how-to-use-kpis-to-manage-a-health-center-data-reporting-guide/247244.png","ImageObject",442,249,{"name":88,"@type":89},"Mali","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What criteria determine whether a KPI should be included in reporting for a community health center?","Question",{"text":108,"@type":109},"The criteria evaluate the KPI’s impact on financial performance, operational efficiency, clinical quality, compliance, and mission alignment, and whether the data is available, trusted, and easy to report.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Who needs to see KPI reports in a CHC?",{"text":113,"@type":109},"Board members, executive management, line management, and staff all have different roles in viewing and using the reported data.",{"name":115,"@type":106,"acceptedAnswer":116},"How should cycle-time reporting be developed over time?",{"text":117,"@type":109},"Cycle-time reporting should evolve iteratively: start with understanding from broad cycle-time stories, refine the data by excluding specific encounter ranges, then break results down by service and further into workflow steps such as registration, rooming, vitals, provider entry, and checkout.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},247244,1791342349,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},2336475104362,"https://ap-avatar.wpscdn.com/avatar/22000c4c46a41b752dd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786595829695023868","North Carolina Community Health Center  \nAssociation  \n2022 Primary Care Conference  \nHow to Use KPI’s to Manage a Health Center  \nJune 9, 2022  \nCurt Degenfelder [curt@degenfelderhealth.com](curt@degenfelderhealth.com)[ ](curt@degenfelderhealth.com)[www.degenfelderhealth.com](www.degenfelderhealth.com)[ ](www.degenfelderhealth.com)310-740-0960  \nCurt Degenfelder President  \nCurt Degenfelder Consulting, Inc .  \n􀂃 Based in Los Angeles, CA  \n􀂃 A national healthcare business consultant with  \n33 years experience  \n􀂃 Work with 100+ community health centers (CHCs) developing financial, operational, and strategic solutions  \n􀂃 Work on FQHC payment reform & alternative payment methodologies (APMs)  \n􀂃 Perform trainings for CHCs, state PCAs, the  \nNational Association of Community Health Centers as well as boards and foundations  \n􀂃 Board member at Westside Family Health Center in Culver City, CA  \nREPORTING IN CHCs  \nCurt Degenfelder Consulting, Inc.  \nData & Report Inclusion Criteria  \n􀂃 How great is the impact of the specific data on:  \n– Financial performance  \n– Operational efficiency  \n– Clinical quality  \n– Compliance  \n– Health center meeting its mission  \n􀂃 Who needs to see the data: Board, Executive Management, Line Management, Staff  \n􀂃 How frequently does the data need to be analyzed:  \n– Dashboard: closer to real-time  \n– Monthly  \n– Ad hoc  \n3  \nCurt Degenfelder Consulting, Inc.  \nData & Report Inclusion Criteria  \n􀂃 How available is the data?  \n– Is it stored electronically?  \n– Is it collected automatically as part of normal operations, so no new data entry is required?  \n– Is it easily reported?  \n• Does a report already exist or is it ad hoc?  \n• Does it require integration from multiple systems?  \n• Do we trust the data, or does it need to be “scrubbed”?  \n4  \nCurt Degenfelder Consulting, Inc.  \nAreas of Reporting  \n\n| Operations | Finance | Clinical | Management/ Governance | Regulatory |\n| --- | --- | --- | --- | --- |\n| Patient flow | Profitability drivers | Provider staffing | HR reports | UDS |\n| Operational Staff performance | Income statement & balance sheet | UDS quality measures | Compliance | 990 |\n| Provider\u003Cbr>productivity | Grants\u003Cbr>management | HEDIS | Board issues | Cost reports |\n| Appointment scheduling | Revenue cycle | CQI reports |  | FFR |\n| Call center metrics | Managed care membership |  |  | Licensing |\n|  | 340b |  |  |  |\n\n5  \nCurt Degenfelder Consulting, Inc.  \nReport Development Is Logarithmic and Iterative  \n6  \nCurt Degenfelder Consulting, Inc.  \nIteration \\#1 – Cycle Time  \nStarting Understanding: Stories about long waits from Site Managers . Understanding of issue: 20%  \nCFO gets cycle time report  \nfrom EHR  \nCFO presents cycle time report and is told “that  \nOverall cycle time is 4 hours, this doesn’t seem  \ndata is all wrong”  \nCFO carves out encounters > 6 hours, calculates 2 hour  \ncycle time  \nright  \nCFO notices that some encounters aren’t closed and have > 1 day cycle times  \nUnderstanding at end of iteration \\#1: 60% Curt Degenfelder Consulting, Inc.  \n7  \nIteration \\#2 – Cycle Time  \nStarting Understanding: 50% from cycle time report  \nCFO starts with cycle time  \nreport  \nCFO presents cycle time report and is told “that looks better but I want to know more”  \nCFO runs the report by    \nservice by site  \nCFO separates out medical, dental , mental health  \nMedical 1.25 hours, dental 2.75 hours, MH 1.4 hours  \nUnderstanding at end of iteration \\#2: 70%  \n Curt Degenfelder Consulting, Inc.  \n8  \nIteration \\#3 – Cycle Time  \nStarting Understanding: 70% from cycle time report  \nCFO starts with cycle time  \nreport  \nManagement team can make specific changes based on report  \nCFO breaks out entry to registration   done, to roomed, to vitals complete,  \nto provider enters room, to provider done, to patient checkout  \nCFO separates new from established patients  \nMedical new patient 1.75 hours, established 1.0  \nUnderstanding at end of iteration \\#2: 90%  \nCurt Degenfelder Consultin","cbCailU7CKy5Q7wv","https://ap.wps.com/l/cbCailU7CKy5Q7wv","pdf",1437535,67,"English","# Reporting in CHCs\n## Data & Report Inclusion Criteria\n## Areas of Reporting\n## Report Development Is Logarithmic and Iterative\n## Iteration 1 - Cycle Time\n## Iteration 2 - Cycle Time\n## Iteration 3 - Cycle Time","[{\"question\":\"What criteria determine whether a KPI should be included in reporting for a community health center?\",\"answer\":\"The criteria evaluate the KPI’s impact on financial performance, operational efficiency, clinical quality, compliance, and mission alignment, and whether the data is available, trusted, and easy to report.\"},{\"question\":\"Who needs to see KPI reports in a CHC?\",\"answer\":\"Board members, executive management, line management, and staff all have different roles in viewing and using the reported data.\"},{\"question\":\"How should cycle-time reporting be developed over time?\",\"answer\":\"Cycle-time reporting should evolve iteratively: start with understanding from broad cycle-time stories, refine the data by excluding specific encounter ranges, then break results down by service and further into workflow steps such as registration, rooming, vitals, provider entry, and checkout.\"}]","How to Use KPI’s to Manage a Health Center - Data & Reporting Guide | PDF",1789240919,23]